Alternatives to OTRS Service Management (85)
OTRS is a customizable helpdesk software suitable for all business sizes. It offers ticket management, automation, and reporting for efficient task handling.
ConSol CM is a workflow-based service management platform. With preconfigured solutions such as ticketing, ITSM, and complaint management, it enables efficient and scalable service
ZYBR is the AI tool for automating your customer support!
HubSpot Service Hub is a customer service management software offering scalable support, help desk automations, and customer feedback tools all supported by a CRM system.
Reporting/dashboards
Workflow capability
Notifications
Scalability
User, role, and access management
plus 10 more
Lime CRM is an industry-specific solution that supports companies throughout the entire customer journey. It helps make informed decisions and reduce costs.
BRAME offers the leading Gamification platform for easy creation and integration of Gamification mechanics into your marketing – to engage, convert, and retain more customers.
Bitrix24 is a versatile software offering over 35 tools for CRM, sales, project management, and teamwork.
Work capacity
Task ranking
Kanban board
Custom workflows
Time tracking
plus 29 more
ReplyOne is an AI response management tool that speeds up customer inquiries handling. It integrates with company systems, supports 70 languages, and is used by 120+ companies.
Zendesk is the perfect blend of automation and human assistance to deliver the best customer service for the AI era.
Customization
Reporting
Dashboards
Ticket creation user experience
Ticket response user experience
plus 11 more
Zoho Desk optimizes customer service with omnichannel capability, integrated workflow automation, numerous interfaces, self-service functions, and artificial intelligence.
Customization
User, role, and access management
Reporting
Dashboards
Ticket creation user experience
plus 35 more
Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale.
More Helpdesk software & tools
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