Donut vs. Jira Service Management

What is Donut?

Donut is a Slack integration that randomly connects you with colleagues for a virtual coffee or exchange. Donut's goal is to facilitate random conversations and thus strengthen team cohesion, especially for hybrid or remote teams. In addition, automatic messages can be used to celebrate team events such as birthdays. The tool can be tested and used for free. The standard set costs $49 per month, with premium features priced at $99 per month.

What is Jira Service Management?

According to its own statement, Jira Service Management aims to enable high-speed cooperation between dev, IT ops, and business teams. For this, the system can be individually adapted to the respective requirements. Teams should be able to set up a service desk and continuously adapt it in a scalable manner. In addition, the tool offers a service task management, in which they can also import data from other developer tools. The core benefits named by the Australian developer - Atlassian Pty Ltd - include request management, incident management, change management, asset management, configuration management, knowledge management, and problem management. Jira Service Management can always be used free of charge for up to three agents. For larger teams, there are different pay bundles starting at $20 per month.