Ninja Ticketing vs. Helpscout

What is Ninja Ticketing?

Ninja Ticketing is a helpdesk tool from the software provider ninjaone. The aim of this tool is to automate and optimize the processing times of tickets and thus the quality of one's own services. Features include monitoring, documentation, and reporting. It also provides IT automation and IT asset management. A product introduction video can be watched on the tool's website. The software also offers a free trial version. Prices for Ninja Ticketing can be requested on the tool's website.

What is Helpscout?

Helpscout sees itself as the ideal support platform for growing businesses that want a simple and flexible solution. According to the developers, the setup and operation of Helpscout can be done completely without specialized admins. The system is supposed to be set up and fully usable within an hour. Helpscout acts as a comprehensive organization platform for all support matters. It can integrate various channels - including chat and email - connect more than 90 additional (web) software, and carry out extensive analytics and reports. The full package with these and many other features is available in the Company variant - price on request. Also, two standard bundles between 20 and 35 US dollars per user per month are offered.