Articles about Freshdesk

HelpdeskKundenservice Christian Wittemöller 1/16/2025 Consider customer service trends 2024 and turn customer service into a future-proof revenue driver The customer service of the future is constantly evolving: for customers, trends are quickly becoming part of their expectations - companies should react.

Live ChatKundenservice Ralf Schengber 2/1/2024 Live-Chat Support: Tips for Successful Real-Time Customer Service What needs does a live chat support cover, what advantages does it bring, what tools are available and what should be considered during implementation?

KundenserviceCRMChatbotCustomer Data Platforms (CDP) Chantal Seiter 11/23/2023 Artificial Intelligence for Successful Customer Service and Successful CRM

KundenserviceHelpdesk Margit Kustor-Neubauer 8/21/2023 Customer Feedback Templates - How to Make Your Customers the Boss, Ambassador & Beast

Live Chat Tim Fischer 3/31/2023 How to Integrate a Chat Function on Your Website

CRMEmail Marketing Frank Schütz 2/14/2023 CRM-Kundendatenbank: Relevanz, Voraussetzungen, Funktionen & Erstellung

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