Lucidchart Reviews (71)
AI-generated summary
What users say about Lucidchart
Based on 71 reviews
Lucidchart is praised for its intuitive drag-and-drop interface, which simplifies the creation of diagrams and process maps. Users appreciate the real-time collaboration with commenting capabilities as well as the vast template library. Drawbacks of Lucidchart include performance issues with large diagrams and high prices for advanced features. Additionally, users criticize the limited offline functionality, unreliable experimental AI features, and occasional problems with PDF exports. Overall, Lucidchart solves the problem of collaborative online visualization, but requires a stable internet connection and a sufficient budget for premium features.
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“Powerful diagramming tool with a learning curve and a few pricing quirks”
4.5
N
In the last 3 months
Nameru
Validated Reviewer
Student at
HSRW
- 51-1000 employees
- Industry: E-Learning
Use cases:
DiagrammingOrg Chart
What did you like?
The drag-and-drop editor offers an extensive library of professional shapes and icons covering everything from software engineering diagrams to floor plans, so you rarely need to build elements from scratch. Smart connectors automatically snap to shapes, and rearranging diagrams doesn't break existing connections, which speeds up editing significantly. Real-time collaboration is a genuine strength — multiple team members can edit and comment on the same diagram simultaneously. Integrations with Google Workspace, Slack, Jira, and Confluence fit smoothly into existing workflows, and the ability to import files from Visio (.vsdx) and draw.io makes it easy to review and edit diagrams created elsewhere.
What did you not like?
Performance can lag on the canvas during heavy diagramming tasks, particularly with a slower internet connection, since the tool relies heavily on cloud access and offers limited offline functionality. Comments can also refresh slowly during high-traffic collaboration sessions. Some advanced features, like AI-assisted layout changes, don't work reliably — attempts to have the AI restructure existing diagrams often fail, forcing manual fixes even though the AI works fine when building diagrams from scratch. Frequent updates sometimes relocate tools without warning, and some premium templates and deeper font/color customization are locked behind paid tiers.
Which problems are you solving with the product?
We use Lucidchart to map out team workflows, document system architecture, and create process diagrams that used to be scattered across static files or whiteboards that only existed in one office. The main benefit has been centralizing this visual documentation in one cloud-based place, so anyone on the team can view, comment, or edit diagrams in real time instead of waiting on someone to update and re-share a file. Smart connectors and the shape library have also cut down significantly on the time it takes to build and revise diagrams, since rearranging elements doesn't break existing connections. The integrations with tools like Slack and Google Workspace have made it easier to keep diagrams visible and up to date within our existing workflow, rather than treating diagramming as a separate, disconnected task.
“Intuitive and reliable tool for process mapping and visual collaboration”
5.0
P
In the last 3 months
Praveen
Validated Reviewer
Business Planning at
PUMA
- 1001+ employees
- Industry: Retail
Use cases:
DiagrammingVisual Collaboration PlatformsWireframing
What did you like?
Lucidchart is most helpful because it allows me to create clear and professional diagrams without needing advanced design skills. The drag-and-drop interface makes it easy to build flowcharts, process maps, and system diagrams quickly and in an organized way. I also like the collaboration features, as they allow team members to review, comment, and edit diagrams in real time, which improves communication and saves time during project work.
What did you not like?
Some of the more advanced features are available only in paid plans, which can be limiting for students, small teams, or users who need the tool only occasionally. Large and complex diagrams can also become difficult to manage if the workspace is not structured carefully. In addition, the number of templates and formatting options can feel slightly overwhelming at first for new users.
Which problems are you solving with the product?
Lucidchart helps me solve the problem of explaining complex processes and workflows in a simple visual format. Instead of relying only on written descriptions, I can create flowcharts, process maps, and system diagrams that make responsibilities, dependencies, and decision points easier to understand. This is especially useful for business analysis, project planning, and process documentation.
The main benefit I have realized is improved communication with stakeholders, because visual diagrams reduce confusion and make discussions more structured. Lucidchart also saves time when documenting processes, as the templates and drag-and-drop features allow me to create diagrams quickly. It helps teams align faster by providing a shared visual reference that can be reviewed and updated collaboratively.
“Very convenient for flow charts ”
5.0
P
Older than 12 months
Priyanka
Validated Reviewer
Software developer at
Deutsche Bank
- 1001+ employees
- Industry: Financial Services
Use cases:
DiagrammingWireframing
What did you like?
Lucidchart has many features for diagrams including flow charts. The fonts are different from the regular ones and are professional. Even without the premium membership, one can access more features when compared to other tools out there. Would totally recommend Lucidchart to someone looking for easy drag and drop options with existing templates.
What did you not like?
Considering the fact that I don't have premium membership, I haven't come across something that I did not like so far.
Which problems are you solving with the product?
I am using it to draw flowcharts for the flow of logic before a feature is developed. It is help my team understand better and further analyse
“Lucidchart: Der vielseitige Allrounder für intuitive Diagramme und Visualisierungen”
4.0
S
Older than 12 months
Shahin
Validated Reviewer
Data Scientist at
Ford Werke GmbH
- 1001+ employees
- Industry: Automotive
Use cases:
Diagramming
What did you like?
Die intuitive Benutzeroberfläche macht es selbst Anfängern leicht, professionell aussehende Diagramme zu erstellen, ohne sich durch komplizierte Menüs kämpfen zu müssen.
Die umfangreiche Bibliothek von vorgefertigten Shapes und Vorlagen für verschiedene Diagrammtypen spart enorm viel Zeit und inspiriert zu neuen Ideen.
Die Echtzeit-Zusammenarbeitsfunktion ermöglicht es Teams, gleichzeitig an einem Projekt zu arbeiten, was die Produktivität erheblich steigert und die Kommunikation verbessert.
