Logo

Lucidchart

4.3 (70)

This is how users rate the tool

0%
Ease of use
Category average: 88 %
Excellent
0%
Customer support
Category average: 87 %
Very good
0%
Meets requirements
Category average: 93 %
Excellent
0%
Ease of setup
Category average: 90 %
Excellent
Awards
LEADER ORGANIGRAM SOFTWARE Q3/26
LEADER DIAGRAMMING Q3/26

Global features

Setup & support

Cloud
On-premise
24/7 support
German-speaking support

Data Privacy

Server location DE
Server location EU
Only EU companies affiliated
EU standard contract

Versions

Free version
Free trial

Lucidchart is part of the following Suites

Screenshots & Videos

Screenshots & Videos Screenshot #0
Screenshots & Videos Screenshot #1

Lucidchart Pricing

Pricing details
Last edited: January 2025
Free trial version (7 days)
Demo version
All the tools you need to collaborate visually

Lucidchart Reviews (70)

AI-generated summary
What users say about Lucidchart
Based on 70 reviews

Lucidchart is often praised for its user-friendly interface and intuitive drag-and-drop functionality, which simplifies the creation of various diagrams and workflows. Real-time collaboration features are also valued, enhancing teamwork. Many appreciate the extensive template library. Some users report occasional performance issues with large diagrams and find the pricing for advanced features to be somewhat expensive. A few would like to see improvements in customization options and offline capabilities.

Do summaries like this help you?

You’re seeing a preview version of our AI-assisted summary.

Your feedback helps us to improve this feature.

Filter and sorting
“Powerful diagramming tool with a learning curve and a few pricing quirks”
4.5
N
In the last 3 months
Nameru
Validated Reviewer
Student at
HSRW
  • 51-1000 employees
  • Industry: E-Learning
Use cases:
DiagrammingOrg Chart

What did you like?

The drag-and-drop editor offers an extensive library of professional shapes and icons covering everything from software engineering diagrams to floor plans, so you rarely need to build elements from scratch. Smart connectors automatically snap to shapes, and rearranging diagrams doesn't break existing connections, which speeds up editing significantly. Real-time collaboration is a genuine strength — multiple team members can edit and comment on the same diagram simultaneously. Integrations with Google Workspace, Slack, Jira, and Confluence fit smoothly into existing workflows, and the ability to import files from Visio (.vsdx) and draw.io makes it easy to review and edit diagrams created elsewhere.

What did you not like?

Performance can lag on the canvas during heavy diagramming tasks, particularly with a slower internet connection, since the tool relies heavily on cloud access and offers limited offline functionality. Comments can also refresh slowly during high-traffic collaboration sessions. Some advanced features, like AI-assisted layout changes, don't work reliably — attempts to have the AI restructure existing diagrams often fail, forcing manual fixes even though the AI works fine when building diagrams from scratch. Frequent updates sometimes relocate tools without warning, and some premium templates and deeper font/color customization are locked behind paid tiers.

Which problems are you solving with the product?

We use Lucidchart to map out team workflows, document system architecture, and create process diagrams that used to be scattered across static files or whiteboards that only existed in one office. The main benefit has been centralizing this visual documentation in one cloud-based place, so anyone on the team can view, comment, or edit diagrams in real time instead of waiting on someone to update and re-share a file. Smart connectors and the shape library have also cut down significantly on the time it takes to build and revise diagrams, since rearranging elements doesn't break existing connections. The integrations with tools like Slack and Google Workspace have made it easier to keep diagrams visible and up to date within our existing workflow, rather than treating diagramming as a separate, disconnected task.
“Intuitive and reliable tool for process mapping and visual collaboration”
5.0
P
In the last 3 months
Praveen
Validated Reviewer
Business Planning at
PUMA
  • 1001+ employees
  • Industry: Retail
Use cases:
DiagrammingVisual Collaboration PlatformsWireframing

What did you like?

Lucidchart is most helpful because it allows me to create clear and professional diagrams without needing advanced design skills. The drag-and-drop interface makes it easy to build flowcharts, process maps, and system diagrams quickly and in an organized way. I also like the collaboration features, as they allow team members to review, comment, and edit diagrams in real time, which improves communication and saves time during project work.

What did you not like?

