Element vs. charles

What is Element?

Element is an instant messenger that allows users to choose where their messages are stored. The Matrix-based app can bridge proprietary messengers and also works in communication with other apps. Other features include the use of unlimited calls, group chats, and the number of people in group chats. Element starts at $3 per month per user.

What is charles?

charles is a Berlin-based Conversational AI & CRM platform. Our easy-to-use software enables businesses to drive revenue, retention and innovative customer experiences by complementing existing marketing channels with the reach and richness of messaging apps.

We do so by enabling CRM teams to set-up recurring flows and automations based on consumer specific events in a personalized manner. We support businesses to stay GDPR-compliant and consistently iterate in this new channel while also integrating with select CRM, service and shop systems such as Shopify, Klaviyo, Emarsys and Zendesk to leverage data for their omnichannel strategy.

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Element

charles

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