360dialog vs. charles

What is 360dialog?

360dialog is a WhatsApp Business Solution Partner with over 25,000 customers worldwide. 360dialog specializes in providing customer communication solutions via the WhatsApp Business API. This way, the company offers solutions for WhatsApp marketing, which enable customers to conduct automated and personalized customer dialogues via WhatsApp. With 360dialog, companies can send their subscribers newsletters, order confirmations or payment reminders via WhatsApp, or handle all customer communication via WhatsApp. The strength of 360dialog's solutions lies in their design for integration via API into existing solutions (CRMs, ERPs, Marketing Automation). This is particularly interesting for system providers or very large companies. The usage costs for the software start from 49 € per month for access to the WhatsApp API.

Leader - Conversational Marketing Q4/24

charles

63 Reviews

What is charles?
charles is a WhatsApp marketing platform made in Berlin. Its easy-to-use software enables businesses to drive revenue, retention and innovative customer experiences by complementing existing marketing channels with the reach and richness of WhatsApp.

It does so by enabling CRM teams to set-up recurring flows and automations based on consumer specific events in a personalized manner. It supports businesses to stay GDPR-compliant and consistently iterate in this new channel while also integrating with select CDP/CRM, service and shop systems such as Shopify, Klaviyo, Emarsys and Zendesk to leverage data for their omnichannel strategy.

charles' key products are 📣 Campaigns and 🚀Journeys.

With Journeys, you set up and send engaging automated WhatsApp flows – like opt-in flows, WhatsApp product finders and Black Friday campaigns. With Campaigns, you can send outbound marketing messages to your consumers, and track responses.

Chatarmin

Cognigy.AI

Reviews

Reviews (0)

0 Reviews

Reviews (63)

55 Reviews

7 Reviews

1 Reviews

0 Reviews

Reviewers' assessments

360dialog

Reviewers' assessments

Not enough reviews yet

Ease of use

Chatbot

Average: 9.2

Meets requirements

Chatbot

Average: 9.1

Customer Support

Chatbot

Average: 9.2

Ease of setup

Chatbot

Average: 9

charles

Reviewers' assessments

9.1

Ease of use

Whatsapp Marketing

Average: 9.1

9.4

Meets requirements

Whatsapp Marketing

Average: 9.2

9.7

Customer Support

Whatsapp Marketing

Average: 9.3

9.4

Ease of setup

Whatsapp Marketing

Average: 8.9

Pricing

360dialog

Pricing

API Only

€49.00 / Month

Professional

€99.00 / Month

Enterprise

From €200.00 / Month

charles

Pricing

No information available

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360dialog

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charles

Screenshots & Videos