Some of the more advanced features are available only in paid plans, which can be limiting for students, small teams, or users who need the tool only occasionally. Large and complex diagrams can also become difficult to manage if the workspace is not structured carefully. In addition, the number of templates and formatting options can feel slightly overwhelming at first for new users.

Which problems are you solving with the product?

Lucidchart helps me solve the problem of explaining complex processes and workflows in a simple visual format. Instead of relying only on written descriptions, I can create flowcharts, process maps, and system diagrams that make responsibilities, dependencies, and decision points easier to understand. This is especially useful for business analysis, project planning, and process documentation. The main benefit I have realized is improved communication with stakeholders, because visual diagrams reduce confusion and make discussions more structured. Lucidchart also saves time when documenting processes, as the templates and drag-and-drop features allow me to create diagrams quickly. It helps teams align faster by providing a shared visual reference that can be reviewed and updated collaboratively.
“Very convenient for flow charts ”
5.0
P
Older than 12 months
Priyanka
Validated Reviewer
Software developer at
Deutsche Bank
  • 1001+ employees
  • Industry: Financial Services
Use cases:
DiagrammingWireframing

What did you like?

Lucidchart has many features for diagrams including flow charts. The fonts are different from the regular ones and are professional. Even without the premium membership, one can access more features when compared to other tools out there. Would totally recommend Lucidchart to someone looking for easy drag and drop options with existing templates.

What did you not like?

Considering the fact that I don't have premium membership, I haven't come across something that I did not like so far.

Which problems are you solving with the product?

I am using it to draw flowcharts for the flow of logic before a feature is developed. It is help my team understand better and further analyse
“Lucidchart: Der vielseitige Allrounder für intuitive Diagramme und Visualisierungen”
4.0
S
Older than 12 months
Shahin
Validated Reviewer
Data Scientist at
Ford Werke GmbH
  • 1001+ employees
  • Industry: Automotive
Use cases:
Diagramming

What did you like?

Die intuitive Benutzeroberfläche macht es selbst Anfängern leicht, professionell aussehende Diagramme zu erstellen, ohne sich durch komplizierte Menüs kämpfen zu müssen. Die umfangreiche Bibliothek von vorgefertigten Shapes und Vorlagen für verschiedene Diagrammtypen spart enorm viel Zeit und inspiriert zu neuen Ideen. Die Echtzeit-Zusammenarbeitsfunktion ermöglicht es Teams, gleichzeitig an einem Projekt zu arbeiten, was die Produktivität erheblich steigert und die Kommunikation verbessert.

What did you not like?

Die Preisstruktur kann für Einzelnutzer oder kleine Teams recht kostspielig sein, besonders wenn man nur gelegentlich Diagramme erstellt - ein flexibleres Preismodell wäre wünschenswert. Obwohl die Grundfunktionen leicht zu erlernen sind, kann es eine steile Lernkurve geben, wenn man fortgeschrittene Funktionen nutzen möchte, hier wären mehr integrierte Tutorials hilfreich. Die Offline-Funktionalität ist begrenzt, was problematisch sein kann, wenn man unterwegs oder in Gebieten mit schlechter Internetverbindung arbeiten möchte - eine robustere Offline-Version würde die Nutzbarkeit erheblich verbessern.

Which problems are you solving with the product?

Komplexe Ideen und Prozesse visualisieren: Lucidchart ermöglicht es mir, schwierige Konzepte oder Arbeitsabläufe in leicht verständliche visuelle Darstellungen umzuwandeln. Dies ist besonders nützlich für Präsentationen oder um Team-Mitgliedern komplizierte Sachverhalte zu erklären. Effiziente Zusammenarbeit: Die Echtzeit-Kollaborationsfunktion löst das Problem der asynchronen Kommunikation. Teammitglieder können gleichzeitig an einem Diagramm arbeiten, Änderungen diskutieren und Feedback geben, was die Projektentwicklung beschleunigt. Konsistente Dokumentation: Mit den standardisierten Vorlagen und Formen kann ich einheitliche Dokumentationen für verschiedene Projekte erstellen. Dies verbessert die Professionalität und erleichtert das Verständnis über verschiedene Abteilungen hinweg. Zeitersparnis: Die umfangreiche Bibliothek von vorgefertigten Elementen und die intuitive Drag-and-Drop-Funktionalität sparen mir viel Zeit bei der Erstellung von Diagrammen im Vergleich zu traditionellen Zeichenprogrammen. Flexibilität und Zugänglichkeit: Als cloudbasierte Lösung kann ich von überall und jedem Gerät aus auf meine Diagramme zugreifen und sie bearbeiten. Dies erhöht meine Produktivität und ermöglicht flexibles Arbeiten.
“Workflows schnell und einfach visualisieren”
4.0
L
Older than 12 months
Lea
Validated Reviewer
Senior Performance Marketing Managerin at
247GRAD GmbH
  • 1-50 employees
  • Industry: Marketing and Advertising
Use cases:
Org Chart

What did you like?

