SAP Service Cloud vs. Serviceware

Was ist SAP Service Cloud?

SAP Service Cloud ist eine Kundenservice- und Support-Software, die es Unternehmen ermöglicht, ihre Kundendienstprozesse zu optimieren und zu automatisieren. Das Tool bietet eine Reihe von Funktionen wie Ticketing, Self-Service, Live-Chat und eine Kontaktverwaltung. Weiterhin beinhaltet die Software ein CRM-System. Mit SAP Service Cloud können Unternehmen ihren Kundenservice verbessern und gleichzeitig Kosten sparen. Ein Demotermin kann auf der Website vereinbart werden.

Alle Tools von SAP gibt es auf der Übersichts-Seite des Software-Herstellers.

Serviceware

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What is Serviceware?
Serviceware is a software platform that provides five solutions for IT services. It can be used either as an integrated platform or as independent solutions. The platform is AI-supported and optimizes service processes in the areas of IT, HR and Shared Customer Services. The main functions include IT Financial Management, IT Service Management, Corporate Performance Management, Knowledge Management and Field Service Management. The pricing model is available on request.

Ingeniux CMS

Zendesk Support Suite

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Reviewers' assessments

SAP Service Cloud

Reviewers' assessments

Not enough reviews yet

Ease of use

Customer Self-Service

Average: 8.8

Meets requirements

Customer Self-Service

Average: 9.1

Customer Support

Customer Self-Service

Average: 8.7

Ease of setup

Customer Self-Service

Average: 8.2

Serviceware

Reviewers' assessments

Not enough reviews yet

Ease of use

Knowledge Base

Average: 8.6

Meets requirements

Knowledge Base

Average: 9

Customer Support

Knowledge Base

Average: 8.6

Ease of setup

Knowledge Base

Average: 8.4

Pricing

SAP Service Cloud

Pricing

No information available

Serviceware

Pricing

No information available

Screenshots & Videos

SAP Service Cloud

Screenshots & Videos

No information available

Serviceware

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