Ninja Ticketing vs. Gorgias

What is Ninja Ticketing?

Ninja Ticketing is a helpdesk tool from the software provider ninjaone. The aim of this tool is to automate and optimize the processing times of tickets and thus the quality of one's own services. Features include monitoring, documentation, and reporting. It also provides IT automation and IT asset management. A product introduction video can be watched on the tool's website. The software also offers a free trial version. Prices for Ninja Ticketing can be requested on the tool's website.

What is Gorgias?

According to its own statements, Gorgias is an e-commerce helpdesk. The all-in-one customer service and support platform offers a live chat helpdesk and supporting tools such as email integration, automatic responses, and ticket management. Gorgias can also be integrated with various support platforms. These include Facebook, Twitter, and Outlook among others. With the mobile application of Gorgias, access to the platform can be gained from anywhere. Emails, live chats, phone, Facebook, Instagram, and contact pages can be viewed and answered via a unified, mobile platform. The basic package starts at $50 a month. Further price packages can be viewed on their website.