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PAQATO

4.5 (19 reviews)

Verified profile

What is PAQATO?

PAQATO is a leading SaaS-solution that transforms after sales processes into a powerful growth engine for online shops.

By providing actionable insights, it empowers data-driven decisions and continuous process improvements. Personalized status updates turns every interaction into a valuable customer touchpoint.

Trusted by over 2,300 shops, including Thalia, KoRo, and ROSE Bikes, PAQATO helps strengthen customer loyalty, reduce costs, and drive repeat purchases.

This is how users rate the product

8.6

Ease of use

Package Tracking

Average: 9.1

Meets requirements

Package Tracking

Average: 8.9

9.4

Customer Support

Package Tracking

Average: 8.3

8.3

Ease of setup

Package Tracking

Average: 8.7

Global features

Setup & support

Cloud

On-premise

24/7 support

German-speaking support

Data Privacy

Server location DE

Server location EU

Only EU companies affiliated

EU standard contract

Versions

Free version

Free trial

Screenshots & Videos

PAQATO Pricing

Pricing details

Last edited: August 2025

Core

From €349.00/ Month

For ecommerce merchants who want to inspire customers along the entire delivery journey.The Core bundle includes these features:

Shipping communication with SPEAQ (ENG, GER, FRE, ITA)

Track & trace with TRAQ

Data analytics with QONTROL

Connection to 3 shipping service providers

Connection to one online store (incl. market places)

Daily updates on all shippings

Includes 1,000 shippings per month

Personal support until full integration

Support via e-mail and phone

Annual optimization-call

Advanced

From €599.00/ Month

For ecommerce merchants who want to turn customers into real fans through a comprehensive customer experience.The Advanced bundle includes all Core bundle features, plus:

Shipping communication with SPEAQ + 10 languages and bundling messages

Data analytics with QONTROL + own dashboards and filters

Connection to up to 6 shipping service providers

Connection to up to 5 online stores (and associated market places)

Live-alerts for your shippings via WebApp & e-mail

Includes 1,000 shippings per month

*Optional Add-Ons: SMS, Zendesk import, webhooks, individual reports

*Optional: Returns management with RETURN (Own returns portal for end customers)

Support via online meeting, e-mail and phone

Bi-annual optimization call

Enterprise

Upon request

For ecommerce merchants who want more: Maximum functionality and service for ambitious business goals.Includes all features from the advanced and core bundles, plus:

Access to all shipping service providers

Individual connection to up to 15 shipping service providers

Unlimited connection to online stores and market places

Monthly volume of shipments as required

Regular dialogue with your personal customer success manager

Priority support

Distinct milestone & optimization plan for all your after sales processes

Boost-call before peak phases

Pre-access/testing of new features

Exclusive advantages in the PAQATO partner network

Here you can find all the details about PAQATO prices

PAQATO Reviews (19)

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PAQATO Content

E-Commerce-Plattformen & ShopsystemeMartin Gardt 2/16/2021Former Catalog, Now Digital: These Tools Help Rose Bikes with Online Bicycle Sales