321 MED Online-Rezeption vs. Smarty

321 MED transforms patient service for clinics and medical practices with the Online Front Desk – an all-in-one digital solution created by healthcare professionals, for healthcare professionals.

The Online Front Desk digitizes and automates communication and services, reducing phone calls and emails by up to 70 %, while significantly easing the workload on staff. Patients enjoy seamless access and innovative services, regardless of office hours or wait times.

Trusted by over 3,500 healthcare providers and 4 million patients, 321 MED’s proven system works reliably from day one. The solution integrates essential features like a messenger with chatbot capabilities, AI-driven phone assistant, online appointment management, digital forms and medical histories, document and report management, and automated workflows – all within one secure platform.

The Online Front Desk is GDPR-compliant and designed to meet the unique demands of medical practices. With its flexible configuration tailored to each healthcare provider’s needs, 321 MED ensures your team can focus on what matters most: your patients.