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OTRS Service Management

2.5 (1 reviews)

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What is OTRS?

OTRS is a customizable helpdesk software that caters to businesses of all sizes. It offers features such as ticket management, automation, and reporting. OTRS is available both as an on-premise and managed solution. The software supports various business areas, from IT to HR, and enables efficient management of requests, requirements, and tasks. OTRS offers different performance packages, the pricing varies depending on the chosen package.

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This is how users rate the product

7.1

Ease of use

Helpdesk

Average: 8.7

7.1

Meets requirements

Helpdesk

Average: 9

5.7

Customer Support

Helpdesk

Average: 8.7

7.1

Ease of setup

Helpdesk

Average: 8.3

Global features

Setup & support

Cloud

On-premise

24/7 support

German-speaking support

Data Privacy

Server location DE

Server location EU

Only EU companies affiliated

EU standard contract

Versions

Free version

Free trial

OTRS Service Management Pricing

Pricing details

Last edited: November 2022

Platin

Upon request

200 gleichzeitige Agenten

24/7/365 Support

Zertifizierte Rechenzentren in Deutschland

Speicher: 2000 GB

Unlimitierte Feature Add-ons

Wiederherstellungsdauer 2 Stunden

Titan

Upon request

100 gleichzeitige Agenten

24/7/365 Support

Zertifizierte Rechenzentren in Deutschland

Speicher: 1000 GB

10 Feature Add-ons

Wiederherstellungsdauer 4 Stunden

Gold

Upon request

50 gleichzeitige Agenten

08:00-20:00 Weekday Support

Zertifizierte Rechenzentren in Deutschland

Speicher: 400 GB

7 Feature Add-ons

Wiederherstellungsdauer 6 Stunden

Silber

Upon request

10 gleichzeitige Agenten

09:00-17:00 Uhr Wochentags Support

Zertifizierte Rechenzentren in Deutschland

Speicherplatz: 50 GB

3 Funktionserweiterungen

Wiederherstellungszeit 8 Stunden

Here you can find the prices on the provider's website

OTRS Service Management Reviews (1)

What users say about OTRS Service Management

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