Roam Research vs. Zoho Desk

What is Roam Research?

Roam Research is a note-taking tool aimed at users who want to promote interconnected thinking. It enables the creation of notes that are interlinked to visualize complex ideas and concepts. The main features include bi-directional links, a graphical network of notes, and a hierarchical view. The pricing model is based on a monthly subscription, starting at $15.

What is Zoho Desk?

Zoho Desk is a customer service solution that is intended to be scalable for any company. According to Zoho, the app is already being used by 50,000 companies worldwide to increase their own employees' productivity, increase customer satisfaction, and strengthen customer loyalty. The core benefits of the system, according to the company, lie in its omnichannel capability, integrated workflow automation, numerous interfaces, self-service functions, and the use of artificial intelligence in different areas. For example, email, chat, and social media can be operated with Zoho Desk, repetitive actions can be easily automated, CRM, messenger, and other programs can be connected via API, knowledge databases or user communities can be generated, and support tickets can be efficiently organized using AI. Zoho Desk is available for free for up to three employees. Beyond that, there are three packages with advanced features between 14 and 40 Euros per employee per month.

Want to see all Zoho tools? Then take a look at Zoho-Overview.