Element vs. Superchat

What is Element?

Element is an instant messenger that allows users to choose where their messages are stored. The Matrix-based app can bridge proprietary messengers and also works in communication with other apps. Other features include the use of unlimited calls, group chats, and the number of people in group chats. Element starts at $3 per month per user.

Top 100 2024
Top Rated - Whatsapp Marketing Q4/24
Leader - Social Customer Service Q4/24
Leader - Whatsapp Marketing Q4/24

Superchat

253 Reviews
What is Superchat?
Superchat is an all-in-one messaging software for businesses. Through the platform, businesses can bundle different digital communication channels such as WhatsApp, Facebook, Instagram, Telegram and Email into a universal inbox. This allows companies to communicate personally and simply with prospects and customers via their channel of choice, streamlining and making communication more efficient. In addition to bundling various communication channels, Superchat offers additional features aiming to help businesses build customer relationships and unify and automate communication.

What features does Superchat offer?

Cross-channel bundling of WhatsApp, Facebook, Instagram, Telegram and Email into a universal inbox

Creation and sending of WhatsApp newsletters

Integration of a web chat

Automation through individual chatbots and workflows

Generation and management of online reviews

System integrations with external tools such as Hubspot, Zapier, Make, and through APIs

GDPR-compliant use of WhatsApp Business

Team chat for internal communication within the platform