Mir gefällt an Lucidchart, dass sich Workflows und Prozesse so einfach und schnell darstellen lassen. Selbst Anfänger kommen super mit dem Tool zurecht und benötigen nahezu keine Einarbeitung. Durch die verschiedenen Farben und Darstellungsmöglichkeiten wirken selbst komplexe Prozesse immer noch verständlich und übersichtlich. Zudem lassen sich saubere und schnelle PDF-Exporte erstellen, egal wie groß die Leinwand letztendlich ist.

What did you not like?

Die Anpassungsmöglichkeiten sind begrenzt, zum Beispiel gibt es bislang keine Gantt-Diagramme, die wir aber sehr häufig nutzen. Auch wird das Tool irgendwann sehr träge und langsam, je größer die Diagramme werden. Das schafft mein alter PC zum Beispiel nicht immer gut. Wenn man ein großes Prozessdiagramm öffnen möchte, braucht man auch hier Geduld. Die Ladezeiten könnten deutlich besser sein.

Which problems are you solving with the product?

Ich nutze das Tool, um interne und externe Prozesse und Abläufe darzustellen. Bei uns war zuerst Lucidspark im Einsatz und LucidChart wurde anschließend ergänzt. Beide Tools sind bei uns fast täglich im Einsatz und wir arbeiten auch häufig mit unseren Kunden darin zusammen. Da ich neu ins Projektmanagement eingestiegen bin, kann ich zeitliche Abläufe eines Projektes mit den Charts super erfassen.
“Super einfach zu bedienendes Visualisierungs Tool”
4.5
F
Older than 12 months
Felix
Validated Reviewer
Manager Business Services at
neuefische
  • 51-1000 employees
  • Industry: Education Management
Use cases:
Org Chart

What did you like?

Lucid Chart hat für unglaublich viele Usecases bereits Vorlagen, die zur Inspiration verwendet werden können. Ich habe es bereits im Studium verwendet um verschiedene Diagramme zu erstellen. Aktuell verwende ich es für die Arbeit um Prozesse in BPMN Charts darzustellen. Das Tool lässt sich auch super in Slack einbinden. Arbeiten mehrere Kolleg:innen an einem Chart lassen sich auch bestimmte Bereiche sperren.

What did you not like?

Das Tool frisst leider unglaublich viel Leistung, vor allem wenn sich viele Objekte in einem Diagramm befinden die hin und her bewegt werden. Die Struktur in der die Charts verwaltet werden ist manchmal auch nicht ganz übersichtlich, hier hat sich aber in den letzen Monaten auch schon einiges verbessert. Das User- und Abomanagement ist über verschiedene Untermenüs auf verschiedenen Unterseiten organisert, wo zum Teil von verschiedenen Seiten aus das gleiche verwaltet werden kann. Hier fehlt teilweise eine klare Struktur, das hindert aber natürlich nicht bei der Verwendung des Tools :)

Which problems are you solving with the product?

Ich verwende Lucidchart für die Erstellung von BPMN Diagrammen und von OrgCharts. Der Vorteil ist einerseits die Einfachheit mit der sich das Tool verwenden lässt, andererseits aber auch, dass es eine ganze Menge an Infrastruktur mitbringt um Usecases abzubilden. Man muss nicht bei jeden Diagram bei null anfangen. Organigramme lassen sich beispielsweise aus Excel oder Google Sheets Tabellen automatisch generieren und dann manuell anpassen.
“Building a swim-lane chart felt way more intuitive than in other tools I'd been using recently”
4.5
M
In the last 3 months
Marcus
Validated Reviewer
Operational Excellence at
Command Alkon
  • 51-1000 employees
  • Industry: Computer Software
Use cases:
DiagrammingVisual Collaboration PlatformsWhiteboard

What did you like?

