Lucidchart Reviews (60)

AI-generated summary

What users say about Lucidchart

Based on 60 reviews

Lucidchart is often praised for its user-friendly interface and intuitive drag-and-drop functionality, which simplifies the creation of various diagrams and workflows. Real-time collaboration features are also valued, enhancing teamwork. Many appreciate the extensive template library. Some users report occasional performance issues with large diagrams and find the pricing for advanced features to be somewhat expensive. A few would like to see improvements in customization options and offline capabilities.

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“Very convenient for flow charts ”

5.0

In the last 12 months

Priyanka

Validated Reviewer

Software developer at

Deutsche Bank

1001+ employees
Industry: Financial Services

What did you like?

Lucidchart has many features for diagrams including flow charts. The fonts are different from the regular ones and are professional. Even without the premium membership, one can access more features when compared to other tools out there. Would totally recommend Lucidchart to someone looking for easy drag and drop options with existing templates.

What did you not like?

Considering the fact that I don't have premium membership, I haven't come across something that I did not like so far.

Which problems are you solving with the product?

I am using it to draw flowcharts for the flow of logic before a feature is developed. It is help my team understand better and further analyse

“Lucidchart: Der vielseitige Allrounder für intuitive Diagramme und Visualisierungen”

4.0

Older than 12 months

Shahin

Validated Reviewer

Data Scientist at

Ford Werke GmbH

1001+ employees
Industry: Automotive

What did you like?

Die intuitive Benutzeroberfläche macht es selbst Anfängern leicht, professionell aussehende Diagramme zu erstellen, ohne sich durch komplizierte Menüs kämpfen zu müssen. Die umfangreiche Bibliothek von vorgefertigten Shapes und Vorlagen für verschiedene Diagrammtypen spart enorm viel Zeit und inspiriert zu neuen Ideen. Die Echtzeit-Zusammenarbeitsfunktion ermöglicht es Teams, gleichzeitig an einem Projekt zu arbeiten, was die Produktivität erheblich steigert und die Kommunikation verbessert.

What did you not like?

Die Preisstruktur kann für Einzelnutzer oder kleine Teams recht kostspielig sein, besonders wenn man nur gelegentlich Diagramme erstellt - ein flexibleres Preismodell wäre wünschenswert. Obwohl die Grundfunktionen leicht zu erlernen sind, kann es eine steile Lernkurve geben, wenn man fortgeschrittene Funktionen nutzen möchte, hier wären mehr integrierte Tutorials hilfreich. Die Offline-Funktionalität ist begrenzt, was problematisch sein kann, wenn man unterwegs oder in Gebieten mit schlechter Internetverbindung arbeiten möchte - eine robustere Offline-Version würde die Nutzbarkeit erheblich verbessern.

Which problems are you solving with the product?

Komplexe Ideen und Prozesse visualisieren: Lucidchart ermöglicht es mir, schwierige Konzepte oder Arbeitsabläufe in leicht verständliche visuelle Darstellungen umzuwandeln. Dies ist besonders nützlich für Präsentationen oder um Team-Mitgliedern komplizierte Sachverhalte zu erklären. Effiziente Zusammenarbeit: Die Echtzeit-Kollaborationsfunktion löst das Problem der asynchronen Kommunikation. Teammitglieder können gleichzeitig an einem Diagramm arbeiten, Änderungen diskutieren und Feedback geben, was die Projektentwicklung beschleunigt. Konsistente Dokumentation: Mit den standardisierten Vorlagen und Formen kann ich einheitliche Dokumentationen für verschiedene Projekte erstellen. Dies verbessert die Professionalität und erleichtert das Verständnis über verschiedene Abteilungen hinweg. Zeitersparnis: Die umfangreiche Bibliothek von vorgefertigten Elementen und die intuitive Drag-and-Drop-Funktionalität sparen mir viel Zeit bei der Erstellung von Diagrammen im Vergleich zu traditionellen Zeichenprogrammen. Flexibilität und Zugänglichkeit: Als cloudbasierte Lösung kann ich von überall und jedem Gerät aus auf meine Diagramme zugreifen und sie bearbeiten. Dies erhöht meine Produktivität und ermöglicht flexibles Arbeiten.

“Workflows schnell und einfach visualisieren”

4.0

Older than 12 months

Lea

Validated Reviewer

Senior Performance Marketing Managerin at

247GRAD GmbH

1-50 employees
Industry: Marketing and Advertising

What did you like?

Mir gefällt an Lucidchart, dass sich Workflows und Prozesse so einfach und schnell darstellen lassen. Selbst Anfänger kommen super mit dem Tool zurecht und benötigen nahezu keine Einarbeitung. Durch die verschiedenen Farben und Darstellungsmöglichkeiten wirken selbst komplexe Prozesse immer noch verständlich und übersichtlich. Zudem lassen sich saubere und schnelle PDF-Exporte erstellen, egal wie groß die Leinwand letztendlich ist.

What did you not like?

