Ninja Ticketing vs. Jira Service Management

What is Ninja Ticketing?

Ninja Ticketing is a helpdesk tool from the software provider ninjaone. The aim of this tool is to automate and optimize the processing times of tickets and thus the quality of one's own services. Features include monitoring, documentation, and reporting. It also provides IT automation and IT asset management. A product introduction video can be watched on the tool's website. The software also offers a free trial version. Prices for Ninja Ticketing can be requested on the tool's website.

What is Jira Service Management?

According to its own statement, Jira Service Management aims to enable high-speed cooperation between dev, IT ops, and business teams. For this, the system can be individually adapted to the respective requirements. Teams should be able to set up a service desk and continuously adapt it in a scalable manner. In addition, the tool offers a service task management, in which they can also import data from other developer tools. The core benefits named by the Australian developer - Atlassian Pty Ltd - include request management, incident management, change management, asset management, configuration management, knowledge management, and problem management. Jira Service Management can always be used free of charge for up to three agents. For larger teams, there are different pay bundles starting at $20 per month.