Listed in the following categories:

Infobip

4.3 (9 reviews)

Are you the provider of this software?

What is Infobip?

Infobip's solutions help businesses communicate with their target audiences via any channel and any device - anytime and anywhere in the world. Their offer includes a wide range of communication channels that can be integrated via API, as well as comprehensive cloud-based customer engagement solutions and advanced authentication and security solutions, all provided via a single platform.

Programmable Communication

Their range of programmable communication channels extends from SMS, email, chat apps, social media, RCS (Rich Communication Services) and voice applications to messaging with mobile apps and video. Their authentication and security solutions include, among other things, Mobile Identity, a KYC (Know Your Customer) check, a SIM swap check and more.

Omnichannel Customer Engagement

Infobip offers a series of integrated, cloud-based solutions for customer engagement across all channels: • Moments. The omnichannel hub for customer engagement. • Answers. The platform for developing chatbots. • Conversations. The cloud contact center solution. Their customer data platform, People, provides a 360-degree customer view for personalization.

Alternatives to Infobip

Leader - customer service softwareQ4/25
Top 1002025
Flixcheck
179 Reviews
See reviews
Top Rated - Chatbot SoftwareQ4/25
Leader - Live ChatQ4/25
Leader - AI ChatbotsQ4/25
Lime Connect (ehemals Userlike)
193 Reviews
See reviews
Top Rated - customer service softwareQ4/25
Used by OMR - customer service software2025
HubSpot Service Hub
45 Reviews
See reviews
Zendesk Support Suite
97 Reviews
See reviews
Zoho Desk
21 Reviews
See reviews
Top 1002025
OMQ Chatbot und Kundenservice Software
71 Reviews
See reviews
ebuero
23 Reviews
See reviews
BOTfriends
45 Reviews
See reviews

See all alternatives to Infobip

This is how users rate the product

8.9

Ease of use

Customer Service

Average: 8.9

9.5

Meets requirements

Customer Service

Average: 9.1

8.4

Customer Support

Customer Service

Average: 9

8.7

Ease of setup

Customer Service

Average: 8.7

Screenshots & Videos

Infobip Features

Platform
Customization
User, role, and access management
Notifications
Workflow capability
Reporting
Dashboards
Scalability
Data security
Performance & reliability
Customization
User, role, and access management
Notifications
Workflow capability
Reporting
Dashboards
Scalability
Data security
Performance & reliability
Communication
Pop-up chat
Notifications
Targeted emails
In-app messaging
Pop-up chat
Notifications
Targeted emails
In-app messaging
Internal use
Customization
Conversation archiving
Lead development
Knowledge base
Customer profiles
Customization
Conversation archiving
Lead development
Knowledge base
Customer profiles
Channels
Text
Text
Conversational platform
Omnichannel
Personalization
Omnichannel
Personalization
Support automation
Intelligent routing
Transcripts
Intelligent routing
Transcripts
Ticket and case management
Ticket creation user experience
Ticket response user experience
Automated response
Attachments/screencasts
Workflow
Sla management
Ticket collaboration
Customer/contact database
Ticket creation user experience
Ticket response user experience
Automated response
Attachments/screencasts
Workflow
Sla management
Ticket collaboration
Customer/contact database
Communication channels
Email to case
Live chat support
Customer portal
Social media integration
Voice
Email to case
Live chat support
Customer portal
Social media integration
Voice
Self-service experience
Knowledge base
Knowledge base
Basic communication
Phone calls
Phone calls
Advanced features
Hold music
Voip number
Hold music
Voip number
Access
Software pairing
Individual download
Software pairing
Individual download
Functions
Session routing
Session queuing
Concurrent calling
Session routing
Session queuing
Concurrent calling
Administrative
Session summary notes
Administrator access
Reporting & dashboards
Session summary notes
Administrator access
Reporting & dashboards
Productivity tools
Notes
Internal discussion
Assignments and tasks
Workflows
Templates
Integrations
Tagging system
Notes
Internal discussion
Assignments and tasks
Workflows
Templates
Integrations
Tagging system
Analytics
Email tracking
Email tracking
Inbox tools
Unified inbox
Filters
Reminders
Notifications
Unified inbox
Filters
Reminders
Notifications
Coordination tools
Calendar
Calendar
Software options
Mobile application
Mobile application
Customer information
Customer monitoring
Customer profiles
Customer monitoring
Customer profiles

Platform

Customization

User, role, and access management

Notifications

Workflow capability

Reporting

Dashboards

Scalability

Data security

Performance & reliability

Communication

Pop-up chat

Notifications

Targeted emails

In-app messaging

Internal use

Customization

Conversation archiving

Lead development

Knowledge base

Customer profiles

Channels

Text

Conversational platform

Omnichannel

Personalization

Support automation

Intelligent routing

Transcripts

Ticket and case management

Ticket creation user experience

Ticket response user experience

Automated response

Attachments/screencasts

Workflow

Sla management

Ticket collaboration

Customer/contact database

Communication channels

Email to case

Live chat support

Customer portal

Social media integration

Voice

Self-service experience

Knowledge base

Basic communication

Phone calls

Advanced features

Hold music

Voip number

Access

Software pairing

Individual download

Functions

Session routing

Session queuing

Concurrent calling

Administrative

Session summary notes

Administrator access

Reporting & dashboards

Productivity tools

Notes

Internal discussion

Assignments and tasks

Workflows

Templates

Integrations

Tagging system

Analytics

Email tracking

Inbox tools

Unified inbox

Filters

Reminders

Notifications

Coordination tools

Calendar

Software options

Mobile application

Customer information

Customer monitoring

Customer profiles

Infobip Pricing

Last edited: June 2023

Der Anbieter kommuniziert keine Preisinformationen. Dies ist eine übliche Praxis für Softwareanbieter und Dienstleister. Alternativ könnt Ihr den Anbieter kontaktieren, um aktuelle Preise zu erfahren.

Infobip Reviews (9)

What users say about Infobip

There are not enough reviews yet to create a summary.

There are currently no reviews that match your criteria.