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X-Livechat

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What is X-Livechat?

X-Livechat (formerly Optimise-it) is an open and modular live chat software with omnichannel integration under the Ströer X umbrella brand. The chat solution organizes, scales, automates and analyses processes in customer service, sales and HR. Individually configured functions also address a company's specific requirements and make customer communication more efficient. Prices for the tool start at € 199 per month.

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This is how users rate the product

Not enough reviews yet

Ease of use

Live Chat

Average: 8.9

Meets requirements

Live Chat

Average: 9.1

Customer Support

Live Chat

Average: 9

Ease of setup

Live Chat

Average: 8.7

Global features

Setup & support

Cloud

On-premise

24/7 support

German-speaking support

Data Privacy

Server location DE

Server location EU

Only EU companies affiliated

EU standard contract

Versions

Free version

Free trial

Screenshots & Videos

X-Livechat Pricing

Pricing details

Last edited: September 2023

Enterprise-Edition

From €1,599.00/ Month

Grundfunktionen (Text- und Mobile Chat inkl. Historie, Pre- & Post-Chat, Textbausteine, Weiterleitug, Routing (Skill based, Verteilungslogiken), Datenschutz: EU-DSVGO-Konformität, Umsetzung spezieller Datenschutzanforderungen (DDM))

20 Named User

1 WhatsApp-Nummer

unendlich viele Mandanten

Bildaustausch (Screensharing und Co-Brwosing)

Video-/Audiochat

Custom Values Integration

Messenger-Anbindung (WhatsApp, Facebook)

Live-Übersetzung

Terminvereinbarung

E-Signatur

Regelbasierter Chatbot / KI-Bot

Support durch persönlichen Customer-Success-Manager

Business-Edition

From €699.00/ Month

10 Named User

1 WhatsApp-Nummer

5 Mandanten

Bildaustausch (Screensharing und Co-Browsing)

Video-/Audiochat

Custom Values Integration

Messenger-Anbindung (WhatsApp, Facebook)

Support durch persönlichen Customer-Success-Manager

Entry-Edition

From €199.00/ Month

5 Named User

1 WhatsApp-Nummer

1 Mandant

Messenger-Anbindung (WhatsApp, Facebook)

Support via Service-Desk

X-Livechat Reviews (0)

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