What did you not like?
Die Preisstruktur kann für Einzelnutzer oder kleine Teams recht kostspielig sein, besonders wenn man nur gelegentlich Diagramme erstellt - ein flexibleres Preismodell wäre wünschenswert.
Obwohl die Grundfunktionen leicht zu erlernen sind, kann es eine steile Lernkurve geben, wenn man fortgeschrittene Funktionen nutzen möchte, hier wären mehr integrierte Tutorials hilfreich.
Die Offline-Funktionalität ist begrenzt, was problematisch sein kann, wenn man unterwegs oder in Gebieten mit schlechter Internetverbindung arbeiten möchte - eine robustere Offline-Version würde die Nutzbarkeit erheblich verbessern.
Which problems are you solving with the product?
Komplexe Ideen und Prozesse visualisieren: Lucidchart ermöglicht es mir, schwierige Konzepte oder Arbeitsabläufe in leicht verständliche visuelle Darstellungen umzuwandeln. Dies ist besonders nützlich für Präsentationen oder um Team-Mitgliedern komplizierte Sachverhalte zu erklären.
Effiziente Zusammenarbeit: Die Echtzeit-Kollaborationsfunktion löst das Problem der asynchronen Kommunikation. Teammitglieder können gleichzeitig an einem Diagramm arbeiten, Änderungen diskutieren und Feedback geben, was die Projektentwicklung beschleunigt.
Konsistente Dokumentation: Mit den standardisierten Vorlagen und Formen kann ich einheitliche Dokumentationen für verschiedene Projekte erstellen. Dies verbessert die Professionalität und erleichtert das Verständnis über verschiedene Abteilungen hinweg.
Zeitersparnis: Die umfangreiche Bibliothek von vorgefertigten Elementen und die intuitive Drag-and-Drop-Funktionalität sparen mir viel Zeit bei der Erstellung von Diagrammen im Vergleich zu traditionellen Zeichenprogrammen.
Flexibilität und Zugänglichkeit: Als cloudbasierte Lösung kann ich von überall und jedem Gerät aus auf meine Diagramme zugreifen und sie bearbeiten. Dies erhöht meine Produktivität und ermöglicht flexibles Arbeiten.
“Workflows schnell und einfach visualisieren”
4.0
L
Older than 12 months
Lea
Validated Reviewer
Senior Performance Marketing Managerin at
247GRAD GmbH
- 1-50 employees
- Industry: Marketing and Advertising
Use cases:
Org Chart
What did you like?
Mir gefällt an Lucidchart, dass sich Workflows und Prozesse so einfach und schnell darstellen lassen. Selbst Anfänger kommen super mit dem Tool zurecht und benötigen nahezu keine Einarbeitung. Durch die verschiedenen Farben und Darstellungsmöglichkeiten wirken selbst komplexe Prozesse immer noch verständlich und übersichtlich. Zudem lassen sich saubere und schnelle PDF-Exporte erstellen, egal wie groß die Leinwand letztendlich ist.
What did you not like?
Die Anpassungsmöglichkeiten sind begrenzt, zum Beispiel gibt es bislang keine Gantt-Diagramme, die wir aber sehr häufig nutzen. Auch wird das Tool irgendwann sehr träge und langsam, je größer die Diagramme werden. Das schafft mein alter PC zum Beispiel nicht immer gut. Wenn man ein großes Prozessdiagramm öffnen möchte, braucht man auch hier Geduld. Die Ladezeiten könnten deutlich besser sein.
Which problems are you solving with the product?
Ich nutze das Tool, um interne und externe Prozesse und Abläufe darzustellen. Bei uns war zuerst Lucidspark im Einsatz und LucidChart wurde anschließend ergänzt. Beide Tools sind bei uns fast täglich im Einsatz und wir arbeiten auch häufig mit unseren Kunden darin zusammen. Da ich neu ins Projektmanagement eingestiegen bin, kann ich zeitliche Abläufe eines Projektes mit den Charts super erfassen.
“Super einfach zu bedienendes Visualisierungs Tool”
4.5
F
Older than 12 months
Felix
Validated Reviewer
Manager Business Services at
neuefische
- 51-1000 employees
- Industry: Education Management
Use cases:
Org Chart
What did you like?
Lucid Chart hat für unglaublich viele Usecases bereits Vorlagen, die zur Inspiration verwendet werden können. Ich habe es bereits im Studium verwendet um verschiedene Diagramme zu erstellen. Aktuell verwende ich es für die Arbeit um Prozesse in BPMN Charts darzustellen. Das Tool lässt sich auch super in Slack einbinden. Arbeiten mehrere Kolleg:innen an einem Chart lassen sich auch bestimmte Bereiche sperren.
What did you not like?
Das Tool frisst leider unglaublich viel Leistung, vor allem wenn sich viele Objekte in einem Diagramm befinden die hin und her bewegt werden. Die Struktur in der die Charts verwaltet werden ist manchmal auch nicht ganz übersichtlich, hier hat sich aber in den letzen Monaten auch schon einiges verbessert. Das User- und Abomanagement ist über verschiedene Untermenüs auf verschiedenen Unterseiten organisert, wo zum Teil von verschiedenen Seiten aus das gleiche verwaltet werden kann. Hier fehlt teilweise eine klare Struktur, das hindert aber natürlich nicht bei der Verwendung des Tools :)
Which problems are you solving with the product?
Ich verwende Lucidchart für die Erstellung von BPMN Diagrammen und von OrgCharts. Der Vorteil ist einerseits die Einfachheit mit der sich das Tool verwenden lässt, andererseits aber auch, dass es eine ganze Menge an Infrastruktur mitbringt um Usecases abzubilden. Man muss nicht bei jeden Diagram bei null anfangen. Organigramme lassen sich beispielsweise aus Excel oder Google Sheets Tabellen automatisch generieren und dann manuell anpassen.
