Listed in the following categories:

Multichannel-Retail

Cloud ERP

NEKOM

Name: NEKOM
Brand: NEKOM
Price: 299.00 EUR
Rating: 4.47 (15 reviews)

4.5 (15)

Verified profile

What is NEKOM?

NEKOM is an omnichannel platform that connects systems in e-commerce and automates the relevant processes. The tool adapts to existing systems and extends the existing infrastructure with additional functions. An e-commerce middleware takes over the exchange of stocks, orders and shipping notifications directly with the warehouse management system (WMS) for sales channels such as shops or marketplaces. With the e-commerce Product Information Management (PIM) and Order Management System (OMS), the different distribution channels can be managed. The CRM module allows inquiries and needs of customers to be organized. The prices can be requested on the website.

This is how users rate the tool

Ease of use

Category average: 87 %

Very good

Customer support

Category average: 88 %

Excellent

Meets requirements

Category average: 90 %

Excellent

Ease of setup

Category average: 83 %

Very good

Global features

Setup & support

Cloud

On-premise

24/7 support

German-speaking support

Data Privacy

Server location DE

Server location EU

Only EU companies affiliated

EU standard contract

Versions

Free version

Free trial

Screenshots & Videos

NEKOM Pricing

Pricing details

Last edited: April 2026

NEKOM for Growth
From €299.00/ Month
Future-proof omnichannel platform. A complete solution that guides your business processes flexibly and securely into the digital future.
Order Management
AI based Customer service
Rule based Stock Management
Connector to Shopify, Shopware
Access to NEKOM API
NEKOM Advanced
€2,499.00/ Month
Omnichannel Plattform inkl. Marktplatz Anbindung an Marktplätze. Persönliche Betreuung durch den NEKOM Success Manager im operativen Tagesgeschehen
All Featurs of NEKOM Start
NEKOM - CRM: Simple customer service modul
NEKOM - BI: Connector to BI Systems
NEKOM - Marketplace: Sell on Marketplaces
Connector to Commercetools, Spryker
B2B Features like Customer prices, VAT-ID Check
PIM Rule Engine for automatic atttribute creation
AI based texting and translation of productdata
NEKOM Customize
From €3,999.00/ Month
Omnichannel komplett integriert. Mit NEKOM customized passen wir die Prozesse speziell auf Ihren Kundenwunsch an.
AI based Ad Hoc reporting
AI based answering of customer tickets
AI based categorizing of customer service tickets
Dedicated Team is taking care for your configuration
Fast Requirement analyse because of very experienced product owner
NEKOM Return Portal
€399.00/ Month
Returns are now much easier for retailers and customers! Customers can register a return directly and then receive their return label
20% fewer returns thanks to AI-based return prevention logic
Better planning in logistics - reduces your logistics costs
Lightning-fast installation - almost effortless!
NEKOM Ticket Manager
€199.00/ Month
More time for business. Less effort in customer service. Our ticket system has been specially developed for online retail - with smart features that make your support more efficient, faster and more c
Omnichannel ready
AI based Categories and answers
Integrated spell checker
AI-supported translation in more than 20 languages
Desktop and mobile
NEKOM Customer Hub
€299.00/ Month
More power for your customers! Returns management with just a few clicks. Service requests directly to the order.
Sync Trackingdata from DHL etc.
Shipment data of all senders with one login directly in your CI
Easy login also for guest shoppers - no more searching for a password
Downloads for your customers - never send tutorials again
Shopify, Commercetools, Shopware, BigCommerce, Spryker
NEKOM Stock Connector
€99.00/ Month
Consolidate inventory from ERP, POS & suppliers in real time – structured and sales-ready. Export directly to your shops or via API – simple, fast, and code-free.
Real-time access to inventory through a high-performance API.
Centralized inventory management for multiple channels in real time.
Real-time inventory control anytime via app.

NEKOM for Growth

From €299.00/ Month

Future-proof omnichannel platform. A complete solution that guides your business processes flexibly and securely into the digital future.

Order Management

AI based Customer service

Rule based Stock Management

Connector to Shopify, Shopware

Access to NEKOM API

NEKOM Advanced

€2,499.00/ Month

Omnichannel Plattform inkl. Marktplatz Anbindung an Marktplätze. Persönliche Betreuung durch den NEKOM Success Manager im operativen Tagesgeschehen

All Featurs of NEKOM Start

NEKOM - CRM: Simple customer service modul

NEKOM - BI: Connector to BI Systems

NEKOM - Marketplace: Sell on Marketplaces

Connector to Commercetools, Spryker

B2B Features like Customer prices, VAT-ID Check

PIM Rule Engine for automatic atttribute creation

AI based texting and translation of productdata

NEKOM Customize

From €3,999.00/ Month

Omnichannel komplett integriert. Mit NEKOM customized passen wir die Prozesse speziell auf Ihren Kundenwunsch an.

AI based Ad Hoc reporting

AI based answering of customer tickets

AI based categorizing of customer service tickets

Dedicated Team is taking care for your configuration

Fast Requirement analyse because of very experienced product owner

NEKOM Return Portal

€399.00/ Month

Returns are now much easier for retailers and customers! Customers can register a return directly and then receive their return label

20% fewer returns thanks to AI-based return prevention logic

Better planning in logistics - reduces your logistics costs

Lightning-fast installation - almost effortless!

NEKOM Ticket Manager

€199.00/ Month

More time for business. Less effort in customer service. Our ticket system has been specially developed for online retail - with smart features that make your support more efficient, faster and more c

Omnichannel ready

AI based Categories and answers

Integrated spell checker

AI-supported translation in more than 20 languages

Desktop and mobile

NEKOM Customer Hub

€299.00/ Month

More power for your customers! Returns management with just a few clicks. Service requests directly to the order.

Sync Trackingdata from DHL etc.

Shipment data of all senders with one login directly in your CI

Easy login also for guest shoppers - no more searching for a password

Downloads for your customers - never send tutorials again

Shopify, Commercetools, Shopware, BigCommerce, Spryker

NEKOM Stock Connector

€99.00/ Month

Consolidate inventory from ERP, POS & suppliers in real time – structured and sales-ready. Export directly to your shops or via API – simple, fast, and code-free.

Real-time access to inventory through a high-performance API.

Centralized inventory management for multiple channels in real time.

Real-time inventory control anytime via app.

Demo version

NEKOM Downloads

NEKOM Factsheet5.4 MB Download
NEKOM Factsheet

NEKOM Reviews (15)

AI-generated summary

What users say about NEKOM

Based on 15 reviews

Nekom is praised for its ability to connect various systems and streamline e-commerce processes, offering a central platform for managing sales channels and product data. Many appreciate the responsive customer support and the company's willingness to develop custom solutions. Some users mention the web application's UI could be improved and that the REST API may lack some functionalities. However, Nekom is generally considered a reliable solution for automating data, managing inventory, and enhancing customer service.

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NEKOM Content

ERP-SystemeJoel Menk & Dörte Kaschdailis 11/21/2023The Best ERP Systems for Commerce: An Overview of the System Landscape in the New Software Guide