Interlake vs. HEINZELMANN Service.Desk

###What is Interlake?

Interlake assists with the digital transformation of companies in the areas of adoption and change management, digital learning in companies and cloud computing. Interlake's target group includes companies of any size and industry. The service includes creating digital content, providing this content and digital change management processes among others. The prices vary depending on the project size and service and are available upon request.

What is the HEINZELMANN Service.Desk?

The HEINZELMANN Service.Desk helps with error reports, inquiries, problems and requirements in the company or from external customers to document. The software includes trouble-ticketing, helpdesk software, customer service software, issue-tracking software, an ITSM tool and full-service management. Its area of use is not limited to IT support and IT service management. The system can also map service processes in areas such as complaint management and HR. The full-service management solution HEINZELMANN Service.Desk can be used across all sectors and adheres to ITIL and ISIS12 standards. It includes workflow management, Scrum models, On-Premise and SaaS. Combined with the FCS solution Asset.Desk, ITSM and ITAM synergy effects can be used. The price depends on the supporters/employees who process your tickets. HEINZELMANN costs 1095,00 € for the starting version with three supporter licenses including an admin. Free trials are available. FCS offers discounts for certain industries and organizations, e.g. educational institutions and IT companies.