Listed in the following categories:

8returns

5.0 (12 reviews)

Verified profile

What is 8returns?

8returns is a returns intelligence platform designed to help ecommerce brands retain revenue and generate new sales during the return flow. Customers can exchange items, choose incentivized store credit, or place a new order during the return flow, keeping revenue within the business.

AI workflows automate decisions, communication, and warehouse steps at scale, resulting in fewer tickets, fewer mistakes, and a faster experience for both customers and operations teams. Built-in analytics highlight why products are returned and where brands can prevent avoidable returns.

This is how users rate the product

9.7

Ease of use

Returns Management

Average: 9.2

9.5

Meets requirements

Returns Management

Average: 9.2

Customer Support

Returns Management

Average: 9

9.6

Ease of setup

Returns Management

Average: 8.8

Global features

Setup & support

Cloud

On-premise

24/7 support

German-speaking support

Data Privacy

Server location DE

Server location EU

Only EU companies affiliated

EU standard contract

Versions

Free version

Free trial

8returns Pricing

Pricing details

Last edited: January 2026

Starter

From €99.00/ Month

Perfect for small businesses starting to streamline their returns process. Includes 100 returns per month.

Self-serve Returns Portal

Automated Refund & Exchange Processing

Connect 1 Store

Return Analytics

Carrier Integration

Help Center & Knowledge Base

Growth

From €349.00/ Month

Ideal for growing businesses ready to turn returns into a revenue opportunity. Includes 500 returns per month.

Branded Returns Portal

Let customers shop new items during returns

Multi-Store (up to 3 Portals)

Advanced Return Analytics

Expanded Carrier Integrations (up to 3)

Dedicated Onboarding and E-Mail Support

Pro

From €899.00/ Month

Advanced features for high-volume merchants seeking full returns automation. Includes 2,000 returns per month.

Advanced Revenue Retention Features

Automate complex return scenarios with advanced rules

Multi-Store (up to 5 Portals)

Deep Insights & Custom Reports

Advanced Carrier Integrations (up to 5)

Dedicated Onboarding and Customer Success Manager

Enterprise (Custom)

Book a demo

Custom solutions for large-scale operations with complex returns needs.

White Label Portal

Role-based Permissions

Enterprise-Grade Security & Compliance

Custom Reporting and Dashboards

Dedicated Account Manager, Solutions Engineer, SLAs & Priority Support

Free trial version (14 days)

Demo version

8returns Downloads

Das ultimative BFCM-Retouren-Playbook für Shopify-Brands.pdf1.7 MB Download
Das ultimative BFCM-Retouren-Playbook für Shopify-Brands
Warum du kostenlose Retouren anbieten solltest.pdf7.1 MB Download
Warum du kostenlose Retouren anbieten solltest