Die Anpassungsmöglichkeiten sind begrenzt, zum Beispiel gibt es bislang keine Gantt-Diagramme, die wir aber sehr häufig nutzen. Auch wird das Tool irgendwann sehr träge und langsam, je größer die Diagramme werden. Das schafft mein alter PC zum Beispiel nicht immer gut. Wenn man ein großes Prozessdiagramm öffnen möchte, braucht man auch hier Geduld. Die Ladezeiten könnten deutlich besser sein.

Which problems are you solving with the product?

Ich nutze das Tool, um interne und externe Prozesse und Abläufe darzustellen. Bei uns war zuerst Lucidspark im Einsatz und LucidChart wurde anschließend ergänzt. Beide Tools sind bei uns fast täglich im Einsatz und wir arbeiten auch häufig mit unseren Kunden darin zusammen. Da ich neu ins Projektmanagement eingestiegen bin, kann ich zeitliche Abläufe eines Projektes mit den Charts super erfassen.

“Super einfach zu bedienendes Visualisierungs Tool”

4.5

Older than 12 months

Felix

Validated Reviewer

Manager Business Services at

neuefische

51-1000 employees
Industry: Education Management

What did you like?

Lucid Chart hat für unglaublich viele Usecases bereits Vorlagen, die zur Inspiration verwendet werden können. Ich habe es bereits im Studium verwendet um verschiedene Diagramme zu erstellen. Aktuell verwende ich es für die Arbeit um Prozesse in BPMN Charts darzustellen. Das Tool lässt sich auch super in Slack einbinden. Arbeiten mehrere Kolleg:innen an einem Chart lassen sich auch bestimmte Bereiche sperren.

What did you not like?

Das Tool frisst leider unglaublich viel Leistung, vor allem wenn sich viele Objekte in einem Diagramm befinden die hin und her bewegt werden. Die Struktur in der die Charts verwaltet werden ist manchmal auch nicht ganz übersichtlich, hier hat sich aber in den letzen Monaten auch schon einiges verbessert. Das User- und Abomanagement ist über verschiedene Untermenüs auf verschiedenen Unterseiten organisert, wo zum Teil von verschiedenen Seiten aus das gleiche verwaltet werden kann. Hier fehlt teilweise eine klare Struktur, das hindert aber natürlich nicht bei der Verwendung des Tools :)

Which problems are you solving with the product?

Ich verwende Lucidchart für die Erstellung von BPMN Diagrammen und von OrgCharts. Der Vorteil ist einerseits die Einfachheit mit der sich das Tool verwenden lässt, andererseits aber auch, dass es eine ganze Menge an Infrastruktur mitbringt um Usecases abzubilden. Man muss nicht bei jeden Diagram bei null anfangen. Organigramme lassen sich beispielsweise aus Excel oder Google Sheets Tabellen automatisch generieren und dann manuell anpassen.

“One of the most intuitive flowchart tool I have experienced”

4.0

In the last 30 days

Pasquale

Validated Reviewer

Partnership Director at

uberall

51-1000 employees
Industry: Marketing and Advertising

What did you like?

Ease of use. What I really love about Lucidchart is how easy it makes turning my ideas into visual diagrams. The drag-and-drop interface feels super smooth and intuitive, so I don’t have to waste time figuring out how to make things look right. It’s great for brainstorming or mapping out complex workflows with my team because everyone can jump in and collaborate live, which just keeps everything moving

What did you not like?

When working on big diagrams with lots of detail and collaborators, it can slow down a bit. Also, if you only use it occasionally or have a small team, the pricing might feel a bit steep.

Which problems are you solving with the product?

Lucidchart has become my go‑to tool whenever I need to untangle something messy or explain a complex idea to my team. I mostly use it to map out processes and workflows that are otherwise hard to explain in meetings or long emails or to work on roadmap prioritization in the sketching phase

“Lucidchart + Google Docs: A Perfect Productivity Combo”

5.0

In the last 30 days

Aura

Validated Reviewer

Sales Development Representative at

Futurepath GmbH

1-50 employees
Industry: Staffing & Recruiting

What did you like?

I’ve been using Lucidchart, and it has become an invaluable tool for illustrating workflows and processes to my teammates. One of the features I appreciate most is the Google Docs add-on. It allowed me to easily embed my Lucidchart diagrams directly into my document, and the best part is that the diagrams update automatically as I make changes in Lucidchart. This real-time syncing has made collaboration incredibly smooth and ensures everyone is always looking at the most up-to-date version.

What did you not like?

The only issue I ran into was that some template elements couldn’t be edited the way I wanted. However, it was still easy to remove those parts and replace them with my own custom elements, so it didn’t slow me down too much.

Which problems are you solving with the product?

The visual clarity it provides makes even complex processes easy to grasp, and giving everyone direct access to the diagrams has streamlined our communication and decision-making. The platform itself is very easy to use and navigate, and it offers a wide range of customization options for flowcharts, which makes it simple to tailor diagrams exactly the way you want.

