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Gong
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Zuletzt aktualisiert im Dezember 2024
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Gong Erfahrungen & Reviews (37)
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“AI-Powered Revenue Intelligence That Turned 100 Calls Into Actionable Enablement”
Herkunft der Review
4.5
A
In den letzten 6 Monaten
Abdulsamad
Verifizierter Reviewer
Lead Sales Enablement Manager bei
Acronis
- 1001+ Mitarbeiter:innen
- Branche: Security and Investigations
Use cases:
AI Sales AssistantConversation IntelligenceRevenue AI Platforms
+ 3 mehr
Was gefällt Dir am besten?
What I appreciate most about Gong is that it takes the guesswork out of coaching. Instead of relying on opinions, we can look at real data from calls, patterns in discovery, objection handling, talk ratio, and missed opportunities. It helped us review over 100 calls and turn those insights into focused training that actually addresses revenue gaps. The search and AI summaries also save a lot of time when reviewing conversations.
Was gefällt Dir nicht?
The AI summaries are helpful, but they’re not perfect. You still need human judgment to understand nuance, especially in technical or complex discussions.
Welche Probleme löst Du mit dem Produkt?
We primarily use Gong to remove subjectivity from coaching and performance discussions. Before, feedback was often based on isolated examples or opinions. With Gong, we analyzed over 100 real sales calls to identify recurring gaps in discovery, objection handling, positioning, and missed expansion signals.
The biggest benefit has been clarity. Instead of guessing where revenue leakage might be happening, we can see patterns across the team and address them with targeted training. It has helped us standardize messaging, improve call quality, and make coaching more data-driven. It also saves time through searchable transcripts and AI summaries, especially for leadership reviews.
Overall, it shifted us from reactive coaching to proactive, evidence-based enablement.
“One of my favorite tools, I've been using it for years”
Herkunft der Review
5.0
F
In den letzten 12 Monaten
Francisco
Verifizierter Reviewer
Customer Success Manager bei
Leapsome
- 51-1000 Mitarbeiter:innen
- Branche: Computer Software
Use cases:
AI Sales AssistantConversation Intelligence
Was gefällt Dir am besten?
What I definitely like the best is the call recording, the accuracy and usefulness. It's hard to imagine a world without Gong, especially for this use case. The UI is also super intuitive and easy to navigate. I think the Gong team was able to pack a bunch of features in a very streamlined and efficient user interface, which is really refreshing to see. And lastly, their sort of integration as a customer intelligence platform, I think is pretty interesting and unique, as well as the CRM features.
Was gefällt Dir nicht?
The pricing is a little bit on the higher side. That doesn't mean necessarily it's not worth it, but it's something to keep in mind and I've talked with certain people from other companies that don't have it because of that. Then, I would say that as a user of a traditional CRM and Gong, sometimes these users overlap a little bit and becomes a bit difficult to differentiate where to go for your data, but I would say this is a little bit more on your organization to decide. Moreover, they have been doing great progress when it comes to email sends, but it still lacks a little bit behind the more traditional emailing tools.
Welche Probleme löst Du mit dem Produkt?
Staying on top of all my customer communications, this is one big issue that we solve in the customer success role. There's so many communications going around, calls especially, but also emails, and having a place to have all this information stored is amazing. The next step there, and also a really interesting challenge that Gong solves, are in collecting insights from our conversations with our customers. This is something extremely valuable for our product team, but also our CS and sales teams. And last but not least, coaching. Going from a place where you wouldn't get coached at all on your calls because there was no repository of them or it would be really hard to Gong is a game changer for anyone that is trying to develop their skills.
“A genuinely useful upgrade to our sales workflow”
Herkunft der Review
4.5
T
In den letzten 12 Monaten
TIBAUT
Verifizierter Reviewer
head of revenue operations
- 51-1000 Mitarbeiter:innen
- Branche: Computer Software
Use cases:
AI Sales AssistantConversation IntelligenceRevenue Operations & Intelligence (RO&I)
+ 3 mehr
Was gefällt Dir am besten?
