Salesforce Agentforce

Agentforce is Salesforce’s AI platform for building, integrating, and managing autonomous digital assistants, called agents. These agents operate 24/7 to support employees and customers by autonomously completing tasks across various business domains—like customer service, sales, marketing, and IT. Powered by trusted enterprise data and large language models (LLMs), Agentforce works contextually across multiple channels (e.g., Slack, web, WhatsApp). It offers low-code tools for configuration and can be embedded into any application or workflow via APIs, Flows, or Salesforce-native integrations.