“Powerful Visual Collaboration, but Room for Improvement”
4.5
C
In the last 30 days
Christopher
Validated Reviewer
Senior Solutions Engineer at
PTC
- 1001+ employees
- Industry: Information Technology and Services
Use cases:
Visual Collaboration PlatformsWhiteboard
What did you like?
Lucidchart makes it very easy to create professional diagrams and visualize complex processes. I especially like the intuitive drag-and-drop interface and the wide range of templates and collaboration features. It is a great tool for workshops and working together with different stakeholders.
What did you not like?
The overall design feels a little outdated compared to more modern collaboration tools. Having used Miro as well, I find Miro’s interface and visual design fresher and more modern. Lucidchart could benefit from a more contemporary look and feel.
Which problems are you solving with the product?
Lucidchart helps us visualize complex processes, structures, and concepts in a clear and easy-to-understand way. It is particularly useful for workshops and collaborative work, as multiple people can work on the same diagram and quickly align on ideas. This saves time and makes communication with stakeholders much more effective.
“Building a swim-lane chart felt way more intuitive than in other tools I'd been using recently”
4.5
M
In the last 3 months
Marcus
Validated Reviewer
Operational Excellence at
Command Alkon
- 51-1000 employees
- Industry: Computer Software
Use cases:
DiagrammingVisual Collaboration PlatformsWhiteboard
What did you like?
One thing that genuinely surprised me: building a swim-lane chart felt way more intuitive than in other tools I'd been using recently, like Miro. Lucidchart is stricter about keeping lanes organized instead of letting you place things wherever. At first that felt limiting, but it turned out to be the point. Less freedom inside the lanes meant I couldn't make a mess even if I tried.
What did you not like?
The annoying: the auto-layout gets confused fast once a diagram has more than 15-20 nodes, and I end up manually dragging things around anyway. Text boxes sometimes resize in ways I didn't ask for.
Which problems are you solving with the product?
It's helping us to perform a quick collaborative diagramming for our new app, without having a steep learning curve or having to pay a high cost while we are still bootstrapping our solution.
“I am using lucidchart to produce production flow charts”
4.0
G
In the last 3 months
Göksen
Validated Reviewer
environmental engineer at
cbam estimator
- 1-50 employees
- Industry: Environmental Services
Use cases:
DiagrammingVisual Collaboration Platforms
What did you like?
it is easy to use pretty nice website, inviting the collegues is a plus for me so they can update or see the things i do, and multiple language support.
What did you not like?
loading screens are annoying. no need to show that big, also i dont wanna see ads aroun that much, maybe just "news" section could be nice and enough
Which problems are you solving with the product?
normally i was using powerpoint to create flow charts but lucidchart is easy to use i dont need to search and click the shape all the time, arrow thing fast for me i like it
“Free Account Functional But Pro Required In Some Specific Cases ”
4.0
AS
In the last 6 months
Agha Saad
Validated Reviewer
Student at
Correlation One
- 51-1000 employees
- Industry: E-Learning
Use cases:
Diagramming
What did you like?
I liked the idea of creating diagrams and flow charts based on the code or XML, and the idea of creating as simple flow chart and diagram or any graphics is simple and can be done in couple of minutes, and it supports multiple formats and can asl export in multiple formats and there is an AI support available which can also tune the final result.
What did you not like?
In my limited use what I didn't like is some features are customization are hidden behind a paywall which is kind of annoying as I would prefer to first try out some of the pro features like without any trial or giving any specific card or payment details, the model I like is done by Google Gemini as no matter you pay or not you still get to use some pro features daily.
Which problems are you solving with the product?
I was tasked to crate a SOHO network diagram, I made initial concept via Lucid chart and then customized it based on the output via LucidAI.
“Lucid chart is excellent ”
5.0
BA
In the last 6 months
Beatriz Amanda
Validated Reviewer
Student
- 1-50 employees
- Industry: E-Learning
Use cases:
DiagrammingOrg ChartVisual Collaboration Platforms
+ 1 more
What did you like?
If you are a visual learner, artist, or conceptual thinker, Lucidchart is a wonderful platform that transforms the way you organize your thoughts and projects. It bridges the gap between raw imagination and structured planning.
Here is why it stands out:
Seamless Real-Time Collaboration
One of its strongest features is the ability to collaborate with others online. You can work with a team simultaneously on the same project in real time, or jump in on your own schedule to make updates asynchronously. It keeps everyone perfectly aligned without the hassle of back-and-forth file sharing.
Inspirational Templates
Lucidchart comes packed with a massive library of high-quality templates. These aren't just practical tools to help you get a head start; they genuinely inspire new ways to structure and design your workflow.
Smart AI Integration
The platform features built-in Lucid AI to help customize and execute your vision. Whether you need to instantly generate diagrams from a text prompt, format complex ideas, or optimize your layouts, the AI tool works like a collaborative assistant right on your canvas.
What did you not like?
Because it is an online collaboration platform, you are naturally restricted if your internet drops. However, it is incredibly forgiving. If you disconnect, you don’t lose your progress; you can keep working in the open document, and it safely saves your changes locally. As soon as you quick sign back on or get your Wi-Fi back, it automatically syncs everything up without losing your advancement
Which problems are you solving with the product?
It is perfect for team exercises where everyone has their own part. It was great to be able to learn from others in a visual way, collaborating in real time and also on our own time.
“Forever the service I go back to”
5.0
M
In the last 6 months
Mina
Validated Reviewer
Researcher at
SOCIUM
- 51-1000 employees
- Industry: Forschung
Use cases:
DiagrammingWireframing
What did you like?