Gong makes it easy to revisit customer conversations with reliable recordings and transcripts, so nothing gets lost in notes. The search and highlights help us quickly find key moments (objections, pricing, next steps) without rewatching full calls. It’s also great for coaching and onboarding - new hires can learn from strong examples, and managers can give specific feedback based on real interactions.
Was gefällt Dir nicht?
The amount of data and insights can feel overwhelming at first, and it takes time to set up views/dashboards that match how your team works. Transcripts are generally strong but still need occasional cleanup, especially with accents, jargon, or multiple people speaking. It’s also a premium tool, so the cost only really makes sense if you actively use the coaching and pipeline insights rather than treating it as “just” call recording.
Welche Probleme löst Du mit dem Produkt?
We use Gong to improve visibility into customer conversations and reduce reliance on inconsistent note-taking. It helps us identify what’s really happening in deals (risks, missing stakeholders, unclear next steps) and standardize follow-up quality across the team. The biggest benefits have been faster onboarding, more targeted coaching, and better deal execution-people can learn from real examples and managers can coach with specific moments from calls. Over time, it’s also helped us spot recurring objections and messaging gaps so we can refine talk tracks and improve consistency.
“A "Second Brain" for Account Management – Essential for Growth and Retention”
Herkunft der Review
4.0
G
In den letzten 12 Monaten
George
Verifizierter Reviewer
Account Director bei
Uberall
- 51-1000 Mitarbeiter:innen
- Branche: Computer Software
Use cases:
AI Sales AssistantConversation IntelligenceSales Analytics
+ 1 mehr
Was gefällt Dir am besten?
Active Listening & Focus: The biggest benefit is the ability to stop frantically taking notes. Knowing Gong is capturing everything allows me to be 100% present in the conversation. The transcription is searchable, so if a client mentions a specific pain point or competitor, I can find the exact timestamp later.
Deal Intelligence & Renewal Risk: The "Deal Warnings" are surprisingly accurate. Gong flags if we haven't been in contact with a key stakeholder recently or if email sentiment is dropping. For an AD, this is crucial for preventing churn before it happens.
Competitor Tracking: We use the "Trackers" feature extensively. If a client mentions a competitor, Gong flags it. This allows me to see exactly how often competitors are coming up in conversations across my portfolio and adjust my strategy accordingly.
Onboarding & Coaching: It’s an incredible library for "game tape." For enablement, I can share a playlist of my best negotiation or renewal calls. Conversely, I can listen to my own calls to refine my pitch without needing a manager to shadow me live.
Was gefällt Dir nicht?
Information Overload: The platform is powerful, but it can get noisy. If you don't set up your notification filters correctly, your inbox can get flooded with alerts for every single call snippet. You need to spend time tuning the settings to get value without the noise.
Transcription Nuance: While generally excellent, the AI sometimes struggles with heavy accents or very specific technical SEO jargon we use at Uberall. It’s about 90% there, but you still need to double-check the audio for critical quotes.
Mobile Experience: The mobile app is good for listening to calls on the go, but deep-diving into analytics or leaving detailed coaching comments is definitely a desktop-first experience.
Welche Probleme löst Du mit dem Produkt?
Renewal Management: verifying what was promised in previous quarters to ensure we deliver before the renewal date.
Upselling: Identifying cues in conversation where a client mentions a problem that one of our other products solves.
Handover Hygiene: When taking over an account from a colleague, I can listen to the last 3 calls to get up to speed on the relationship dynamic instantly, rather than relying on vague CRM notes.
“Solide Funktionalitäten mit Problemen beim deutschen Transkript”
3.5
D
Vor mehr als 12 Monaten
Daniel
Verifizierter Reviewer
Field Marketing Manager bei
Adverity
- 51-1000 Mitarbeiter:innen
- Branche: Information Technology and Services
Use cases:
Sales Intelligence
Was gefällt Dir am besten?
