KIX - Service Software vs. HEINZELMANN Service.Desk

What is KIX - Service Software?

KIX is an open-source service management software for IT teams, technical service, maintenance, after-sales services, and facility management. The tool is flexibly available as an on-premises or cloud solution. In addition to extensive and customizable basic functions (ticket system, asset management, self-service portal, knowledge and FAQ database, reporting, dashboards, etc.), KIX offers a variety of expansion options. Thus, a professional field service management, automated device inventory, 15 ITIL® 4 practices, time recording and much more can be implemented with KIX.

HEINZELMANN Service.Desk

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What is the HEINZELMANN Service.Desk?
The HEINZELMANN Service.Desk helps with error reports, inquiries, problems and requirements in the company or from external customers to document. The software includes trouble-ticketing, helpdesk software, customer service software, issue-tracking software, an ITSM tool and full-service management. Its area of use is not limited to IT support and IT service management. The system can also map service processes in areas such as complaint management and HR. The full-service management solution HEINZELMANN Service.Desk can be used across all sectors and adheres to ITIL and ISIS12 standards. It includes workflow management, Scrum models, On-Premise and SaaS. Combined with the FCS solution Asset.Desk, ITSM and ITAM synergy effects can be used. The price depends on the supporters/employees who process your tickets. HEINZELMANN costs 1095,00 € for the starting version with three supporter licenses including an admin. Free trials are available. FCS offers discounts for certain industries and organizations, e.g. educational institutions and IT companies.