Digitalich:LIVE Plattform vs. Jira Service Management

What is Digitalich GmbH?

Digitalich GmbH is an IT company that offers customized software solutions for medium-sized businesses. The main target group includes GRC responsible, CISOs and CIOs. The key features of the offered SaaS products include integrated management systems, information security management, and risk management. The pricing is individual and is communicated upon request.

What is Jira Service Management?

According to its own statement, Jira Service Management aims to enable high-speed cooperation between dev, IT ops, and business teams. For this, the system can be individually adapted to the respective requirements. Teams should be able to set up a service desk and continuously adapt it in a scalable manner. In addition, the tool offers a service task management, in which they can also import data from other developer tools. The core benefits named by the Australian developer - Atlassian Pty Ltd - include request management, incident management, change management, asset management, configuration management, knowledge management, and problem management. Jira Service Management can always be used free of charge for up to three agents. For larger teams, there are different pay bundles starting at $20 per month.