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Helpscout
4.0 (12 reviews)
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This is how users rate the product
9
Ease of use
Helpdesk
Average: 8.7
8.9
Meets requirements
Helpdesk
Average: 9
9.1
Customer Support
Helpdesk
Average: 8.7
9.2
Ease of setup
Helpdesk
Average: 8.3
Global features
Setup & support
Cloud
On-premise
24/7 support
German-speaking support
Data Privacy
Server location DE
Server location EU
Only EU companies affiliated
EU standard contract
Versions
Free version
Free trial
Helpscout Reviews (12)
AI-generated summary
What users say about Helpscout
Based on 12 reviews
Helpscout is often praised for its ease of use and straightforward setup, making it suitable for smaller teams needing simple customer support tools. Many appreciate its ability to centralize support and facilitate team collaboration through shared mailboxes and efficient ticket management. However, some find the reporting features and workflow setup not always intuitive, and the search function can be inefficient. Design limitations for pop-ups and intranet customization are also noted.
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