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HubSpot Service Hub

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Customer Service
HubSpot Service Hub
Compare to Zendesk Support Suite

HubSpot Service Hub vs. Zendesk Support Suite

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Leader - Customer SuccessQ2/26

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HubSpot Service Hub

50 Reviews

What is HubSpot Service Hub?

HubSpot describes its Service Hub as a customer service management software, focusing on scaling support and bringing the front office team together on a central platform. The HubSpot Service Hub includes dialog-based tools, help desk automations, knowledge database features, customer feedback surveys, and reporting functions. Everything is supported by a CRM system as the central collection point for all information about interactions. The US developer company of the same name offers the HubSpot Service Hub in three packages between 41 Euros and 1,104 Euros per month. The top package includes role management, custom objects, customization of records, conversion intelligence, and other functions that are particularly useful for larger companies.

Zendesk Support Suite

97 Reviews

What is the Zendesk Support Suite?

Zendesk is an omnichannel solution that combines AI and human expertise to handle customer service interactions efficiently and empathetically. The AI is trained on over 18 billion service interactions, ensuring effective problem-solving. As the only CX solution with native, AI-powered QA, Zendesk monitors and improves the quality of all interactions. The software can be used immediately, regardless of a company's size or complexity.

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Reviews

Reviews (50)

Reviews

33 Reviews

15 Reviews

1 Reviews

1 Reviews

0 Reviews

Reviews (97)

Reviews

48 Reviews

45 Reviews

1 Reviews

1 Reviews

2 Reviews

Reviewers' assessments

HubSpot Service Hub

Reviewers' assessments

8.8

Ease of use

Customer Service

Average: 9

9.1

Meets requirements

Customer Service

Average: 9

9.1

Customer Support

Customer Service

Average: 9

8.4

Ease of setup

Customer Service

Average: 8.7

Zendesk Support Suite

Reviewers' assessments

8.8

Ease of use

Customer Service

Average: 9

9

Meets requirements

Customer Service

Average: 9

8.3

Customer Support

Customer Service

Average: 9

7.8

Ease of setup

Customer Service

Average: 8.7

Pricing

HubSpot Service Hub

Pricing

Service Hub Free

$0.00/ Month

Für Kundendienstmitarbeiter. Ein einfaches Set von Tools, um mit Ihren Kunden in Kontakt zu treten und sie zu unterstützen - kostenlos.

Service Hub Starter

$50.00/ Month

Für die Entwicklung von Kundendienstteams. Treten Sie mit Ihren Kunden in Kontakt und unterstützen Sie sie mit einem einfachen Satz von Kundendienstwerkzeugen sowie zusätzlichen Produktivitätswerkzeugen mit weniger Einschränkungen.

Service Hub Professional

$400.00/ Month

Für fortgeschrittene Kundenservice-Teams. Ein umfassendes Softwarepaket für den Kundenservice, das dabei hilft, mit Kunden in Kontakt zu treten, ihre Erwartungen zu übertreffen und Prozesse zu automatisieren.

Service Hub Enterprise

$1,200.00/ Month

Für anspruchsvollere Kundendienstteams. Unser komplettes Kundenservice-Softwarepaket mit einem robusten Satz an Funktionen für vielseitige Teams.

Zendesk Support Suite

Pricing

Support Team

€19.00/ Customer service employee / month

1.140 €/year for 5 customer service employees*Additional channels available are on Support team as add-ons.**Additional fees apply.

Suite Team

€55.00/ Customer service employee / month

3.300 €/year for 5 customer service employees*Additional channels available are on Support team as add-ons.**Additional fees apply.

Suite Professional

€115.00/ Customer service employee / month

6.900 €/year for 5 customer service employees*Additional channels available are on Support team as add-ons.**Additional fees apply.

Suite Enterprise

Upon request

Speak with our experts to customise a solution that fits your needs.

Screenshots & Videos

HubSpot Service Hub

Screenshots & Videos

No information available

Zendesk Support Suite

Screenshots & Videos

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All products All Services All Software Categories All Service Categories Imprint Data Protection Terms & Conditions For software providers Community Guidelines RSS-Feed