Lucid is THE service I have been using for diagramming since 2019. There are templates for multiple use cases, from UML to mind maps, but the main features are how easy it is to use and how straightforward everything is compared with other tools: everything you need is literally right there. The mermaid integration is top-notch, and I was so happy when it was added. It works perfectly
What did you not like?
The AI features are still experimental and clunky, not very precise. I wish there were some sort of discount available for students.
Which problems are you solving with the product?
I use Lucidchart for diagramming processes and drawing UML diagrams and flowcharts. It has saved me so much time and effort
“LucidChart User Review”
5.0
A
In the last 6 months
Abhishek
Validated Reviewer
Cloud Engineer at
Beltronics Consultancy
- 51-1000 employees
- Industry: Information Technology and Services
Use cases:
DiagrammingVisual Collaboration PlatformsWireframing
What did you like?
What I like best about Lucidchart is its real-time collaboration, which lets multiple people work on the same diagram at once, making teamwork much easier. It’s also very simple to use with its drag-and-drop interface, so even beginners can quickly create clean and professional diagrams.
What did you not like?
What I dislike about Lucidchart is that many useful features are locked behind the paid version, which can be limiting for free users. It can also feel a bit slow or cluttered when working on large, complex diagrams.
Which problems are you solving with the product?
Lucidchart is commonly used to solve problems related to unclear processes, poor team alignment, and scattered documentation by turning complex ideas into easy-to-understand visual diagrams. Many teams struggle with messy workflows, miscommunication between departments, and difficulty designing systems or structures, and Lucidchart addresses these issues by providing a centralized, visual way to map out processes, architectures, and organizational relationships. As a result, users benefit from improved clarity, faster decision-making, and stronger collaboration through real-time editing and shared access. It also saves time with ready-made templates and drag-and-drop tools while ensuring consistency across teams. Overall, Lucidchart helps individuals and organizations work more efficiently by simplifying complexity and making information more accessible and actionable.
“fast clean and convenient”
4.5
O
In the last 6 months
Olesja
Validated Reviewer
business analyst at
auvaria
- 1-50 employees
- Industry: Computer Software
Use cases:
Diagramming
What did you like?
easier to use than other charting tools. spacing corrections are really convenient, easy to reformat the graph, while keeping it clean and not having to re-do the whole thing
What did you not like?
unfortunately some elements in lucid chart are not easily replaceable. for example if you used a certain shape and put text inside, sometimes you have to manually re-do the box with a new shape instead of simple click and replace.
Which problems are you solving with the product?
I use lucichart to graph solution architecture.
“Saved me hours of frustration! Thanks.”
5.0
J
In the last 12 months
Javier
Validated Reviewer
AI Engineer at
Stealth Startup
- 1-50 employees
- Industry: Computer Software
Use cases:
Diagramming
What did you like?
It’s just so incredibly intuitive. I love that I can jump in and have a professional-looking diagram ready in minutes without having to watch a single tutorial. It has saved me a ton of time because the "snap-to-grid" and formatting tools do all the heavy lifting for me.
What did you not like?
There’s honestly not much to complain about! If I had to pick something, the sheer number of features can feel a little overwhelming at first glance, but once you find your favorite tools, it’s smooth sailing.
Which problems are you solving with the product?
The biggest benefit is speed and clarity.
“One of the most intuitive flowchart tool I have experienced”
4.0
P
In the last 12 months
Pasquale
Validated Reviewer
Partnership Director at
uberall
- 51-1000 employees
- Industry: Marketing and Advertising
Use cases:
Visual Collaboration PlatformsWhiteboard
What did you like?
Ease of use. What I really love about Lucidchart is how easy it makes turning my ideas into visual diagrams. The drag-and-drop interface feels super smooth and intuitive, so I don’t have to waste time figuring out how to make things look right. It’s great for brainstorming or mapping out complex workflows with my team because everyone can jump in and collaborate live, which just keeps everything moving
What did you not like?
When working on big diagrams with lots of detail and collaborators, it can slow down a bit. Also, if you only use it occasionally or have a small team, the pricing might feel a bit steep.
Which problems are you solving with the product?
Lucidchart has become my go‑to tool whenever I need to untangle something messy or explain a complex idea to my team. I mostly use it to map out processes and workflows that are otherwise hard to explain in meetings or long emails or to work on roadmap prioritization in the sketching phase
“Lucidchart + Google Docs: A Perfect Productivity Combo”
5.0
A
In the last 12 months
Aura
Validated Reviewer
Sales Development Representative at
Futurepath GmbH
- 1-50 employees
- Industry: Staffing & Recruiting
Use cases:
DiagrammingWhiteboard
What did you like?
I’ve been using Lucidchart, and it has become an invaluable tool for illustrating workflows and processes to my teammates. One of the features I appreciate most is the Google Docs add-on. It allowed me to easily embed my Lucidchart diagrams directly into my document, and the best part is that the diagrams update automatically as I make changes in Lucidchart. This real-time syncing has made collaboration incredibly smooth and ensures everyone is always looking at the most up-to-date version.
What did you not like?
The only issue I ran into was that some template elements couldn’t be edited the way I wanted. However, it was still easy to remove those parts and replace them with my own custom elements, so it didn’t slow me down too much.
Which problems are you solving with the product?
The visual clarity it provides makes even complex processes easy to grasp, and giving everyone direct access to the diagrams has streamlined our communication and decision-making. The platform itself is very easy to use and navigate, and it offers a wide range of customization options for flowcharts, which makes it simple to tailor diagrams exactly the way you want.
“Trustworthy, fast and perfect for visualisation of flows”
5.0
E
In the last 12 months
Eva
Validated Reviewer
Marketing and CRM Specialist
- 1001+ employees
- Industry: Music
Use cases:
DiagrammingOrg ChartVisual Collaboration Platforms
What did you like?