“Trustworthy, fast and perfect for visualisation of flows”

5.0

In the last 30 days

Eva

Validated Reviewer

Marketing and CRM Specialist

1001+ employees
Industry: Music

What did you like?

With Lucid I can create and visualise all the flows for the lead gen team to have. After that we implement on our CRM. I also add a lot of pictures and tables and it is very good that I can add videos to show some recordings on how-to's. This helps the sales team a lot

What did you not like?

Sometimes there are not enough templates for what I am looking for. Usually for leads and scoring

Which problems are you solving with the product?

I solve mostly the visual aspect of different flows we need on my department. I can create the whole customer journey from the moment someone enters our website until the point they become a client. All the touchpoints and automations they have to go into, I can create here to help the team visualise the journey. Also all screenshots and videos from our website and how we can revise them

“Flowchart for project structure”

4.0

In the last 3 months

Christian

Validated Reviewer

Technical Account Manager at

Wiz

1001+ employees
Industry: Computer & Network Security

What did you like?

There is a template for every use case and I was amazed how many brainstorming diagrams you offer. I enjoy the ease of use when creating and connecting objects. Also, the AI feature for generating ideas is great.

What did you not like?

the learning curve is a bit steep as you offer a lot of features and constantly update the platform. More trainings would be helpful. And it would be great if the font size would be consistent to the selected value.

Which problems are you solving with the product?

I use Lucidchart to collaborate with peers and customers in solving process issues and presenting ideas or concepts how to leverage new features.

“Easy and high quality diagram making”

4.0

In the last 6 months

Masood

Validated Reviewer

Solutions Architect at

AllCloud

51-1000 employees
Industry: Information Technology and Services

What did you like?

I like that Lucidchart is very easy to use and helps me create clear diagrams quickly. The real-time collaboration is great when working with my team. I also find the templates and ready-made shapes very useful because they save me a lot of time.

What did you not like?

Sometimes it feels a bit slow when the diagram gets too big. The free version is also quite limited.

Which problems are you solving with the product?

Lucidchart helps me create clear AWS architecture diagrams for customer projects. It makes it easier to explain complex cloud solutions in a simple way. It also saves time and improves collaboration with both colleagues and clients.

“Its very good and user friendly ”

4.5

In the last 6 months

John

Validated Reviewer

CTO at

Stepeble

1-50 employees
Industry: Computer Software

What did you like?

This was my very first time using the app, and I found it extremely user-friendly. I was able to create a flowchart directly on my first try! I had tried a few other apps before, but they weren’t very good, so I hadn’t used any of them extensively. Recently, I needed to present a flowchart to a client, and thanks to this app, I could do it perfectly on the first attempt. I also tried the card workflow feature, and it worked beautifully, everything came together without needing to search for tutorials. Truly a lucid and intuitive app

What did you not like?

Limited advanced features: Might be great for basic flowcharts, but could lack complex customization for power users.

Which problems are you solving with the product?

Creating professional flowcharts quickly, previously, other tools were difficult or unintuitive, making it hard to visualize workflows efficiently. And presenting ideas to clients, needed a clear, polished diagram to communicate processes without spending hours on formatting.

“Praktisches Diagramm-Tool für Devs - schnell, kollaborativ”

4.0

In the last 6 months

Philipp

Validated Reviewer

Project Manager at

BBS

1-50 employees
Industry: Programmentwicklung

What did you like?

Lucidchart ist super intuitiv - ich kann ohne lange Einarbeitung Diagramme bauen, egal ob UML, ER oder Architektur. Am meisten schätze ich die Kollaboration in Echtzeit: mehrere Leute können gleichzeitig an einem Diagramm arbeiten, was gerade im Dev-Team extrem hilfreich ist. Außerdem spart die große Auswahl an Vorlagen und Shapes viel Zeit, wenn man schnell was visualisieren mus

What did you not like?

Cloud Abhängigkeit, ich pendle zur Arbeit, da muss man die Website schon vorher geladen haben. Manche Funktionen funktionieren trotzdem nicht offline

Which problems are you solving with the product?

UML und User Flows visualisieren wir mit LucidCharts, praktisch ist vor allem die Kollaboration

“Great user interface and excellant collaboration features”

4.5

In the last 6 months

Krish

Validated Reviewer

Senior Engineer at

Arthrex

1001+ employees
Industry: Health, Wellness and Fitness

What did you like?

It's very powerfull tool for visually diagrams and creating flow charts. It has great capability for collaborating sheets with in Team for editing and reviewing the flow charts. It helps in designing the process and explaining the architecture of system. Great pre-templates for professional work related flow charts makes it easier to work on this tool. Very easy to learn and work on this tool for IT and non IT team.

What did you not like?

I think it could have been better if there was a desktop application for it so could work offline. also scope for visual improvements in readibility.

Which problems are you solving with the product?

Creating professional flow diagram for the project plan and process to explain it to team and get their inputs in desing a complex situation. Also for documenting the existing project process for easy support and understanding.

