360dialog vs. melibo

What is 360dialog?

360dialog is a WhatsApp Business Solution Partner with over 25,000 customers worldwide. 360dialog specializes in providing customer communication solutions via the WhatsApp Business API. This way, the company offers solutions for WhatsApp marketing, which enable customers to conduct automated and personalized customer dialogues via WhatsApp. With 360dialog, companies can send their subscribers newsletters, order confirmations or payment reminders via WhatsApp, or handle all customer communication via WhatsApp. The strength of 360dialog's solutions lies in their design for integration via API into existing solutions (CRMs, ERPs, Marketing Automation). This is particularly interesting for system providers or very large companies. The usage costs for the software start from 49 € per month for access to the WhatsApp API.

melibo

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What is melibo?
melibo offers an innovative, comprehensive AI-based solution that improves customer service. More than a conventional chatbot provider, melibo distinguishes itself through its advanced Customer Service Automation platform. This platform uses generative AI to improve every step of the customer journey. With melibo's No-Code platform and unique features such as the GPT-4 Knowledge Hub, Product Assistants, and Ticket Automation, companies can significantly reduce the number of emails, calls, and support tickets while optimizing the customer experience.

The flexible and seamless integration into existing systems such as online shops, CRMs, and ticket systems makes melibo a particularly adaptable solution. The focus on close customer care ensures customized adjustments and continuous support. melibo strives to define the next generation of chatbots and set new standards in the field of customer interaction.