An Gong gefällt mir, dass die Bedienungungsoberfläche sehr intuitiv aufgebaut ist. Die Anwendung der Plattform lässt sich auch ohne Einführung mühelos bewerkstelligen. Außerdem gefällt mir die grafische Umsetzung der Sprecheransicht. Dadurch lassen sich sehr schnell und einfach die richtigen Passagen wiederfinden, um keine Zeit mit der Suche zu verschwenden.
Was gefällt Dir nicht?
Das Hautproblem liegt vor allem darin, dass Gong vor allem für die englische Sprache optimiert ist, und deutsche Meetingaufzeichnungen nur sehr fehlerhaft transkribiert werden. Das ist auch mein zentraler Verbesserungsvorschlag, damit die Anwendung auch auf Deutsch professionell genutzt werden kann.
Welche Probleme löst Du mit dem Produkt?
Gong hilft uns dabei Gespräche mit potenziellen Kunden und Bestandskunden zu dokumentieren, um im Nachhinein die Gesprächsqualität besser bewerten zu können und sehr einfach Einsicht zu erhalten, sollten Detailfragen zu einzelnen Aussagen aufkommen.
“Meeting Nach- und Vorbereitung einfach gemacht”
3.5
J
Vor mehr als 12 Monaten
Jonas
Verifizierter Reviewer
Account Executive bei
Haiilo GmbH
- 51-1000 Mitarbeiter:innen
- Branche: Public Relations and Communications
Use cases:
Sales Intelligence
Was gefällt Dir am besten?
Sehr detailreiche Gesprächsanalysen und Stichworte-basierte Auswertung besonders hilfreich. Nutzeroberfläche ist einfach gehalten. Möglichkeit, sich Benchmarks und Auswertungen von Teamkolleg:innen anzuschauen.
Was gefällt Dir nicht?
Nutzeroberfläche empfinde ich zwar als sehr einfach und relativ nutzerfreundlich, allerdings auch als sehr bunt und manchmal etwas unaufgeräumt. Dazu gibt es z.T. Funktionsüberschneidungen, wie z.B. die Forecast Funktion - sowas sollte in anderen Tools (z.B. Clari) passieren.
Welche Probleme löst Du mit dem Produkt?
Detaillierte Gesprächsanalysen führen zu einer optimierten Vor- bzw. Nachbereitung von Verkaufsgesprächen. Der Rep kann sich komplett auf den Termin fokussieren, ohne von der z.T. aufwendigen Dokumentation abgelenkt zu werden.
“Great AI-driven CRM Tool”
Herkunft der Review
5.0
M
In den letzten 6 Monaten
Mirco
Verifizierter Reviewer
Account Executive bei
Personio SE
- 1001+ Mitarbeiter:innen
- Branche: Internet
Use cases:
Revenue Operations & Intelligence (RO&I)Sales CoachingSales Intelligence
Was gefällt Dir am besten?
GONG enbales me to handle my customer portfolio, my sales cycles and my forecast in a automated, AI-driven way. All my outbound acitivties are automated by flows and GONG automatically generates To-Dos and tasks that I can organize my day with. In addition, GONG supports me heavily in being on top of my deals by showing risks, generating summarys and follow-ups and maintining our qualification framework.
Was gefällt Dir nicht?
The serach bar for contacts sometimes is a little bit unintuitive. If I called a customer yesterday and search for the exact same person one day later, the person does not appear in the proposed contacts until I inserted the full name of the person.
Welche Probleme löst Du mit dem Produkt?
With GONG I make my Forecast not only 5 times faster then before, but the tool also enriches the forecast with ai-driven insights and data like my conversaion rate and closing rate in the past. By this forecasting becomes very easy and accurate. Also GONG supports me in my daily outbound activities and organizes my day based on automated flows and to-dos.
“Nice tool for outreach, but a few technicalities are lacking behind.”