With Lucid I can create and visualise all the flows for the lead gen team to have. After that we implement on our CRM. I also add a lot of pictures and tables and it is very good that I can add videos to show some recordings on how-to's. This helps the sales team a lot
What did you not like?
Sometimes there are not enough templates for what I am looking for. Usually for leads and scoring
Which problems are you solving with the product?
I solve mostly the visual aspect of different flows we need on my department. I can create the whole customer journey from the moment someone enters our website until the point they become a client. All the touchpoints and automations they have to go into, I can create here to help the team visualise the journey. Also all screenshots and videos from our website and how we can revise them
“Flowchart for project structure”
4.0
C
In the last 12 months
Christian
Validated Reviewer
Technical Account Manager at
Wiz
- 1001+ employees
- Industry: Computer & Network Security
Use cases:
DiagrammingVisual Collaboration PlatformsWhiteboard
What did you like?
There is a template for every use case and I was amazed how many brainstorming diagrams you offer. I enjoy the ease of use when creating and connecting objects. Also, the AI feature for generating ideas is great.
What did you not like?
the learning curve is a bit steep as you offer a lot of features and constantly update the platform. More trainings would be helpful. And it would be great if the font size would be consistent to the selected value.
Which problems are you solving with the product?
I use Lucidchart to collaborate with peers and customers in solving process issues and presenting ideas or concepts how to leverage new features.
“Easy and high quality diagram making”
4.0
M
In the last 12 months
Masood
Validated Reviewer
Solutions Architect at
AllCloud
- 51-1000 employees
- Industry: Information Technology and Services
Use cases:
DiagrammingWhiteboard
What did you like?
I like that Lucidchart is very easy to use and helps me create clear diagrams quickly. The real-time collaboration is great when working with my team. I also find the templates and ready-made shapes very useful because they save me a lot of time.
What did you not like?
Sometimes it feels a bit slow when the diagram gets too big. The free version is also quite limited.
Which problems are you solving with the product?
Lucidchart helps me create clear AWS architecture diagrams for customer projects. It makes it easier to explain complex cloud solutions in a simple way. It also saves time and improves collaboration with both colleagues and clients.
“Its very good and user friendly ”
4.5
J
Older than 12 months
John
Validated Reviewer
CTO at
Stepeble
- 1-50 employees
- Industry: Computer Software
Use cases:
DiagrammingOrg ChartVisual Collaboration Platforms
+ 1 more
What did you like?
This was my very first time using the app, and I found it extremely user-friendly. I was able to create a flowchart directly on my first try! I had tried a few other apps before, but they weren’t very good, so I hadn’t used any of them extensively. Recently, I needed to present a flowchart to a client, and thanks to this app, I could do it perfectly on the first attempt. I also tried the card workflow feature, and it worked beautifully, everything came together without needing to search for tutorials. Truly a lucid and intuitive app
What did you not like?
Limited advanced features: Might be great for basic flowcharts, but could lack complex customization for power users.
Which problems are you solving with the product?
Creating professional flowcharts quickly, previously, other tools were difficult or unintuitive, making it hard to visualize workflows efficiently. And presenting ideas to clients, needed a clear, polished diagram to communicate processes without spending hours on formatting.
“Praktisches Diagramm-Tool für Devs - schnell, kollaborativ”
4.0
P
Older than 12 months
Philipp
Validated Reviewer
Project Manager at
BBS
- 1-50 employees
- Industry: Programmentwicklung
Use cases:
DiagrammingVisual Collaboration Platforms
What did you like?
Lucidchart ist super intuitiv - ich kann ohne lange Einarbeitung Diagramme bauen, egal ob UML, ER oder Architektur. Am meisten schätze ich die Kollaboration in Echtzeit: mehrere Leute können gleichzeitig an einem Diagramm arbeiten, was gerade im Dev-Team extrem hilfreich ist. Außerdem spart die große Auswahl an Vorlagen und Shapes viel Zeit, wenn man schnell was visualisieren mus
What did you not like?
Cloud Abhängigkeit, ich pendle zur Arbeit, da muss man die Website schon vorher geladen haben. Manche Funktionen funktionieren trotzdem nicht offline
Which problems are you solving with the product?
UML und User Flows visualisieren wir mit LucidCharts, praktisch ist vor allem die Kollaboration
“Great user interface and excellant collaboration features”
4.5
K
Older than 12 months
Krish
Validated Reviewer
Senior Engineer at
Arthrex
- 1001+ employees
- Industry: Health, Wellness and Fitness
Use cases:
DiagrammingVisual Collaboration PlatformsWhiteboard
What did you like?
It's very powerfull tool for visually diagrams and creating flow charts. It has great capability for collaborating sheets with in Team for editing and reviewing the flow charts. It helps in designing the process and explaining the architecture of system. Great pre-templates for professional work related flow charts makes it easier to work on this tool. Very easy to learn and work on this tool for IT and non IT team.
What did you not like?
I think it could have been better if there was a desktop application for it so could work offline. also scope for visual improvements in readibility.
Which problems are you solving with the product?
Creating professional flow diagram for the project plan and process to explain it to team and get their inputs in desing a complex situation. Also for documenting the existing project process for easy support and understanding.
“Simple, easy-to-use, state-of-the-art final results!”
3.5
A
Older than 12 months
Altaf
Validated Reviewer
Researcher at
dfki
- 51-1000 employees
- Industry: Computer Software
Use cases:
Diagramming
What did you like?
Lucidchart makes it incredibly easy to visualize complex workflows with its intuitive drag-and-drop interface. The wide range of templates and shape libraries saves time and helps jump-start any diagramming task. Real-time collaboration allows seamless teamwork, especially when working across departments or remote teams.
What did you not like?