One thing that genuinely surprised me: building a swim-lane chart felt way more intuitive than in other tools I'd been using recently, like Miro. Lucidchart is stricter about keeping lanes organized instead of letting you place things wherever. At first that felt limiting, but it turned out to be the point. Less freedom inside the lanes meant I couldn't make a mess even if I tried.

What did you not like?

The annoying: the auto-layout gets confused fast once a diagram has more than 15-20 nodes, and I end up manually dragging things around anyway. Text boxes sometimes resize in ways I didn't ask for.

Which problems are you solving with the product?

It's helping us to perform a quick collaborative diagramming for our new app, without having a steep learning curve or having to pay a high cost while we are still bootstrapping our solution.
“I am using lucidchart to produce production flow charts”
4.0
G
In the last 3 months
Göksen
Validated Reviewer
environmental engineer at
cbam estimator
  • 1-50 employees
  • Industry: Environmental Services
Use cases:
DiagrammingVisual Collaboration Platforms

What did you like?

it is easy to use pretty nice website, inviting the collegues is a plus for me so they can update or see the things i do, and multiple language support.

What did you not like?

loading screens are annoying. no need to show that big, also i dont wanna see ads aroun that much, maybe just "news" section could be nice and enough

Which problems are you solving with the product?

normally i was using powerpoint to create flow charts but lucidchart is easy to use i dont need to search and click the shape all the time, arrow thing fast for me i like it
“Free Account Functional But Pro Required In Some Specific Cases ”
4.0
AS
In the last 3 months
Agha Saad
Validated Reviewer
Student at
Correlation One
  • 51-1000 employees
  • Industry: E-Learning
Use cases:
Diagramming

What did you like?

I liked the idea of creating diagrams and flow charts based on the code or XML, and the idea of creating as simple flow chart and diagram or any graphics is simple and can be done in couple of minutes, and it supports multiple formats and can asl export in multiple formats and there is an AI support available which can also tune the final result.

What did you not like?

In my limited use what I didn't like is some features are customization are hidden behind a paywall which is kind of annoying as I would prefer to first try out some of the pro features like without any trial or giving any specific card or payment details, the model I like is done by Google Gemini as no matter you pay or not you still get to use some pro features daily.

Which problems are you solving with the product?

I was tasked to crate a SOHO network diagram, I made initial concept via Lucid chart and then customized it based on the output via LucidAI.
“Lucid chart is excellent ”
5.0
BA
In the last 3 months
Beatriz Amanda
Validated Reviewer
Student
  • 1-50 employees
  • Industry: E-Learning
Use cases:
DiagrammingOrg ChartVisual Collaboration Platforms
+ 1 more

What did you like?

​If you are a visual learner, artist, or conceptual thinker, Lucidchart is a wonderful platform that transforms the way you organize your thoughts and projects. It bridges the gap between raw imagination and structured planning. ​Here is why it stands out: ​Seamless Real-Time Collaboration ​One of its strongest features is the ability to collaborate with others online. You can work with a team simultaneously on the same project in real time, or jump in on your own schedule to make updates asynchronously. It keeps everyone perfectly aligned without the hassle of back-and-forth file sharing. ​Inspirational Templates ​Lucidchart comes packed with a massive library of high-quality templates. These aren't just practical tools to help you get a head start; they genuinely inspire new ways to structure and design your workflow. ​Smart AI Integration ​The platform features built-in Lucid AI to help customize and execute your vision. Whether you need to instantly generate diagrams from a text prompt, format complex ideas, or optimize your layouts, the AI tool works like a collaborative assistant right on your canvas.

What did you not like?

Because it is an online collaboration platform, you are naturally restricted if your internet drops. However, it is incredibly forgiving. If you disconnect, you don’t lose your progress; you can keep working in the open document, and it safely saves your changes locally. As soon as you quick sign back on or get your Wi-Fi back, it automatically syncs everything up without losing your advancement

Which problems are you solving with the product?

It is perfect for team exercises where everyone has their own part. It was great to be able to learn from others in a visual way, collaborating in real time and also on our own time.
“Forever the service I go back to”
5.0
M
In the last 6 months
Mina
Validated Reviewer
Researcher at
SOCIUM
  • 51-1000 employees
  • Industry: Forschung
Use cases:
DiagrammingWireframing

What did you like?

