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Software & Tools Agenturen & Services

ServiceNow IT Service Management

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IT Service Management (ITSM)
ServiceNow IT Service Management
Direktvergleich Freshservice

ServiceNow IT Service Management vs. Freshservice

ServiceNow IT Service Management

19 Bewertungen

Was ist ServiceNow IT Service Managemen?

ServiceNow® IT Service Management (ITSM) ist eine cloud-basierte Service-Management-Lösung. Mit dem Tool können Nutzer*innen unternehmensübergreifende digitale Workflows erstellen, die Menschen, Funktionen und Systeme verbinden. Zudem unterstützen die Funktionen um KI und Analytics dabei, mehr Vorhersagen zu treffen und sich wiederholende Aufgaben zu automatisieren. Über die Homepage kann ein Demo angefragt werden.

Freshservice

3 Bewertungen

Was ist Freshservice?

Freshservice verspricht Kunden:innen einen ROI von 308 Prozent. Das ITSM-Tool bzw. dessen gleichnamige Entwicklerfirma möchte diesen Wert unter anderem durch die Möglichkeit einer individuellen Anpassung des Systems auf alle Anforderungen vermitteln. In diesem Rahmen bietet Freshservice als Kern-Benefits Incident-Management, Wissensmanagement, ein Self-Service-Portal, SLA-Management, Workflow-Automation, Analytics und an. Das Starter-Paket beginnt bei 15 € pro Monat und Nutzer:in. Die Enterprise-Version für große Unternehmen gibt es ab 95 €. Mithilfe verschiedener Add-ons möchte Freshservice Kunden:innen ermöglichen, noch mehr aus dem System zu herauszuholen. Hier sind unter anderem Module für Projektmanagement und Asset-Management zuschaltbar.

SysAid

TOPdesk

Bewertungen

Bewertungen (19)

Bewertungen

6 Bewertungen

11 Bewertungen

1 Bewertungen

1 Bewertungen

0 Bewertungen

Bewertungen (3)

Bewertungen

2 Bewertungen

1 Bewertungen

0 Bewertungen

0 Bewertungen

0 Bewertungen

Einschätzungen des Bewertenden

ServiceNow IT Service Management

Einschätzungen des Bewertenden

7.7

Benutzerfreundlichkeit

IT Service Management (ITSM)

Kategorie-Durchschnitt: 8.6

8.8

Erfüllung der Anforderungen

IT Service Management (ITSM)

Kategorie-Durchschnitt: 9.1

8

Kundensupport

IT Service Management (ITSM)

Kategorie-Durchschnitt: 9

6.6

Einfache Einrichtung

IT Service Management (ITSM)

Kategorie-Durchschnitt: 8.2

Freshservice

Einschätzungen des Bewertenden

10

Benutzerfreundlichkeit

Incident Management

Kategorie-Durchschnitt: 7.9

8.6

Erfüllung der Anforderungen

Incident Management

Kategorie-Durchschnitt: 9

7.1

Kundensupport

Incident Management

Kategorie-Durchschnitt: 8.3

8.6

Einfache Einrichtung

Incident Management

Kategorie-Durchschnitt: 7.6

Preise

ServiceNow IT Service Management

Preise

ServiceNow IT Service Management

Auf Anfrage

Das benutzerdefinierte Preisangebot umfasst: Eine Bewertung des Geschäftsnutzen für fortgeschrittene Funktionen wie Virtual Agent und DevOps Change Velocity. Skalierbare Pakete für jede Phase des geschäftlichen Wachstums mit ITSM Standard, Professional und Enterprise. Flexible Preisgestaltung, maßgeschneidert für die eigenen Anforderungen

Freshservice

Preise

ENTERPRISE

€95,00/ User / Monat

Service-Management-Lösung für Unternehmen

PRO

€75,00/ User / Monat

ITSM + Projektmanagement für große Organisationen

GROWTH

€40,00/ User / Monat

Für wachsende Unternehmen über ihre LOBs hinweg

STARTER

€15,00/ Monat

Für die ersten Schritte

Screenshots & Videos

ServiceNow IT Service Management

Screenshots & Videos

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Freshservice

Screenshots & Videos

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Alle Produkte Alle Services Alle Software Kategorien Alle Service Kategorien Impressum Datenschutz Nutzungsbedingungen Für Anbieter Community Guidelines RSS-Feed