Some advanced features are locked behind a paywall, which limits flexibility for free users. The learning curve for customizing shapes and styles can be steep for new users.
Which problems are you solving with the product?
Lucidchart helps me clearly map out system architecture for both internal documentation and client-facing presentations. It enables me to visually communicate infrastructure, microservices, and data flows in a way that's easy for both technical and non-technical stakeholders to understand. This improves alignment across teams and accelerates decision-making during planning and development.
“Perfect for flowchart generation ”
4.5
B
Older than 12 months
Bhavik
Validated Reviewer
Founder's Associate at
DeepMetis
- 1-50 employees
- Industry: Information Technology and Services
Use cases:
DiagrammingOrg Chart
What did you like?
Real-time collaboration: Lucid chart makes it incredibly easy to collaborate with teammates. Multiple people can work on the same diagram at once, and you can see updates instantly, which keeps everyone on the same page without endless back-and-forth emails. User-friendly interface: The drag-and-drop functionality is smooth and intuitive, even for beginners. You don’t need any design background to create professional-looking flowcharts, process maps, or organizational charts.
What did you not like?
Limited features on the free plan: The free version is helpful for basic tasks, but it can feel restrictive if you’re trying to build more complex diagrams or need advanced shapes and templates. Performance with large diagrams: Sometimes, when working on very detailed or large-scale diagrams take a moment to load changes, especially in a browser.
Which problems are you solving with the product?
I use Lucidchart primarily for process visualization in our company, and it has made a big difference in how we communicate and understand workflows. By laying everything out visually, we’ve been able to spot inefficiencies and make improvements much faster than before.
“Simple & Intuitive Interface ”
4.0
J
Older than 12 months
Jimmy
Validated Reviewer
IT Admin. at
Trinitas International School 8
- 51-1000 employees
- Industry: Education Management
Use cases:
DiagrammingVisual Collaboration PlatformsWireframing
What did you like?
▪︎ Easy to collaborate on a project. ▪︎Not much training, got the gist in 5 minutes ▪︎Bright + Clear + Colorful Interface
What did you not like?
▪︎ Yet to find a line without arrows for UML modeling :( ▪︎Not sure if LC can be used to collaborate with people from Non-Tech backgrounds
Which problems are you solving with the product?
▪︎ Useful for Software Eng. Tasks like UML Modeling + Business Process Modeling
“Easy to create workflows”
3.5
MF
Older than 12 months
Muhammet Furkan
Validated Reviewer
Cost and Value Engineer at
Grohe AG
- 51-1000 employees
- Industry: Construction
Use cases:
Diagramming
What did you like?
I’m a huge proponent of intuitive drag-and-drop functionality. Those pre-configured, “ready-when-you-are” components empower me to orchestrate sophisticated workflows in minutes—not hours—because I’m no longer bogged down tweaking peripheral settings or writing boilerplate code. Instead, I can focus on high-value tasks such as refining business logic, validating edge cases, and delivering stakeholder-ready prototypes. Beyond the obvious speed gains, drag-and-drop tools drive consistent UX patterns, reduce the cognitive load for new team members, and minimize integration risk by abstracting away much of the underlying complexity. That translates directly into lower overhead, faster time-to-market, and a more resilient development pipeline.
What did you not like?
I find the platform’s current block-spacing mechanics counter-productive. The inter-block gaps are inconsistent and—because there’s no global “snap-to-grid” or “distribute-evenly” toggle—each minor alignment tweak devolves into a labor-intensive, manual exercise. The absence of a straightforward, one-click normalization control means valuable development cycles are squandered on pixel-perfect nudging when they should be devoted to solution design, data mapping, and stakeholder validation.
Compounding the issue, the so-called “auto-tidy” routine often re-flows the diagram in ways that break the visual narrative of the process. Connectors reroute unpredictably, decision branches lose proximity to their context, and swim-lane boundaries can overlap in aesthetically awkward ways. The net effect is a workflow that looks algorithmically arranged rather than human-readable—eroding both on-boarding velocity for new team members and confidence during executive reviews.
From an operational-excellence standpoint, the lack of spacing controls introduces hidden technical debt:
Cognitive overhead: Team members spend extra time parsing sprawling diagrams, elevating error risk during change management.
Governance challenges: Inconsistent layouts hinder the creation of standardized templates, making compliance reviews more tedious.
Maintenance drag: Any subsequent edit requires re-aligning neighboring nodes, a repetitive task that compounds over the life of the project.
In short, without a reliable snap function or a predictable, non-destructive auto-tidy algorithm, the tool undermines its own promise of rapid, low-friction workflow orchestration. Introducing these features would directly enhance usability, reduce non-value-adding maintenance work, and elevate overall user confidence in the platform.
Which problems are you solving with the product?
Lucidchart eliminates the typical opacity that surrounds complex software-logic design by letting me visualise the entire decision flow in a single, coherent diagram that everyone—developers, QA, and business stakeholders alike—can understand at a glance. Because the canvas supports snap-to-grid alignment, assisted layout, and quick drag-and-drop editing, I can adjust processes in seconds rather than spending time on pixel-perfect nudging or rewriting slide decks and wiki pages. Real-time co-authoring with threaded comments and full version history accelerates agile ceremonies, while native integrations with Jira, GitHub, and Azure DevOps provide seamless traceability from diagram nodes to work items and code branches. Built-in BPMN and UML libraries keep our artefacts compliant with audit standards and simplify code reviews. The net result is faster onboarding for new engineers, fewer communication misfires across teams, and a measurable reduction in development and documentation overhead.
“Essential for Data Engineers”
4.0
f
Older than 12 months
fahad
Validated Reviewer
Junior Data Engineer at
Trelleborg
- 51-1000 employees
- Industry: Industrial Automation
Use cases:
DiagrammingWhiteboardWireframing
What did you like?