Herkunft der Review
4.0
J
In den letzten 12 Monaten
Jan
Verifizierter Reviewer
Account Executive bei
Personio
- 1001+ Mitarbeiter:innen
- Branche: Computer Software
Use cases:
AI Sales AssistantConversation IntelligenceSales Analytics
+ 1 mehr
Was gefällt Dir am besten?
Meeting Recordings and summaries come in very handy as an Account Executive. Am often times searching earlier conversations at the same time I am speaking to the prospect. Dialer ist directly integrated into the CRM, which makes it easy to manage notes and the history on the account.
Was gefällt Dir nicht?
Integration to Salesforce is working, but it is not possible do directly call every number on the account layer. Also, prospects state that the audio quality is often times not very good. It takes a few seconds so that the audio is stabilized and audio is crisp and clean. Honestly, these are things that are fixable and I estimate that Gong is already taking care of the issues.
Welche Probleme löst Du mit dem Produkt?
Search for information in deals. E.g. What are the next steps in this deal. Saves enormous time when preparing meetings. From cold calling to meetings, forecasting pipe and analysing deals. The whole tool is simply cool to use as an AE. Flows, templates and sequences can be created easily via drag and drop which saves enormous time and is additionally picked with great UI.
“Easy to use, super insightful! ”
4.5
M
In den letzten 12 Monaten
Max
Verifizierter Reviewer
Account Executive (New Business) bei
Personio SE & Co. KG
- 1001+ Mitarbeiter:innen
- Branche: Computer Software
Use cases:
Conversation IntelligenceSales AnalyticsSales Intelligence
Was gefällt Dir am besten?
Sehr einfach zu bedienende Platform - ich habe nie das Gefühl, dass ich lange suchen muss. Zusätzlich ist Gong optisch ansprechend und wirkt sehr geschmeidig im handling.
Was gefällt Dir nicht?
Die Integration in die Salesforce Umgebung könnte noch besser sein. Gerade wenn ich Datenfelder in Gong ändere, dauert dies oft sehr lange bis sie im CRM System angepasst wurden. Manchmal bin ich mir außerdem nicht sicher, ob es überhaupt geklappt hat.
Welche Probleme löst Du mit dem Produkt?
Wir nutzen GONG für verschiedene Bereiche. Zum einen für den outreach über flows, zum anderen für Forecasting und auch zur generellen Übersicht bei Recordings. Vorteile sind dabei vor allem die nahtlose Verknüpfung, weil alle Bereiche in einer Platform verwendet werden.
“Gong is a great tool for your Sales Team ”
Herkunft der Review
5.0
M
In den letzten 12 Monaten
Michelle
Verifizierter Reviewer
Senior Solutions Engineer bei
Taktile
- 51-1000 Mitarbeiter:innen
- Branche: Financial Services
Use cases:
Sales CoachingSales Intelligence
Was gefällt Dir am besten?
Ability to always go back & understanding what a meeting is about. Especially when it comes to handovers it is just super handy if you can go back and watch the meetings content.
Was gefällt Dir nicht?
For us it works well with Google Meetings, however if customers create Teams meetings I need to manually add Gong -> not sure if there is a workaround. It would also be nice to have Gong not join as a person but rather just run in the back.
Welche Probleme löst Du mit dem Produkt?
Problem: Handover between SE & AE as well as giving feedback when you are not actually in the call. Benefits: Feedback and Sales Enablement, Easier Handovers
“Faster forecasting, and good video recording and transcript function for customer calls.”
Herkunft der Review
3.5
T
In den letzten 12 Monaten
Tim
Verifizierter Reviewer
Account Executive bei
Personio
- 1001+ Mitarbeiter:innen
- Branche: Human Resources
Use cases:
Conversation IntelligenceSales AnalyticsSales Coaching
+ 1 mehr
Was gefällt Dir am besten?
The ability to review customer conversations afterwards without having to take notes is extremely valuable. Furthermore, the accompanying transcripts are very good. The summaries are extremely helpful in reviewing the meeting and taking away the key takeaways.
