GWTEL INFRA-XS vs. HEINZELMANN Service.Desk

What is GW-TEL INFRA-XS?

GW-TEL INFRA-XS is an IT monitoring tool aimed at IT professionals. It offers features such as end-to-end monitoring, data evaluation, reporting, alerting, and event management. The software allows for monitoring of GUI and web applications and provides centralized management. It also supports outsourcing and Software as a Service (SaaS) models. Pricing information is available upon request.

What is the HEINZELMANN Service.Desk?

The HEINZELMANN Service.Desk helps with error reports, inquiries, problems and requirements in the company or from external customers to document. The software includes trouble-ticketing, helpdesk software, customer service software, issue-tracking software, an ITSM tool and full-service management. Its area of use is not limited to IT support and IT service management. The system can also map service processes in areas such as complaint management and HR. The full-service management solution HEINZELMANN Service.Desk can be used across all sectors and adheres to ITIL and ISIS12 standards. It includes workflow management, Scrum models, On-Premise and SaaS. Combined with the FCS solution Asset.Desk, ITSM and ITAM synergy effects can be used. The price depends on the supporters/employees who process your tickets. HEINZELMANN costs 1095,00 € for the starting version with three supporter licenses including an admin. Free trials are available. FCS offers discounts for certain industries and organizations, e.g. educational institutions and IT companies.