“Simple, easy-to-use, state-of-the-art final results!”

3.5

In the last 6 months

Altaf

Validated Reviewer

Researcher at

dfki

51-1000 employees
Industry: Computer Software

What did you like?

Lucidchart makes it incredibly easy to visualize complex workflows with its intuitive drag-and-drop interface. The wide range of templates and shape libraries saves time and helps jump-start any diagramming task. Real-time collaboration allows seamless teamwork, especially when working across departments or remote teams.

What did you not like?

Some advanced features are locked behind a paywall, which limits flexibility for free users. The learning curve for customizing shapes and styles can be steep for new users.

Which problems are you solving with the product?

Lucidchart helps me clearly map out system architecture for both internal documentation and client-facing presentations. It enables me to visually communicate infrastructure, microservices, and data flows in a way that's easy for both technical and non-technical stakeholders to understand. This improves alignment across teams and accelerates decision-making during planning and development.

“Perfect for flowchart generation ”

4.5

In the last 6 months

Bhavik

Validated Reviewer

Founder's Associate at

DeepMetis

1-50 employees
Industry: Information Technology and Services

What did you like?

Real-time collaboration: Lucid chart makes it incredibly easy to collaborate with teammates. Multiple people can work on the same diagram at once, and you can see updates instantly, which keeps everyone on the same page without endless back-and-forth emails. User-friendly interface: The drag-and-drop functionality is smooth and intuitive, even for beginners. You don’t need any design background to create professional-looking flowcharts, process maps, or organizational charts.

What did you not like?

Limited features on the free plan: The free version is helpful for basic tasks, but it can feel restrictive if you’re trying to build more complex diagrams or need advanced shapes and templates. Performance with large diagrams: Sometimes, when working on very detailed or large-scale diagrams take a moment to load changes, especially in a browser.

Which problems are you solving with the product?

I use Lucidchart primarily for process visualization in our company, and it has made a big difference in how we communicate and understand workflows. By laying everything out visually, we’ve been able to spot inefficiencies and make improvements much faster than before.

“Simple & Intuitive Interface ”

4.0

In the last 6 months

Jimmy

Validated Reviewer

IT Admin. at

Trinitas International School 8

51-1000 employees
Industry: Education Management

What did you like?

▪︎ Easy to collaborate on a project. ▪︎Not much training, got the gist in 5 minutes ▪︎Bright + Clear + Colorful Interface

What did you not like?

▪︎ Yet to find a line without arrows for UML modeling :( ▪︎Not sure if LC can be used to collaborate with people from Non-Tech backgrounds

Which problems are you solving with the product?

▪︎ Useful for Software Eng. Tasks like UML Modeling + Business Process Modeling

“Easy to create workflows”

3.5

In the last 6 months

Muhammet Furkan

Validated Reviewer

Cost and Value Engineer at

Grohe AG

51-1000 employees
Industry: Construction

What did you like?

I’m a huge proponent of intuitive drag-and-drop functionality. Those pre-configured, “ready-when-you-are” components empower me to orchestrate sophisticated workflows in minutes—not hours—because I’m no longer bogged down tweaking peripheral settings or writing boilerplate code. Instead, I can focus on high-value tasks such as refining business logic, validating edge cases, and delivering stakeholder-ready prototypes. Beyond the obvious speed gains, drag-and-drop tools drive consistent UX patterns, reduce the cognitive load for new team members, and minimize integration risk by abstracting away much of the underlying complexity. That translates directly into lower overhead, faster time-to-market, and a more resilient development pipeline.

What did you not like?

I find the platform’s current block-spacing mechanics counter-productive. The inter-block gaps are inconsistent and—because there’s no global “snap-to-grid” or “distribute-evenly” toggle—each minor alignment tweak devolves into a labor-intensive, manual exercise. The absence of a straightforward, one-click normalization control means valuable development cycles are squandered on pixel-perfect nudging when they should be devoted to solution design, data mapping, and stakeholder validation. Compounding the issue, the so-called “auto-tidy” routine often re-flows the diagram in ways that break the visual narrative of the process. Connectors reroute unpredictably, decision branches lose proximity to their context, and swim-lane boundaries can overlap in aesthetically awkward ways. The net effect is a workflow that looks algorithmically arranged rather than human-readable—eroding both on-boarding velocity for new team members and confidence during executive reviews. From an operational-excellence standpoint, the lack of spacing controls introduces hidden technical debt: Cognitive overhead: Team members spend extra time parsing sprawling diagrams, elevating error risk during change management. Governance challenges: Inconsistent layouts hinder the creation of standardized templates, making compliance reviews more tedious. Maintenance drag: Any subsequent edit requires re-aligning neighboring nodes, a repetitive task that compounds over the life of the project. In short, without a reliable snap function or a predictable, non-destructive auto-tidy algorithm, the tool undermines its own promise of rapid, low-friction workflow orchestration. Introducing these features would directly enhance usability, reduce non-value-adding maintenance work, and elevate overall user confidence in the platform.