Lucid is THE service I have been using for diagramming since 2019. There are templates for multiple use cases, from UML to mind maps, but the main features are how easy it is to use and how straightforward everything is compared with other tools: everything you need is literally right there. The mermaid integration is top-notch, and I was so happy when it was added. It works perfectly

What did you not like?

The AI features are still experimental and clunky, not very precise. I wish there were some sort of discount available for students.

Which problems are you solving with the product?

I use Lucidchart for diagramming processes and drawing UML diagrams and flowcharts. It has saved me so much time and effort
“LucidChart User Review”
5.0
A
In the last 6 months
Abhishek
Validated Reviewer
Cloud Engineer at
Beltronics Consultancy
  • 51-1000 employees
  • Industry: Information Technology and Services
Use cases:
DiagrammingVisual Collaboration PlatformsWireframing

What did you like?

What I like best about Lucidchart is its real-time collaboration, which lets multiple people work on the same diagram at once, making teamwork much easier. It’s also very simple to use with its drag-and-drop interface, so even beginners can quickly create clean and professional diagrams.

What did you not like?

What I dislike about Lucidchart is that many useful features are locked behind the paid version, which can be limiting for free users. It can also feel a bit slow or cluttered when working on large, complex diagrams.

Which problems are you solving with the product?

Lucidchart is commonly used to solve problems related to unclear processes, poor team alignment, and scattered documentation by turning complex ideas into easy-to-understand visual diagrams. Many teams struggle with messy workflows, miscommunication between departments, and difficulty designing systems or structures, and Lucidchart addresses these issues by providing a centralized, visual way to map out processes, architectures, and organizational relationships. As a result, users benefit from improved clarity, faster decision-making, and stronger collaboration through real-time editing and shared access. It also saves time with ready-made templates and drag-and-drop tools while ensuring consistency across teams. Overall, Lucidchart helps individuals and organizations work more efficiently by simplifying complexity and making information more accessible and actionable.
“fast clean and convenient”
4.5
O
In the last 6 months
Olesja
Validated Reviewer
business analyst at
auvaria
  • 1-50 employees
  • Industry: Computer Software
Use cases:
Diagramming

What did you like?

easier to use than other charting tools. spacing corrections are really convenient, easy to reformat the graph, while keeping it clean and not having to re-do the whole thing

What did you not like?

unfortunately some elements in lucid chart are not easily replaceable. for example if you used a certain shape and put text inside, sometimes you have to manually re-do the box with a new shape instead of simple click and replace.

Which problems are you solving with the product?

I use lucichart to graph solution architecture.
“Saved me hours of frustration! Thanks.”
5.0
J
In the last 12 months
Javier
Validated Reviewer
AI Engineer at
Stealth Startup
  • 1-50 employees
  • Industry: Computer Software
Use cases:
Diagramming

What did you like?

It’s just so incredibly intuitive. I love that I can jump in and have a professional-looking diagram ready in minutes without having to watch a single tutorial. It has saved me a ton of time because the "snap-to-grid" and formatting tools do all the heavy lifting for me.

What did you not like?

There’s honestly not much to complain about! If I had to pick something, the sheer number of features can feel a little overwhelming at first glance, but once you find your favorite tools, it’s smooth sailing.

Which problems are you solving with the product?

The biggest benefit is speed and clarity.
“One of the most intuitive flowchart tool I have experienced”
4.0
P
In the last 12 months
Pasquale
Validated Reviewer
Partnership Director at
uberall
  • 51-1000 employees
  • Industry: Marketing and Advertising
Use cases:
Visual Collaboration PlatformsWhiteboard

What did you like?

Ease of use. What I really love about Lucidchart is how easy it makes turning my ideas into visual diagrams. The drag-and-drop interface feels super smooth and intuitive, so I don’t have to waste time figuring out how to make things look right. It’s great for brainstorming or mapping out complex workflows with my team because everyone can jump in and collaborate live, which just keeps everything moving

What did you not like?

When working on big diagrams with lots of detail and collaborators, it can slow down a bit. Also, if you only use it occasionally or have a small team, the pricing might feel a bit steep.

Which problems are you solving with the product?

Lucidchart has become my go‑to tool whenever I need to untangle something messy or explain a complex idea to my team. I mostly use it to map out processes and workflows that are otherwise hard to explain in meetings or long emails or to work on roadmap prioritization in the sketching phase
All reviews

Alternatives to Lucidchart

Lucidchart Content