360 Grad Lieferantenmanagement Software vs. Zoho Desk

What is HCM?

HCM is a software platform that supports business processes with high flexibility, scalability, and intuitive operation. It is aimed at companies in all industries that want to optimize their processes. The main functions of the tool include the provision of business solutions and services, cloud solutions, and consulting. It also provides training and ongoing support of the systems. The pricing model of HCM is not explicitly stated. For accurate pricing information, interested parties should directly contact the provider.

What is Zoho Desk?

Zoho Desk is a customer service solution that is intended to be scalable for any company. According to Zoho, the app is already being used by 50,000 companies worldwide to increase their own employees' productivity, increase customer satisfaction, and strengthen customer loyalty. The core benefits of the system, according to the company, lie in its omnichannel capability, integrated workflow automation, numerous interfaces, self-service functions, and the use of artificial intelligence in different areas. For example, email, chat, and social media can be operated with Zoho Desk, repetitive actions can be easily automated, CRM, messenger, and other programs can be connected via API, knowledge databases or user communities can be generated, and support tickets can be efficiently organized using AI. Zoho Desk is available for free for up to three employees. Beyond that, there are three packages with advanced features between 14 and 40 Euros per employee per month.

Want to see all Zoho tools? Then take a look at Zoho-Overview.