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SAP Service Cloud

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SAP Service Cloud vs. Shelf

SAP Service Cloud

0 Reviews

Was ist SAP Service Cloud?

SAP Service Cloud ist eine Kundenservice- und Support-Software, die es Unternehmen ermöglicht, ihre Kundendienstprozesse zu optimieren und zu automatisieren. Das Tool bietet eine Reihe von Funktionen wie Ticketing, Self-Service, Live-Chat und eine Kontaktverwaltung. Weiterhin beinhaltet die Software ein CRM-System. Mit SAP Service Cloud können Unternehmen ihren Kundenservice verbessern und gleichzeitig Kosten sparen. Ein Demotermin kann auf der Website vereinbart werden.

Alle Tools von SAP gibt es auf der Übersichts-Seite des Software-Herstellers.

Shelf

0 Reviews

What is Shelf?

Shelf is a software for modern knowledge management and according to its own statements, it supports companies with need-based answers to the questions that hinder the success of customers and employees. Shelf MerlinAI listens to questions and immediately suggests the best answers in search, chat, IVR and forms. The results provide helpful snippets, so that users can delve deeper on request. All usage plans of Shelf include full access to the platform and are calculated per user. Further price information is available on the provider's website.

HubSpot Service Hub

Tidio

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Reviews

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Reviewers' assessments

SAP Service Cloud

Reviewers' assessments

Not enough reviews yet

0

Ease of use

Customer Self-Service

Average: 8.8

0

Meets requirements

Customer Self-Service

Average: 9.1

0

Customer Support

Customer Self-Service

Average: 8.7

0

Ease of setup

Customer Self-Service

Average: 8.3

Shelf

Reviewers' assessments

Not enough reviews yet

0

Ease of use

Customer Self-Service

Average: 8.8

0

Meets requirements

Customer Self-Service

Average: 9.1

0

Customer Support

Customer Self-Service

Average: 8.7

0

Ease of setup

Customer Self-Service

Average: 8.3

Pricing

SAP Service Cloud

Pricing

No information available

Shelf

Pricing

Enterprise

Upon request

Modernisiere und zentralisiere den gesamten Wissenspool deines Unternehmens.

Next-Gen-Support

Upon request

Erfasse Antworten und automatisiere sich wiederholende Aufgaben, um die Leistung des Contact Centers zu steigern.

Standard

Upon request

Cloud-basiertes Wissensmanagement zur Verbesserung der Effizienz Deines Remote-Teams.

Screenshots & Videos

SAP Service Cloud

Screenshots & Videos

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Shelf

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