360dialog vs. LoyJoy

Many companies face the challenge of managing a growing volume of customer inquiries with limited resources. While traditional chatbots often only provide answers, they fail to solve actual problems. LoyJoy closes this gap: our platform ensures that AI doesn’t just communicate—it acts.

LoyJoy supports companies in automating complex processes at the customer interface. While conventional systems often stop short, LoyJoy AI Agents execute tasks autonomously from start to finish.

• Deploy Agents: Business departments can define AI agents for chat and voice intuitively and without any programming (No-Code).

• Connect Knowledge & Processes: Seamlessly integrate corporate knowledge, product data, and business processes using visual process design (BPMN) and the Model Context Protocol (MCP).

• End-to-End Resolution: Whether it’s an insurance claim, appointment booking, or product consultation—your customers receive immediate results instead of just information.

Security for Regulated Markets (Enterprise-Ready) LoyJoy is the legally secure choice, especially for insurance, banking, and industrial companies. We combine technological innovation with uncompromising compliance.

• Regulation: We meet the requirements of GDPR, the EU AI Act, DORA, and the European Accessibility Act (BFSG/EAA).

Since 2018, more than 100 large enterprises, including R+V Insurance, TRUMPF, Vaillant, Melitta, and Deutsche Telekom—have trusted LoyJoy. The results are reduced workloads for service teams, significantly higher automation rates, and future-proof customer experiences.

Avoid rising costs and overburdened resources. We would be happy to show you in a brief Demo how you can efficiently scale your service, sales, and marketing processes with Agentic AI.