Clarabridge CX Social (zuvor Engage) vs. Swat.io

What is Clarabridge CX Social (formerly Engage)?

Clarabridge Engage has undergone two name changes in recent years. The software became known as Engago and after being acquired by Clarabridge, it became CX Social. Today, the engagement tool is known as Clarabridge Engage and helps to keep an eye on customer communication via social media. Messages from Facebook, Twitter, Instagram, Whatsapp & Co. are centrally collected and analyzed for their content. This allows the marketing team to quickly respond to cries for help or complaints. At the same time, the complete communication history across all channels with the customers is visible. Of course, you can also respond directly via Clarabridge Engage.

What is Swat.io?

Swat.io is a social media management tool for managing various channels, based in Vienna. The software's features include content planning (editorial calendars, approval processes, etc.), publishing (e.g., scheduling and target group segmentation), and community management (e.g., inbox function and integrated social CRM system). In addition, the tool also covers monitoring, analysis, messaging, and automation. Swat.io's features can be used from 39 euros per month.

What functional areas does Swat.io cover?

Social Media Management
Content planning with editorial calendar
Social Media Publishing
Community Management
Social Media Analytics
Social Media Monitoring and Listening
Customer Service
Audience CRM
AI Assistant

Who is Swat.io suitable for?

Swat.io is suitable for anyone who wants to simplify their social media management and manage all channels in one place. The software offers social media management solutions for different industries, target groups, and use cases. From a one-person business to an international corporation, there is a suitable product for every size.

Does Swat.io already use AI?

Swat.io has already integrated the first AI functions into the software. The personal AI assistant helps to create, improve, and duplicate content. To stay up to date, the AI functions are continually being supplemented.

Where is Swat.io hosted?

Swat.io specializes in the DACH region. The company's headquarters is in Austria, and the hosting of the infrastructure is within the European Union. Subcontractors are transparently disclosed, opt-out options are available, and a contract for processing orders is in place.