Which problems are you solving with the product?

Lucidchart eliminates the typical opacity that surrounds complex software-logic design by letting me visualise the entire decision flow in a single, coherent diagram that everyone—developers, QA, and business stakeholders alike—can understand at a glance. Because the canvas supports snap-to-grid alignment, assisted layout, and quick drag-and-drop editing, I can adjust processes in seconds rather than spending time on pixel-perfect nudging or rewriting slide decks and wiki pages. Real-time co-authoring with threaded comments and full version history accelerates agile ceremonies, while native integrations with Jira, GitHub, and Azure DevOps provide seamless traceability from diagram nodes to work items and code branches. Built-in BPMN and UML libraries keep our artefacts compliant with audit standards and simplify code reviews. The net result is faster onboarding for new engineers, fewer communication misfires across teams, and a measurable reduction in development and documentation overhead.

“Essential for Data Engineers”

4.0

In the last 6 months

fahad

Validated Reviewer

Junior Data Engineer at

Trelleborg

51-1000 employees
Industry: Industrial Automation

What did you like?

As a data engineer, Lucidchart is essential for visualizing complex data flows, schemas, and system architectures. It greatly improves clarity and efficiency. This tool is a real game changer for data visualization.Lucidchart's easy drag-and-drop interface and smart connectors make it simple to create complex data pipeline diagrams and ETL layouts. Its wide selection of important shape libraries for AWS, GCP, Azure, and standard database notations (like ERD and UML) ensures accurate representation of cloud infrastructure and data warehouses. This is crucial for designing and documenting database structures and cloud architecture. Real-time co-editing and comments speed up design reviews with colleagues. Integrations with Jira, Confluence, and Slack are helpful for embedding diagrams into documentation. The tool regularly produces neat, professional diagrams that clearly present technical designs.

What did you not like?

A stronger offline mode would help when there is no reliable internet. While it is easy to use for basic tasks, detailed data modeling features can be challenging to learn. Although the productivity gains for teams justify the cost, it can be high for individual users.

Which problems are you solving with the product?

Lucidchart helps me as a data engineer by letting me visualize complex data flows, design database schemas, and map out system architectures. This support identifies issues, improves processes, and fosters better communication. The main benefits I've seen are a clear increase in clarity and efficiency in my design and documentation. This makes complicated data concepts easier to understand and simplifies my overall workflow for complex data systems.

“A Powerful Tool for Visual Collaboration”

4.5

In the last 6 months

Kunal

Validated Reviewer

Data Scientist at

Alunorf Gmbh

1001+ employees
Industry: Mechanical or Industrial Engineering

What did you like?

Real-Time Collaboration, User-Friendly Interface. It integrates seamlessly with other tools like Atlassian.Being web-based means no installation hassle too.

What did you not like?

While basic diagramming is simple, advanced tools like data linking, conditional formatting, and custom shape libraries require some onboarding.

Which problems are you solving with the product?

Creating System Architect Diagrams for the company.

“Works clean, if known”

3.0

In the last 6 months

Melvin

Validated Reviewer

Systemintegrator/Student at

Dr. Paul Lohmann

1-50 employees
Industry: Chemicals

What did you like?

Lucidchart works smoothly once you know your way around. The interface is clean, and after a bit of exploring, creating diagrams becomes fast and efficient. I like that there are plenty of templates to choose from, and collaboration with others in real time is a strong point it just works without getting in the way.

What did you not like?

It’s not very beginner-friendly at first. If you don’t already know what you're doing, it can feel a bit overwhelming and clunky. Also, a lot of useful features are hidden behind a paywall, which makes it hard to fully commit unless you're using it regularly. And with larger diagrams, it starts to lag, which breaks the flow.

Which problems are you solving with the product?

Lucidchart helps me map out complex systems and workflows in a way that's easy to understand and share. It’s especially useful when I need to visualize how different parts of a process connect, whether for school projects or team planning. The biggest benefit is clarity once everything is laid out visually, it’s much easier to spot gaps or inefficiencies. It's not a game-changer, but it does the job when used right.

“Overall this is a user-friendly tool that allows charts to be created with ease”

4.0

In the last 12 months

Matthew

Validated Reviewer

Front-End Development at

Code Institute

51-1000 employees
Industry: E-Learning

What did you like?

I like that Lucidchart is easy and intuitive to use without having to watch a lot of explainer videos, I can just jump right in with creating my charts. I like that I drag and drop chart elements and use key commands as I would use in other software to move around, zoom in and out, undo/redo etc. And exporting in different formats is super useful.

What did you not like?

I wish I could convert shapes into smart objects such as in Photoshop so that I can just update the parent smart object shape and then the changes are applied to all instances using that shape. Same for color, would be great to have a master color and I can update and it updates all it's instances globally. I also dislike the pricing for the software as I wish they has an even more affordable tier for students.

Which problems are you solving with the product?

