Element vs. Superchat

Superchat is a powerful messaging platform trusted by over 9,000 companies, including TUI, Engel & Völkers, and Enpal. With Superchat, businesses can reach their customers across all major channels and engage with them in a personal and targeted way. WhatsApp marketing and AI agents are key drivers of increased customer loyalty and revenue — made simple and 100% GDPR-compliant.

With over 41.4 million users, WhatsApp is the most popular messaging app in the UK. Superchat enables businesses to cover the entire customer journey on WhatsApp — from the initial enquiry to a review request after purchase. Customers appreciate the personal touch, which is why WhatsApp newsletters achieve open rates of up to 90%.

AI-powered chatbots can handle up to 80% of incoming queries independently. For more complex cases, AI copilots assist by providing intelligent reply suggestions. These chatbots can be trained on your company’s data and deployed across multiple platforms. Team members can step in at any time, ensuring your team retains full control of the conversation.

All messages from WhatsApp, Facebook, Instagram, live chat, Telegram, email, and SMS are unified into one central inbox, making them easy to manage collaboratively. An intuitive chatbot builder and automation workflows — with over 8,000 integrations — help automate repetitive tasks such as appointment scheduling.

Interested businesses can choose from five flexible plans and test Superchat free for 14 days with full access to all features.