Listed in the following categories:

Email Marketing

Mobile Marketing

Chatbot

Business Instant Messaging

Live Chat

Loyalty Management

Conversational Marketing

Social Customer Service

WhatsApp Recruiting

hellomateo

Name: hellomateo
Brand: hellomateo
Rating: 4.75 (155 reviews)

4.7 (155)

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What is hellomateo?

hellomateo is an AI-powered messaging platform for SMEs that enables personalized customer communication via channels such as WhatsApp, Instagram, email, SMS and more - centrally bundled in a GDPR-compliant inbox. With the integrated AI assistant, Mateo automatically answers inquiries in real time and guides customers through fully automated customer journeys - from initial contact to reactivation. Whether it's a welcome message, Google review or win-back campaign: Mateo recognizes relevant events and triggers the appropriate communication. Processes can be automated without additional effort via interfaces to existing systems such as CRM or merchandise management - for greater efficiency, conversion and customer loyalty.

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This is how users rate the tool

Ease of use

Category average: 91 %

Excellent

Customer support

Category average: 93 %

Excellent

Meets requirements

Category average: 92 %

Excellent

Ease of setup

Category average: 89 %

Very good

Global features

Setup & support

Cloud

On-premise

24/7 support

German-speaking support

Data Privacy

Server location DE

Server location EU

Only EU companies affiliated

EU standard contract

Versions

Free version

Free trial

Screenshots & Videos

hellomateo Pricing

Pricing details

Last edited: January 2026

Premium

Book a demo

Communication and marketing for medium-sized teams.

Up to 3 locations

Up to 3 WhatsApp Accounts

Central inbox

WhatsApp Newsletter

Broadcasts

Google ratings

Internal comments

20€ credit

Business

Book a demo

Marketing automation for innovative companies. Everything in Premium +

Up to 30 Employees

API access and integrations

AI agent (available as an add-on)

Every additional user (available as an add-on)

Business Plus

Book a demo

AI-supported communication for growing companies. Everything in Business +

AI agent for all locations

Postal campaign mailing

1000 AI-generated answers

Enterprise

Book a demo

Tailor-made especially for larger companies. Everything in Business Plus +

Up to 10 locations

Up to 10 WhatsApp Accounts

Priority Support-Level

Account Manager

2000 AI-generated answers

Individual

Upon request

We would be happy to provide you with a tailored customer communication solution. Simply book a consultation!

Unlimited employees

Unlimited WhatsApp Accounts

Individual consultation

Support with processes

hellomateo Reviews (155)

AI-generated summary

What users say about hellomateo

Based on 155 reviews

Mateo is generally well-regarded for centralizing multi-channel communication and automating marketing efforts, leading to increased customer reach. Users frequently praise its responsive support and ease of use, though some find the initial setup complex. Some note limitations with Meta's policies and occasional UI issues. However, Mateo often solves key communication challenges, such as streamlining customer service, enhancing team collaboration, and improving customer engagement through personalized messaging and efficient newsletter distribution.

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