My main purpose was to create a flow chart for a Python app Iw as building so I can see the logic routes that the user could take. I need to see if I created a flow that is user friendly and makes the most sense..

“Great, flexible whiteboarding tool that also works offline!”

5.0

In the last 12 months

Sara

Validated Reviewer

Senior Product Marketing Manager

1-50 employees
Industry: Marketing and Advertising

What did you like?

Works offline! Even when traveling with spotty internet, I can continue work. That's where f.ex. Miro and Figma fall short. Lucidspark also has good usabilty, f.ex. easy post-its (press enter), it's really quick and easy to get a board set up and your thoughts down.

What did you not like?

Text editing features, lack of stickers (like Miro), poor selection of typefaces

Which problems are you solving with the product?

It's hard to visualise complex ides and thoughts

“Amazing experience with smooth onboarding ”

3.5

In the last 12 months

Ajay

Validated Reviewer

Principal cloud architect at

Apcoa Group GmbH

1-50 employees
Industry: Real Estate

What did you like?

Lucid chart is intuitive and makes it easy to create complex diagrams with real time input from teams. Achievening same results is sometime difficult on Miro board

What did you not like?

It's advanced features are locked behind a subscription and performance can lag with complex and large diagrams. This is what I have observed from my usage.

Which problems are you solving with the product?

We are trying to build complex architecture diagram to support our AI solution landscape

“Make Collaboration Digital!”

4.5

In the last 12 months

Julian

Validated Reviewer

Lead for AI at

ATOSS SE

51-1000 employees
Industry: Information Technology and Services

What did you like?

The multitude of ways to express oneself is truly wonderful. Furthermore, the possibility to gather votes/opinions anonymously is really valuable.

What did you not like?

Some tools are not as intuitive to use as they could be. Especially for someone who hasn't used it, there is still some friction in bringing your ideas to the chart.

Which problems are you solving with the product?

Collaboration in our digital and remote world. It really helped bring meeting participants closer together and align them on what is the goal.

“Best solution for flow charts and drawings”

4.5

In the last 12 months

Aman

Validated Reviewer

Research Scientist at

Indian Institute of Technology Kharagpur

1001+ employees
Industry: Education Management

What did you like?

Lucid chart is an overall solution for charts, flow diagrams, PFDs, and PIDs. It has a vast library of tools from basics to engineering. I like the quality of the images you can download.

What did you not like?

It has many features, but most are available only for premium accounts. The AI feature needs more upgrades.

Which problems are you solving with the product?

I make flow charts and process flow diagrams. I has almost all shapes for engineering process flow diagram.

“Lucidchart Makes Visual Collaboration Easy”

3.5

In the last 12 months

Sermasundar

Validated Reviewer

Lead

1-50 employees
Industry: Information Technology and Services

What did you like?

I love how easy it is to create professional-looking diagrams with Lucidchart. The drag-and-drop interface is very intuitive, and there are plenty of ready-made templates and shapes that save a lot of time. I also really appreciate the real-time collaboration features, which make it simple for teams to work together, even remotely.

What did you not like?

Sometimes the loading speed can be a bit slow when working with very large diagrams. Also, some advanced features are only available in the paid version, which can be limiting for small teams or individual users.

Which problems are you solving with the product?

Lucidchart helps me organize complex ideas visually, making it easier to explain processes and workflows to my team. It has improved our project planning and reduced misunderstandings because everyone can clearly see the steps and connections. Real-time collaboration also means we save time by working together without endless back-and-forth emails. Overall, it has made communication and project management much smoother.

“Versatile, fast and easy to use!”

4.5

In the last 12 months

Eva

Validated Reviewer

Strategic Specialist at

Track

51-1000 employees
Industry: Automotive

What did you like?

With lucid chart I like the fact that there is a plethora of templates to choose from depending on what you want to create. The charts and the branching are alsso verastile. Color selection and combination is also super and if you want to use images and emojis you have a big pool to choose from. I like the fact that you have options for so many things

What did you not like?

The only thing I dislike is the the limit you have with a free account. When I want to test something before pitching the idea to my company to invest there I need to at least finish the test project I am doing there so I can actually have something to show. Sadly it is very limiting with a free account

Which problems are you solving with the product?

Mostly for customers journeys but we also use it for user cases, org charts, handbooks, quarterly feedback meetings, etc

“Best tool for making process charts, system landscape diagrams, etc.”

5.0

In the last 12 months

Kalpesh

Validated Reviewer

Solution Architect at

Digitall Nature Germany GmbH

1001+ employees
Industry: Information Technology and Services

What did you like?

Lucidchart makes it incredibly easy to create clear, professional process diagrams and flowcharts with minimal effort. Its intuitive drag-and-drop interface, paired with a vast library of templates and shapes, helps me visualize complex systems—especially for things like Salesforce architecture, business workflows, and revenue management processes. Also like the collaboration features. Being able to co-edit diagrams in real-time with teammates, leave comments, and track updates drastically improves productivity. It also integrates seamlessly with tools like Google Drive, Confluence, and Slack, making documentation and sharing effortless.

