inFeedo vs. OMQ Chatbot und Kundenservice Software

What is inFeedo?

inFeedo is an employee engagement platform that aims to improve the employee experience and promote communication within companies. The tool offers features such as automated employee surveys, AI-supported analysis, mood indicators, real-time feedback, and employee discussions. With inFeedo, companies can measure their employees' engagement, identify problems, and proactively take measures to increase employee satisfaction and retention. Using AI technology, inFeedo enables personalized and data-driven employee management and contributes to creating a positive corporate culture.

OMQ is a leading German AI platform for automated customer service.With its proprietary Generative AI and an LLM pipeline specifically designed for customer service, OMQ automatically answers customer inquiries accurately and without hallucinations — across all channels, fully compliant with the GDPR and the EU AI Act.

Trusted by Leading Brands

More than 100 companies — including DB Bahn, Tchibo, Mister Spex, alltours, WELT, and Hörmann — already rely on OMQ to automate their service processes, reduce support costs, and sustainably increase customer satisfaction.

Benefits

Up to 80% automation rate for service inquiries

- Ready to use immediately: works out-of-the-box with no IT effort required
- Omnichannel support: chat, messenger, email, help page, contact form, and ticketing systems
- Proprietary Generative AI pipeline for safe, controlled responses
- Fully GDPR-compliant with hosting in Europe
- Over 13 years of AI experience in customer service

Additional Highlights

Email Automation with OMQ Reply:

Our AI email bot, OMQ Reply, automatically understands incoming support emails and generates complete, legally compliant responses or drafts within seconds. This enables up to 80% of all inquiries to be processed automatically — quickly, individually, and in the company’s own tone of voice.

Process Automation & AI Agents:

OMQ AI Agents independently execute entire service processes — such as address changes, returns, or contract signings — directly within backend systems. This relieves teams, reduces processing times, and sustainably increases service efficiency.