Shelf vs. Serviceware

What is Shelf?

Shelf is a software for modern knowledge management and according to its own statements, it supports companies with need-based answers to the questions that hinder the success of customers and employees. Shelf MerlinAI listens to questions and immediately suggests the best answers in search, chat, IVR and forms. The results provide helpful snippets, so that users can delve deeper on request. All usage plans of Shelf include full access to the platform and are calculated per user. Further price information is available on the provider's website.

What is Serviceware?

Serviceware is a software platform that provides five solutions for IT services. It can be used either as an integrated platform or as independent solutions. The platform is AI-supported and optimizes service processes in the areas of IT, HR and Shared Customer Services. The main functions include IT Financial Management, IT Service Management, Corporate Performance Management, Knowledge Management and Field Service Management. The pricing model is available on request.