parcelLab vs. Paqato

What is Paqato?

The PAQATO After-Sales Experience Platform is a solution for online stores aimed at improving the shopping experience after purchase. The platform allows online retailers to offer their customers personalized shipping notifications and a customizable tracking page in their own shop. The goal is to increase customer satisfaction and promote customer loyalty.

PAQATO provides features for proactive multi-channel communication, enabling online stores to utilize cross-selling opportunities along the shipping route and generate customer reviews. In addition, the platform offers tools for smart shipping control, with which online retailers can maintain a comprehensive overview of their shipping processes. This is intended to contribute to the reduction of service costs through the use of transparent data.