Clarabridge CX Social (zuvor Engage) vs. SocialHub

What is Clarabridge CX Social (formerly Engage)?

Clarabridge Engage has undergone two name changes in recent years. The software became known as Engago and after being acquired by Clarabridge, it became CX Social. Today, the engagement tool is known as Clarabridge Engage and helps to keep an eye on customer communication via social media. Messages from Facebook, Twitter, Instagram, Whatsapp & Co. are centrally collected and analyzed for their content. This allows the marketing team to quickly respond to cries for help or complaints. At the same time, the complete communication history across all channels with the customers is visible. Of course, you can also respond directly via Clarabridge Engage.

What is SocialHub?

SocialHub is a comprehensive solution for social media management, designed to facilitate work across various social media platforms.

In its central inbox, all inquiries that arrive via various social media platforms are bundled together and presented in a clear manner. Thus, SocialHub simplifies the processing of incoming notifications such as comments, retweets, and direct messages. In addition, the monitoring feature allows you to search for and clearly display conversations on the internet.

With the integrated content planner, content and campaigns can be pre-planned alone or as a team, edited in the editor and automatically posted. The analytics section of the software provides all important information about reach, interaction rates or comments. In addition, numerous actions can be automatically executed with a set of rules in SocialHub.

More than 5000 social media managers from companies, agencies, and authorities already use SocialHub to respond to inquiries, centrally plan their content, and communicate via social media.

Data storage and processing take place on German servers. In addition, SocialHub is ISO 27001 certified and is an official partner of Meta and Trustpilot.