SysAid vs. BMC Helix ITSM

What is SysAid?

SysAid approaches ITSM software with an automation perspective. The developing company - SysAid Technologies Ltd. - offers an application that automates IT service management. For this purpose, features such as ticket automation, task automation, self-service automation, and workflow automation are included. Other vital business tools, such as Sage or Slack, can be integrated according to the developers. SysAid should adapt to existing workflows, not the other way around. It promises an unlimited number of custom fields and an equally unlimited number of templates and forms, which customers can use to tailor the system to their needs. SysAid is individually priced. Booking a demo is possible.

What is BMC Software?

BMC Software is a provider of IT solutions for businesses. The software is aimed at users who want to manage, operate, and maintain their IT and operational processes. Key features include multi-cloud management, automation and DevOps, observability and AIOps, AI & Machine Learning, and much more. The pricing model varies depending on the product and usage.