Lime Connect (ehemals Userlike) vs. DIXA

What is Lime Connect?

Lime Connect is a leading all-in-one software for AI-based support automation, WhatsApp marketing and customer messaging on all channels.

Over 10,000 companies such as Toyota, Nivea and Targobank trust Lime Connect to make their digital customer communication more efficient and customer-friendly.

Our software can be tailored flexibly to the needs of different industries and company sizes.

Features and highlights of Lime Connect:

Lime Connect offers extensive features for professional customer service, sales and marketing that allow businesses to be closer to their customers and increase their revenue. Among others, these include:

All-in-one: The most popular communication channels such as website chat, email, WhatsApp, Instagram and more combined in one platform
AI-first solution: Automate entire service processes with
Connect AI: autonomous AI agents, intelligent copilot, and agentic actions for efficient, cross-channel customer service.
AI Agents: Automate your customer service 24/7, resolve over 70% of inquiries independently, and provide fast, reliable support—without losing human contact.
Copilot: an intelligent assistant that supports support staff with suggested responses, relevant information, and conversation summaries.
Actions: Automate workflows, update systems, manage customer communications—all with AI Agent and Copilot.
Workflows: Automate leads and support effortlessly! With drag-and-drop workflows, you can create custom automations in just minutes.
WhatsApp newsletter: Join the hype with this new marketing channels that gets you open rates of 90%.
AI-powered live translations: Translate your customers' messages automatically into more than 25 languages and deliver global support with every team.
Smart routing: Let your customers choose who they want to talk to or automatically connect them to the right person
Video calls and screen sharing: Easily switch from a chat to a call for even more personalized conversations or product presentations
Lime Connect app: Use Lime Connect's mobile app to conduct customer conversations via website chat, WhatsApp, and more from anywhere.
GDPR-compliant: Software "Made in Germany" and hosted on European servers
Know-how: Benefit from our industry knowledge and experience in rolling out complex chat projects since 2011

What is DIXA?

Dixa is a conversational customer service platform on a mission to empower companies to build long-lasting bonds with their customers at scale (Customer Friendship™).
We help customer service leaders to create effortless experiences for customers and teams - that unlock loyalty.

Dixa's platform combines powerful AI with a human touch to deliver highly-personalized service experiences.

Since 2018, Dixa has powered hundreds of millions of high quality conversations for brands like Tink, Contorion, Lingoda, LILLYDOO, and Celebrate company.