ServiceOcean AG

Since 2013, ServiceOcean has been providing reliable accessibility in inbound call centers. Digital waiting queues make use of behavioral science and offer various alternatives to hanging up and redialing for the first time. Callers can choose between scheduled callbacks, virtual and voluntary waiting. This significantly reduces the costs of accessibility by using ServiceOcean's software (SaaS), which results in significantly improved metrics and measurable customer and employee satisfaction. A demo can be booked on the tool provider's website. Pricing is available upon request.