360dialog vs. OMQ Chatbot und Kundenservice Software

What is 360dialog?

360dialog is a WhatsApp Business Solution Partner with over 25,000 customers worldwide. 360dialog specializes in providing customer communication solutions via the WhatsApp Business API. This way, the company offers solutions for WhatsApp marketing, which enable customers to conduct automated and personalized customer dialogues via WhatsApp. With 360dialog, companies can send their subscribers newsletters, order confirmations or payment reminders via WhatsApp, or handle all customer communication via WhatsApp. The strength of 360dialog's solutions lies in their design for integration via API into existing solutions (CRMs, ERPs, Marketing Automation). This is particularly interesting for system providers or very large companies. The usage costs for the software start from 49 € per month for access to the WhatsApp API.

OMQ is a leading German AI platform for automated customer service.With its proprietary Generative AI and an LLM pipeline specifically designed for customer service, OMQ automatically answers customer inquiries accurately and without hallucinations — across all channels, fully compliant with the GDPR and the EU AI Act.

Trusted by Leading Brands

More than 100 companies — including DB Bahn, Tchibo, Mister Spex, alltours, WELT, and Hörmann — already rely on OMQ to automate their service processes, reduce support costs, and sustainably increase customer satisfaction.

Benefits

Up to 80% automation rate for service inquiries

- Ready to use immediately: works out-of-the-box with no IT effort required
- Omnichannel support: chat, messenger, email, help page, contact form, and ticketing systems
- Proprietary Generative AI pipeline for safe, controlled responses
- Fully GDPR-compliant with hosting in Europe
- Over 13 years of AI experience in customer service

Additional Highlights

Email Automation with OMQ Reply:

Our AI email bot, OMQ Reply, automatically understands incoming support emails and generates complete, legally compliant responses or drafts within seconds. This enables up to 80% of all inquiries to be processed automatically — quickly, individually, and in the company’s own tone of voice.

Process Automation & AI Agents:

OMQ AI Agents independently execute entire service processes — such as address changes, returns, or contract signings — directly within backend systems. This relieves teams, reduces processing times, and sustainably increases service efficiency.