Zendesk Support Suite Costs

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Zendesk is the perfect blend of automation and human assistance to deliver the best customer service for the AI era.

Zendesk Support Suite Pricing

Last edited: January 2026

Support Team
19.00 €/ Customer service employee / month
1.140 €/year for 5 customer service employees*Additional channels available are on Support team as add-ons.**Additional fees apply.
Ticketing system
Email
Contact form and Web Widget
Facebook and X
Unified Agent Workspace across channels*
Customer details and conversation history
Predefined responses with macros
Customised business rules with triggers and automations
Prebuilt analytics dashboards
Prebuilt apps and integrations
On-demand training sessions and best practice
Online support from the Zendesk team
Suite Team
55.00 €/ Customer service employee / month
3.300 €/year for 5 customer service employees*Additional channels available are on Support team as add-ons.**Additional fees apply.
Support Team, plus
AI agents
Customer and internal knowledge base
Google Analytics for help centre
Messaging with live chat capabilities
Proactive messaging to customers
Social messaging including Instagram, WhatsApp, Slack and more
Phone support with call routing
Automated phone ticket creation
Voicemail and call recording
Text messaging**
Suite Professional
115.00 €/ Customer service employee / month
6.900 €/year for 5 customer service employees*Additional channels available are on Support team as add-ons.**Additional fees apply.
Suite Team, plus
Live and customised analytics
Skills-based routing
Side conversations
Customer satisfaction ratings (CSAT) and surveys
Service level agreements (SLA)
View and comment-only access with Light agents
Multiple ticket forms
Customer self-service portal
Business hours
Interactive voice response (IVR, phone trees)
HIPAA enabled
Data location options
Multilingual support and content
Suite Enterprise
Upon request
Speak with our experts to customise a solution that fits your needs.
Suite Professional, plus
Sandbox
Customised agent roles
Content blocks
Audit logs
Approval workflows
Dynamic, contextual workspaces
Extended queue size and wait times
Up to 300 help centres
Ticket queues to avoid agents cherry-picking
Business rules analysis
Visual data alerts

Free trial version (14 days)

Demo version

Here you can find our pricing

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