As a data engineer, Lucidchart is essential for visualizing complex data flows, schemas, and system architectures. It greatly improves clarity and efficiency. This tool is a real game changer for data visualization.Lucidchart's easy drag-and-drop interface and smart connectors make it simple to create complex data pipeline diagrams and ETL layouts. Its wide selection of important shape libraries for AWS, GCP, Azure, and standard database notations (like ERD and UML) ensures accurate representation of cloud infrastructure and data warehouses. This is crucial for designing and documenting database structures and cloud architecture. Real-time co-editing and comments speed up design reviews with colleagues. Integrations with Jira, Confluence, and Slack are helpful for embedding diagrams into documentation. The tool regularly produces neat, professional diagrams that clearly present technical designs.
What did you not like?
A stronger offline mode would help when there is no reliable internet. While it is easy to use for basic tasks, detailed data modeling features can be challenging to learn. Although the productivity gains for teams justify the cost, it can be high for individual users.
Which problems are you solving with the product?
Lucidchart helps me as a data engineer by letting me visualize complex data flows, design database schemas, and map out system architectures. This support identifies issues, improves processes, and fosters better communication. The main benefits I've seen are a clear increase in clarity and efficiency in my design and documentation. This makes complicated data concepts easier to understand and simplifies my overall workflow for complex data systems.
“A Powerful Tool for Visual Collaboration”
4.5
K
Older than 12 months
Kunal
Validated Reviewer
Data Scientist at
Alunorf Gmbh
- 1001+ employees
- Industry: Mechanical or Industrial Engineering
Use cases:
DiagrammingVisual Collaboration Platforms
What did you like?
Real-Time Collaboration, User-Friendly Interface. It integrates seamlessly with other tools like Atlassian.Being web-based means no installation hassle too.
What did you not like?
While basic diagramming is simple, advanced tools like data linking, conditional formatting, and custom shape libraries require some onboarding.
Which problems are you solving with the product?
Creating System Architect Diagrams for the company.
“Works clean, if known”
3.0
M
Older than 12 months
Melvin
Validated Reviewer
Systemintegrator/Student at
Dr. Paul Lohmann
- 1-50 employees
- Industry: Chemicals
Use cases:
DiagrammingWireframing
What did you like?
Lucidchart works smoothly once you know your way around. The interface is clean, and after a bit of exploring, creating diagrams becomes fast and efficient. I like that there are plenty of templates to choose from, and collaboration with others in real time is a strong point it just works without getting in the way.
What did you not like?
It’s not very beginner-friendly at first. If you don’t already know what you're doing, it can feel a bit overwhelming and clunky. Also, a lot of useful features are hidden behind a paywall, which makes it hard to fully commit unless you're using it regularly. And with larger diagrams, it starts to lag, which breaks the flow.
Which problems are you solving with the product?
Lucidchart helps me map out complex systems and workflows in a way that's easy to understand and share. It’s especially useful when I need to visualize how different parts of a process connect, whether for school projects or team planning. The biggest benefit is clarity once everything is laid out visually, it’s much easier to spot gaps or inefficiencies. It's not a game-changer, but it does the job when used right.
“Overall this is a user-friendly tool that allows charts to be created with ease”
4.0
M
Older than 12 months
Matthew
Validated Reviewer
Front-End Development at
Code Institute
- 51-1000 employees
- Industry: E-Learning
Use cases:
Diagramming
What did you like?
I like that Lucidchart is easy and intuitive to use without having to watch a lot of explainer videos, I can just jump right in with creating my charts. I like that I drag and drop chart elements and use key commands as I would use in other software to move around, zoom in and out, undo/redo etc. And exporting in different formats is super useful.
What did you not like?
I wish I could convert shapes into smart objects such as in Photoshop so that I can just update the parent smart object shape and then the changes are applied to all instances using that shape. Same for color, would be great to have a master color and I can update and it updates all it's instances globally. I also dislike the pricing for the software as I wish they has an even more affordable tier for students.
Which problems are you solving with the product?
My main purpose was to create a flow chart for a Python app Iw as building so I can see the logic routes that the user could take. I need to see if I created a flow that is user friendly and makes the most sense..
“Great, flexible whiteboarding tool that also works offline!”
5.0
S
Older than 12 months
Sara
Validated Reviewer
Senior Product Marketing Manager
- 1-50 employees
- Industry: Marketing and Advertising
Use cases:
DiagrammingVisual Collaboration PlatformsWhiteboard
What did you like?
Works offline! Even when traveling with spotty internet, I can continue work. That's where f.ex. Miro and Figma fall short. Lucidspark also has good usabilty, f.ex. easy post-its (press enter), it's really quick and easy to get a board set up and your thoughts down.
What did you not like?
Text editing features, lack of stickers (like Miro), poor selection of typefaces
Which problems are you solving with the product?
It's hard to visualise complex ides and thoughts
“Amazing experience with smooth onboarding ”
3.5
A
Older than 12 months
Ajay
Validated Reviewer
Principal cloud architect at
Apcoa Group GmbH
- 1-50 employees
- Industry: Real Estate
Use cases:
DiagrammingWhiteboard
What did you like?
Lucid chart is intuitive and makes it easy to create complex diagrams with real time input from teams. Achievening same results is sometime difficult on Miro board
What did you not like?
It's advanced features are locked behind a subscription and performance can lag with complex and large diagrams. This is what I have observed from my usage.
Which problems are you solving with the product?
We are trying to build complex architecture diagram to support our AI solution landscape
“Make Collaboration Digital!”
4.5
J
Older than 12 months
Julian
Validated Reviewer
Lead for AI at
ATOSS SE
- 51-1000 employees
- Industry: Information Technology and Services
Use cases:
Visual Collaboration PlatformsWhiteboard
What did you like?
