SAP Service Cloud vs. OMQ Chatbot und Kundenservice Software

What is OMQ Chatbot and Customer Service Software?

The OMQ Chatbot is an artificial intelligence-based chatbot that interprets the intentions of the customer in chat requests and delivers appropriate responses in real time. It uses the "Natural Language Understanding" method, learns with each request to improve its performance, and is on the same level as ChatGPT. The software can be implemented into an existing system in a short period of time and its goal is to facilitate customer service for companies. In addition to the chatbot, OMQ also offers an automated contact form (OMQ Contact), a dynamic help page (OMQ Help), a ticket system assistant (OMQ Assist), and an email bot (OMQ Reply). All products are connected to a central knowledge database. This way, all communication channels are automated with OMQ using artificial intelligence.