Was gefällt Dir nicht?
I find the telephone function too slow at times. It feels like there is one extra step too many between making the call and saving the notes.
Welche Probleme löst Du mit dem Produkt?
Better & faster Forecasting, phone calls, review customer meetings, preparing customer meetings
“Why I like Gong and will recommend it ”
Herkunft der Review
4.5
F
In den letzten 12 Monaten
Felix
Verifizierter Reviewer
Account Executive bei
Personio
- 1001+ Mitarbeiter:innen
- Branche: Information Services
Use cases:
AI Sales AssistantConversation IntelligenceRevenue Operations & Intelligence (RO&I)
+ 3 mehr
Was gefällt Dir am besten?
Gong is very easy to use and delivers a great UI/UX. It consolidates all critical sales information in one place, eliminating siloed tools and fragmented workflows. Overall, it’s a strong all-in-one solution for sales organizations that want better visibility, consistency, and execution.
Was gefällt Dir nicht?
Gong is relatively new to the market, so some features are still in beta. However, this is expected to improve over time as the product continues to mature.
Welche Probleme löst Du mit dem Produkt?
It brings multiple data sources together, supports online telephony, and covers outbound activities—providing a clear, centralized data overview.
“Easy to use and flexible ”
Herkunft der Review
4.5
H
In den letzten 12 Monaten
Hannah
Verifizierter Reviewer
Account Executive bei
Personio
- 51-1000 Mitarbeiter:innen
- Branche: Telecommunications
Use cases:
Conversation IntelligenceSales AnalyticsSales Coaching
Was gefällt Dir am besten?
Usability --> User friendly interface which as an individual contributor I appreciate a lot; Integrations --> Easy to integrate with other tools
Was gefällt Dir nicht?
Calling via Salesloft extension a bit buggy, in the sense of that it takes a while to connect the call
Welche Probleme löst Du mit dem Produkt?
Solution that combines calling, tracking calls and analytics (touchpoints, insights such as overall pipeline, pipeline management)
“Gamechanger for daily outreach and structure”
Herkunft der Review
4.5
J
In den letzten 12 Monaten
Jasmin
Verifizierter Reviewer
Sales Development Representative bei
Personio
- 1001+ Mitarbeiter:innen
- Branche: Information Technology and Services
Use cases:
AI Sales AssistantConversation IntelligenceSales Analytics
+ 1 mehr
Was gefällt Dir am besten?
Gong provides a great overview about outreach flows, contacts in flows, overlaps and next steps. Analysis is made easy through team-based views and details on demand. Several performance overviews simplify identification of successful ways of outreach and provide an overall great idea of flow usage and outcomes. The pipeline deal board is a masterpiece of information and enables deal transparency at any point.
Was gefällt Dir nicht?
Outreach (calling in specific) is not ideally displayed yet. Took me a while to find my recent conversations call notes. Also, Gong Extend does not really work for me, as it needs many klicks to actually get you to the point where needed. Generally the Gong extension needs some improvement in terms of availability and reliability.
Welche Probleme löst Du mit dem Produkt?
Structured outreach received a huge push and accountability is much better through clear next-step guidance.
“Gong is a really helpful tool for outreach and could optimize touchpoints to a maximum.”
Herkunft der Review
4.5
K
In den letzten 12 Monaten
Kim
Verifizierter Reviewer
Expansion BDR bei
Personio
- 1001+ Mitarbeiter:innen
- Branche: Information Technology and Services
Use cases:
Sales AnalyticsSales Intelligence
Was gefällt Dir am besten?
The best feature are templates. I love to document them in there and just paste it into a mail. Also I really love Gong Recoridngs - it is very helpfull to get a transcript from your own call and also can watch others and learn a lot from them.
Was gefällt Dir nicht?
The Extentension to Salesforce is not working very well, often the buttons donÄt show up.
Welche Probleme löst Du mit dem Produkt?
Since we have Gong, I really like to use flows - but still can improve this strategy
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