The multitude of ways to express oneself is truly wonderful. Furthermore, the possibility to gather votes/opinions anonymously is really valuable.
What did you not like?
Some tools are not as intuitive to use as they could be. Especially for someone who hasn't used it, there is still some friction in bringing your ideas to the chart.
Which problems are you solving with the product?
Collaboration in our digital and remote world. It really helped bring meeting participants closer together and align them on what is the goal.
“Best solution for flow charts and drawings”
4.5
A
Older than 12 months
Aman
Validated Reviewer
Research Scientist at
Indian Institute of Technology Kharagpur
- 1001+ employees
- Industry: Education Management
Use cases:
DiagrammingOrg Chart
What did you like?
Lucid chart is an overall solution for charts, flow diagrams, PFDs, and PIDs. It has a vast library of tools from basics to engineering. I like the quality of the images you can download.
What did you not like?
It has many features, but most are available only for premium accounts. The AI feature needs more upgrades.
Which problems are you solving with the product?
I make flow charts and process flow diagrams. I has almost all shapes for engineering process flow diagram.
“Lucidchart Makes Visual Collaboration Easy”
3.5
S
Older than 12 months
Sermasundar
Validated Reviewer
Lead
- 1-50 employees
- Industry: Information Technology and Services
Use cases:
DiagrammingOrg ChartVisual Collaboration Platforms
+ 2 more
What did you like?
I love how easy it is to create professional-looking diagrams with Lucidchart. The drag-and-drop interface is very intuitive, and there are plenty of ready-made templates and shapes that save a lot of time. I also really appreciate the real-time collaboration features, which make it simple for teams to work together, even remotely.
What did you not like?
Sometimes the loading speed can be a bit slow when working with very large diagrams. Also, some advanced features are only available in the paid version, which can be limiting for small teams or individual users.
Which problems are you solving with the product?
Lucidchart helps me organize complex ideas visually, making it easier to explain processes and workflows to my team. It has improved our project planning and reduced misunderstandings because everyone can clearly see the steps and connections. Real-time collaboration also means we save time by working together without endless back-and-forth emails. Overall, it has made communication and project management much smoother.
“Versatile, fast and easy to use!”
4.5
E
Older than 12 months
Eva
Validated Reviewer
Strategic Specialist at
Track
- 51-1000 employees
- Industry: Automotive
Use cases:
DiagrammingVisual Collaboration Platforms
What did you like?
With lucid chart I like the fact that there is a plethora of templates to choose from depending on what you want to create. The charts and the branching are alsso verastile. Color selection and combination is also super and if you want to use images and emojis you have a big pool to choose from. I like the fact that you have options for so many things
What did you not like?
The only thing I dislike is the the limit you have with a free account. When I want to test something before pitching the idea to my company to invest there I need to at least finish the test project I am doing there so I can actually have something to show. Sadly it is very limiting with a free account
Which problems are you solving with the product?
Mostly for customers journeys but we also use it for user cases, org charts, handbooks, quarterly feedback meetings, etc
“Best tool for making process charts, system landscape diagrams, etc.”
5.0
K
Older than 12 months
Kalpesh
Validated Reviewer
Solution Architect at
Digitall Nature Germany GmbH
- 1001+ employees
- Industry: Information Technology and Services
Use cases:
DiagrammingOrg ChartWhiteboard
+ 1 more
What did you like?
Lucidchart makes it incredibly easy to create clear, professional process diagrams and flowcharts with minimal effort. Its intuitive drag-and-drop interface, paired with a vast library of templates and shapes, helps me visualize complex systems—especially for things like Salesforce architecture, business workflows, and revenue management processes. Also like the collaboration features. Being able to co-edit diagrams in real-time with teammates, leave comments, and track updates drastically improves productivity. It also integrates seamlessly with tools like Google Drive, Confluence, and Slack, making documentation and sharing effortless.
What did you not like?
Pricing tiers: The free version is great for basic use, but some essential features (like revision history, advanced integrations, and conditional formatting) are locked behind higher-tier plans, which might be a barrier for smaller teams.
Which problems are you solving with the product?
Map out end-to-end revenue management flows like quote-to-cash, asset-based ordering, and fulfillment.
Design and iterate on data models and system integrations.
Collaborate across distributed teams in real-time with version control and comments.
Benefits realized:
Faster project alignment with clients and stakeholders.
Reduced miscommunication during development cycles.
Significantly improved documentation quality for handoffs and audits.
Better visibility into process gaps and optimization opportunities.
“Helped me a lot when planning my software”
4.0
T
Older than 12 months
Tristan
Validated Reviewer
Ceo at
Sinio
- 1-50 employees
- Industry: Information Technology and Services
Use cases:
DiagrammingWhiteboard
What did you like?
Its easy to use and i had no problems creating just the charts i needed. Also i liked the style of the software. The ai features helped me a lot.
What did you not like?
Could be cheaper. The pricing of Lucidchart feels a bit high, especially for advanced features that other tools may offer at a lower cost.
Which problems are you solving with the product?
Helped me plan my SaaS software architecture and with database planing
What did you like?
- Lucidchart’s drag-and-drop interface makes it easy to create complex diagrams quickly.
- The real-time collaboration feature allows everyone to make changes simultaneously.
- The extensive library of templates and pre-made shapes helps me work efficiently without starting from scratch.
What did you not like?
- The limitations of the free version can be restrictive for larger projects.
- Performance issues occasionally arise when working with large and complex diagrams.
- Learning to use some of the advanced features can take some time at first.
Which problems are you solving with the product?
Lucidchart helps me visualize complex ideas and processes, making them easier to understand and communicate.It improves team collaboration by allowing multiple people to work on the same diagram in real time.By organizing workflows and structures visually, it helps streamline projects and enhances efficiency.
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