360dialog vs. OMQ Chatbot und Kundenservice Software

What is 360dialog?

360dialog is a WhatsApp Business Solution Partner with over 25,000 customers worldwide. 360dialog specializes in providing customer communication solutions via the WhatsApp Business API. This way, the company offers solutions for WhatsApp marketing, which enable customers to conduct automated and personalized customer dialogues via WhatsApp. With 360dialog, companies can send their subscribers newsletters, order confirmations or payment reminders via WhatsApp, or handle all customer communication via WhatsApp. The strength of 360dialog's solutions lies in their design for integration via API into existing solutions (CRMs, ERPs, Marketing Automation). This is particularly interesting for system providers or very large companies. The usage costs for the software start from 49 € per month for access to the WhatsApp API.

Top Rated - Chatbot Software Q4/24

OMQ Chatbot und Kundenservice Software

69 Reviews

What is OMQ Chatbot and Customer Service Software?

The OMQ Chatbot is an artificial intelligence-based chatbot that interprets the intentions of the customer in chat requests and delivers appropriate responses in real time. It uses the "Natural Language Understanding" method, learns with each request to improve its performance, and is on the same level as ChatGPT. The software can be implemented into an existing system in a short period of time and its goal is to facilitate customer service for companies. In addition to the chatbot, OMQ also offers an automated contact form (OMQ Contact), a dynamic help page (OMQ Help), a ticket system assistant (OMQ Assist), and an email bot (OMQ Reply). All products are connected to a central knowledge database. This way, all communication channels are automated with OMQ using artificial intelligence.