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Salesforce Commerce Cloud

4.3 (70 reviews)

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What is Salesforce Commerce Cloud?

Today's connected customer has high expectations. They interact with retail brands through many touchpoints — web, mobile, social, marketplaces, store, ads, and connected devices — they want the ability to quickly research, browse, and transact with manufacturers — anytime, anywhere. Each interaction should run smoothly, and all interactions should be coordinated into a single, unified experience.

As a Retailer or Direct-to-Consumer business, Salesforce Commerce will help your brand launch sooner, grow faster, and reach more customers. Leveraging the power of the cloud, Salesforce's trusted technology will help you craft innovative customer experiences that drive higher conversions and average order value (AOV), productivity, and inspire brand loyalty. With artificial intelligence infused into the platform, Salesforce enables 1-to-1 personalisation without the need for data scientists. Their robust technology partner ecosystem and team of industry experts ensure your growth from planning to launch, and beyond.

As a B2B organisation, Salesforce Commerce, will help you deliver flexible experiences and meet the unique needs of each buyer. Because it’s based in the cloud, you can develop commerce capabilities rapidly and incrementally. Teams can roll out solutions — quickly and inexpensively — in a cycle of deploy, test, and adjust. This means you can constantly innovate as customer needs evolve. Now, you can launch a digital storefront quickly, sell on any channel, make order management more efficient, and embed commerce in sales, service, and marketing workflows.

For the eighth time in a row, Salesforce was ranked as a leader by Gartner in its 2023 Gartner Magic Quadrant for Digital Commerce, leading the charge with product development velocity, personalisation capabilities and headless & composable commerce offerings.

Do you want to know more about Salesforce's services? All tools and helpful articles about the products can be found on our product page: https://www.salesforce.com/de/commerce/

Curious what value Salesforce Commerce can bring for your organisation? Check out the Forrester Total Economic Impact Report for B2B Commerce and Composable Commerce

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This is how users rate the product

8.3

Ease of use

E-Commerce Platforms & Shop Systems

Average: 8.7

8.9

Meets requirements

E-Commerce Platforms & Shop Systems

Average: 8.9

8.2

Customer Support

E-Commerce Platforms & Shop Systems

Average: 8.6

Ease of setup

E-Commerce Platforms & Shop Systems

Average: 8.4

Screenshots & Videos

Salesforce Commerce Cloud Features

Merchandising/marketing

Recommendations / personalization

Promotions and discounts

Product catalog

Content management

Product configuration

Product search and filtering

Order process

Checkout process

Shipping options

Tax display and processing

Payment processing

Order management

Platform

Customization

User management

Reporting / analytics

Security

Performance and reliability

Salesforce Commerce Cloud Pricing

Pricing details

Last edited: July 2024

B2C - Commerce Growth

Upon request

Create AI-powered consumer experiences with templates and composable storefronts, including multiple sites and price books.

1 Storefront

5 Sites

B2C Commerce - Plus

Upon request

Create AI-powered consumer experiences with templates and composable storefronts, including unlimited sites and price books.

5 Storefronts

Unlimited Sites

B2C Commerce - Premium

Upon request

Power complete commerce experiences with data and AI capabilities connected to your enterprise.

Unlimited Sites & Price Books

Full Order Management

Advanced Analytics, Automation, Segmentation, & Personalisation

B2B Commerce - Growth

Upon request

Get everything you need to grow faster on the #1 AI Commerce platform.

6 Storefronts

Order Management Lite

Analytics, Automation, & Segmentation

B2B Commerce - Advanced

Upon request

Drive more revenue with the best of Commerce Cloud built on the #1 AI CRM.

10 Storefronts

Full Order Management

Advanced Analytics, Automation, Segmentation, & Personalisation

Salesforce Commerce Cloud Reviews (70)

AI-generated summary

What users say about Salesforce Commerce Cloud

Based on 70 reviews

Salesforce Commerce Cloud is recognized for its scalability, customization options, and extensive features, which support efficient team collaboration and streamlined data management. Many appreciate its ability to integrate with other systems and provide a comprehensive view of customer data. However, some find the platform complex to learn and use, citing a steep learning curve and occasional performance issues, such as slow loading times. The costs can also be a concern, particularly for smaller businesses.

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Software Guide for the category E-Commerce Platforms & Shop Systems

E-Commerce Platforms & Shop Systems

In our OMR Reviews Software Guide for the category E-Commerce Platforms & Shop Systems we give you a detailed insight into the functions as well as advantages and disadvantages of the tools. Find out more about the briefing or download it directly via the button.

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