KIX - Service Software vs. ServiceNow IT Service Management

KIX is an open-source service management software for IT teams, technical service, maintenance, after-sales services, and facility management. The tool is flexibly available as an on-premises or cloud solution. In addition to extensive and customizable basic functions (ticket system, asset management, self-service portal, knowledge and FAQ database, reporting, dashboards, etc.), KIX offers a variety of expansion options. Thus, a professional field service management, automated device inventory, 15 ITIL® 4 practices, time recording and much more can be implemented with KIX.