SAP Service Cloud vs. Shelf

Shelf is a software for modern knowledge management and according to its own statements, it supports companies with need-based answers to the questions that hinder the success of customers and employees. Shelf MerlinAI listens to questions and immediately suggests the best answers in search, chat, IVR and forms. The results provide helpful snippets, so that users can delve deeper on request. All usage plans of Shelf include full access to the platform and are calculated per user. Further price information is available on the provider's website.