Freshservice vs. ClickUp

What is Freshservice?

Freshservice promises customers a 308 percent ROI. The ITSM tool or its eponymous development company aims to convey this value, among other things, through the possibility of individually adapting the system to all requirements. In this context, Freshservice offers core benefits such as incident management, knowledge management, a self-service portal, SLA management, workflow automation, and analytics. The starting package starts at 15 € per month and user. The enterprise version for large companies is available from 95 €. With the help of various add-ons, Freshservice aims to enable customers to get even more out of the system. This includes optional modules for project management and asset management.

What is ClickUp?

Founded in 2016, ClickUp is a project management solution and a platform that aims to reduce inefficiencies in the field. Data can be displayed in a variety of views such as lists, boards, tables, calendars, Gantt charts, timelines, maps, workload, mind maps, whiteboards, and others. In so-called dashboards, data can be output and visualized at a higher level in different types of diagrams and additional "widgets". Further features include automations, documents, time tracking, goals, resource planning, teams, guests, chats, data relationships, sprints, Scrum points, template management, external app integrations, an open API, and rights management. ClickUp can be used for free in the "Free Forever" plan. The paid packages vary between $5 in the "Unlimited Plan" to $19 in the "Business Plus Plan" per user per month (when billed annually). Enterprise plans are created individually upon request.