What did you not like?

Pricing tiers: The free version is great for basic use, but some essential features (like revision history, advanced integrations, and conditional formatting) are locked behind higher-tier plans, which might be a barrier for smaller teams.

Which problems are you solving with the product?

Map out end-to-end revenue management flows like quote-to-cash, asset-based ordering, and fulfillment. Design and iterate on data models and system integrations. Collaborate across distributed teams in real-time with version control and comments. Benefits realized: Faster project alignment with clients and stakeholders. Reduced miscommunication during development cycles. Significantly improved documentation quality for handoffs and audits. Better visibility into process gaps and optimization opportunities.

“Helped me a lot when planning my software”

4.0

In the last 12 months

Tristan

Validated Reviewer

Ceo at

Sinio

1-50 employees
Industry: Information Technology and Services

What did you like?

Its easy to use and i had no problems creating just the charts i needed. Also i liked the style of the software. The ai features helped me a lot.

What did you not like?

Could be cheaper. The pricing of Lucidchart feels a bit high, especially for advanced features that other tools may offer at a lower cost.

Which problems are you solving with the product?

Helped me plan my SaaS software architecture and with database planing

What did you like?

- Lucidchart’s drag-and-drop interface makes it easy to create complex diagrams quickly. - The real-time collaboration feature allows everyone to make changes simultaneously. - The extensive library of templates and pre-made shapes helps me work efficiently without starting from scratch.

What did you not like?

- The limitations of the free version can be restrictive for larger projects. - Performance issues occasionally arise when working with large and complex diagrams. - Learning to use some of the advanced features can take some time at first.

Which problems are you solving with the product?

Lucidchart helps me visualize complex ideas and processes, making them easier to understand and communicate.It improves team collaboration by allowing multiple people to work on the same diagram in real time.By organizing workflows and structures visually, it helps streamline projects and enhances efficiency.

“Delightful experience”

5.0

In the last 12 months

Carlos

Validated Reviewer

Research Assistant Student at

Technical University Dresden

1-50 employees
Industry: Information Technology and Services

What did you like?

How fast and direct-to-the-point it is to start creating diagrams. For me was useful for modelling an algorithm and provide it as a complementary material for a mobile application´s user story. Then it was possible to extract the diagram super fast and crop it to content so that it could be moved somewhere else easier.

What did you not like?

I dislike that once you reach the limit of elements in a free version you are kind of fully blocked to keep enhancing your diagram. You can have multiple versions but until you don´t upgrade then you will be limited to do so. I also faced a problem losing the access to a diagram since it was redirecting me to the home page. The workaround was to duplicate the file and grant the accesses to the people I was collaborating with.

Which problems are you solving with the product?

I am using it to describe better and faster some functionalities that need to be programmed, so that people in multiple departments of the team understand the logic and are on the same page.

“A Microsoft Visio Convert”

4.0

In the last 12 months

Mike

Validated Reviewer

Owner / Managing Director at

Em-Jay GmbH

1-50 employees
Industry: Food & Beverages

What did you like?

1: Full Cloud native app, allowing me to use across multiple devices seamlessly. 2: Extensive range of templates, easily to navigate and find. 3: Intuitive menu ribbon and panel layout, with quick easy access to core functions. 4: The software feels far more user friendly and flexible compared to my experience with Visio.

What did you not like?

So far I have not come across anything that I dislike about the software. The simple answer would be to say "pricing", but even that I think is well structured to suit your needs either as an individual or a business.

Which problems are you solving with the product?

I originally discovered Lucidchart when looking for a new way to mindmap. I started using it for this, as found is very easy to take my thoughts, and turn them into processes and flow diagrams. Now the tool is helping me significantly with visual representation of ideas. I have not used it yet for collaboration, however I think this feature could be extremely useful.

“Easy Tool for Workflow Tracking”

4.5

In the last 12 months

Osman

Validated Reviewer

Software Qa Engineer at

Nesine , LetsBet

51-1000 employees
Industry: Gambling & Casinos

What did you like?

1. It’s very easy to use, and you can learn it quickly. 2. I really like the UI, as we can quickly access tools that are useful for our work. 3. I enjoy the AI generation feature; it allows me to quickly produce things.

What did you not like?

Slow with large diagrams, high pricing, steep learning curve, and limited offline use.

Which problems are you solving with the product?

We have complex workflows due to our work requirements, and we use Lucidchart to visualize them.

“Nice tool for flow charts”

4.0

In the last 12 months

Anna

Validated Reviewer

CRM Lead at

Kittl

51-1000 employees
Industry: Information Technology and Services

What did you like?

Lucidchart makes creating flowcharts and diagrams very intuitive. The drag-and-drop interface is smooth, and the collaboration features are nice. I also appreciate the templates — it saves time when starting a new project.

What did you not like?

The platform is generally user-friendly, but some advanced features do have a learning curve,

Which problems are you solving with the product?

