Support takes forever, even on paid plan
Was gefällt dir am besten?
The platform has a wide range of features for project management, CRM, and team collaboration. It’s powerful once you get it set up correctly.
Was gefällt dir nicht?
We invested in the paid Bitrix24 business edition, expecting decent support for the cost. In reality, getting answers feels painfully slow. Each time we submit a request, it takes days to hear back, and often the reply doesn’t fully resolve the issue. Following up just restarts the cycle. For teams without a dedicated Bitrix specialist or a partner, this makes simple tasks frustrating and time-consuming.
Welche Probleme löst du mit dem Produkt?
Bitrix24 is used to manage client projects, internal tasks, and team communications. While the platform is feature-rich, the slow support response makes it challenging to resolve issues quickly, which affects productivity and confidence in the system.
Edward
Operations Manager bei Emerald Consulting Ltd
Information Technology and Services
11–50 Mitarbeitende