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Helpscout

4.0 (12 reviews)

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What is Helpscout?

Helpscout sees itself as the ideal support platform for growing businesses that want a simple and flexible solution. According to the developers, the setup and operation of Helpscout can be done completely without specialized admins. The system is supposed to be set up and fully usable within an hour. Helpscout acts as a comprehensive organization platform for all support matters. It can integrate various channels - including chat and email - connect more than 90 additional (web) software, and carry out extensive analytics and reports. The full package with these and many other features is available in the Company variant - price on request. Also, two standard bundles between 20 and 35 US dollars per user per month are offered.

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This is how users rate the product

Ease of use

Helpdesk

Average: 8.7

8.9

Meets requirements

Helpdesk

Average: 9

9.1

Customer Support

Helpdesk

Average: 8.6

9.2

Ease of setup

Helpdesk

Average: 8.3

Helpscout Pricing

Pricing details

Last edited: June 2022

Company

Upon request

Personalisierter Service und Unternehmenssicherheit für große Teams. Das Preispaket ist lediglich bei jährlichem Abo möglich.

PLUS Paket +

Unbegrenzte Mailboxen

Unbegrenzte Docs-Sites

HIPAA Compliance

Enterprise Security

800 API-Abrufe / Minute

Concierge Onboarding Service

Dedizierter Account Manager

Plus

$40.00/ User / month

Erweiterte Zusammenarbeit und Organisation für schnelles Wachstum

STANDARD Paket +

5 Mailboxen

2 Docs-Sites

Unbegrenzte User

Benutzerdefinierte Felder

Teams

Erweiterte Berechtigungen

Unbegrenzte Berichtshistorie

400 API-Abrufe / Minute

Salesforce, Jira & HubSpot-Apps

HIPAA-Einhaltung (optional)

Enterprise Security (optional)

Standard

$25.00/ User / month

Intuitive, erstklassige Support-Tools für wachsende Teams

2 Mailboxen

1 Docs-Site

25 User

Live-Chat

In-App Benachrichtigungen

Beacon-Help-Widget

Benutzerdefinierte Reports

Automatisierte Workflows

Kundeneigenschaften

API

50+ Integrationen

Helpscout Reviews (12)

AI-generated summary

What users say about Helpscout

Based on 12 reviews

Helpscout is often praised for its ease of use and straightforward setup, making it suitable for smaller teams needing simple customer support tools. Many appreciate its ability to centralize support and facilitate team collaboration through shared mailboxes and efficient ticket management. However, some find the reporting features and workflow setup not always intuitive, and the search function can be inefficient. Design limitations for pop-ups and intranet customization are also noted.

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Helpscout Content

Digital Learning PlattformCorporate Learning Management SystemsJulia Niemann 9/3/2025Techstack: These Tools Make the OMR Academy Possible

HelpdeskKundenserviceChristian Wittemöller 1/16/2025Consider customer service trends 2024 and turn customer service into a future-proof revenue driver

ProjektmanagementInstant MessagingiPaaSLea Marie Roosen 9/20/2023With these tools, the OMR Crew Management organizes 12,000 employees