I'm using Lucidchart to visualize CRM campaign flows.

“Nice beginner friendly software to create charts and diagrams ”

3.5

In the last 12 months

Andie

Validated Reviewer

Manager

51-1000 employees
Industry: Consumer Services

What did you like?

Very user friendly, especially for beginners. You can create nice diagrams, organograms for your company, and in case you want to improve processes and workflows you can use Lucidchart to easily map it and identify pain points and points of improvement, all done in a very intuitive way (my experience at least). While it's a cloud based software it's still possible to use it offline. Prompts also for the integrations with other apps (e.g. Google Drive, Slack, Jira, etc).

What did you not like?

Free version has limited features, and if you go for the paid versions it can become a bit pricey, if your teams are bigger. If you are working with more complex diagrams it can lag a bit, so take that into consideration.

Which problems are you solving with the product?

I use it to create company organograms and to document processes (it helps to identify pain points and areas for improvements).

“Floor plans work in a great way.. but needs to keep growing the data base and the functions”

3.5

In the last 12 months

Salim

Validated Reviewer

E-commerce, HR, Planning

1-50 employees
Industry: Fashion

What did you like?

The possibility to almost fetch anything from anywhere to add to the grid.. photos, objects, and also shapes.. to make a floor plan felt like an open source.. still has limitations.. but worked wonderfully. Would love it to grow more in this regard. I have not tried charts though.

What did you not like?

The fact the I cant rotate the whole grid was a big hassle.. some other simple features that I would expect were missing but everything works fine.. grid measurements were tricky to navigate and wenn exporting pdf of floor plans, items kept moving which makes the whole plan looks unprofessional.

Which problems are you solving with the product?

Needed to draw a floor plan for our new warehouse and office.. It was great to actually visualize all of it and actually get the result expected.. but some things had to be navigated throughout with the missing features and some limitations. So there was some DYI with shapes and objects but that allowed some creativity to get in and take control. Not every app or website has to be perfect, it just has to allow us to figure it out, and Lucid allows just that,

“Powerful tool for your diagrams and charts!”

3.5

In the last 12 months

Adrian

Validated Reviewer

Marketing manager at

BMarga

51-1000 employees
Industry: Education Management

What did you like?

Nice integration with other apps, easy to use (there is still a learning curve, at least if you want to use it for more complex tasks), paid team and enterprise plans allow you to add a password to protect your files for sharing.

What did you not like?

Team and Enterprise plans get a bit expensive and the free version has several limitations (the other competitors don't limit so much the free version). It's missing some CAD-based features which can be needed for more complex diagrams.

Which problems are you solving with the product?

Mapping out customer journey and improving the onboarding processes.

“Nice UX and fast response”

4.0

In the last 12 months

Ana Paula

Validated Reviewer

Project Manager at

Bosch

1001+ employees
Industry: Automotive

What did you like?

UX is very straightforward and the speed of the page is also very good. Needed information is available at few clicks. Very good

What did you not like?

The colors could be less. It makes a bit overwhelming with so many colors not really needed

Which problems are you solving with the product?

Definition of processes were performed in lucid chart

“A platform to colaborate with others using charts and notes”

4.0

In the last 12 months

Ondrej

Validated Reviewer

Marketing Trainee at

BSH

1-50 employees
Industry: Marketing and Advertising

What did you like?

I like the ability to make process charts and brainstorm ideas, so everybody in a team knows how the process should look like. Also the possiblity to comment is awesome.

What did you not like?

It's hard to find downsides on this platform, but what I would warmly welcomed would be option to share the charts and the other person could add comments or edit even without signing up.

Which problems are you solving with the product?

I use LucidChart primarily for creating seamless process charts that I can share with coleagues, so its easy for them to know what are the required steps of the process. Also for brainstorming and comparing edits on a website (2 screenshots next to each other and making comments about the changes.

“Easy and functional tool”

4.5

In the last 12 months

Thiago

Validated Reviewer

Security Engineer

1001+ employees
Industry: Consumer Goods

What did you like?

Lucidchart is easy to use, great for team collaboration, and offers useful templates. It simplifies creating flowcharts and diagrams with seamless integrations.

What did you not like?

The free version is limited, and the pricing might not be the best. Complex diagrams may lag slightly in the browser.

Which problems are you solving with the product?

complex policy processes, network diagrams and team organization

“The new documentation platform”

5.0

In the last 12 months

Saurabh

Validated Reviewer

Engineer at

Mona AI

1-50 employees
Industry: Computer & Network Security

What did you like?

The idea of zooming in and out at any scale letting you condense information and keep things at one place. Generally I had to create lengthy documents which were difficult to navigate and change scales

What did you not like?

The initial learning curve with the arrows, it sometimes attaches to different position then expected and you need to have some practice to be good at it.

Which problems are you solving with the product?

Code documentation. I know it's very different than usual use case. Due to the complexity of the control flow of the tools we create, just a standard documentation is not enough. Lucid comes into the picture here to make visual control flow

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