Digitalich:LIVE Plattform vs. TOPdesk

What is Digitalich GmbH?

Digitalich GmbH is an IT company that offers customized software solutions for medium-sized businesses. The main target group includes GRC responsible, CISOs and CIOs. The key features of the offered SaaS products include integrated management systems, information security management, and risk management. The pricing is individual and is communicated upon request.

What is TOPdesk?

TOPdesk offers an enterprise service management software that allows team members from different departments of a company to work together on a central platform. Companies can choose between three TOPdesk packages, all of which include incident and asset management as well as the Self Service Portal. Other processes and functions include change and operations management, a knowledge database, a Kanban board, reporting capabilities, contract management and SLM, as well as a web shop. With API interfaces, users can link additional tools to TOPdesk. The ITIL-based processes can be automated, and terminology, categorization and text fields can be customized.